Assistant Support

Location:

Posted:

March 23, 2021

Ilvia J. Cordova

Email: *****.*********@*****.***

Profile

• Highly versatile professional with educational background and professional experience.

Education

• University of Puerto Rico Bachelor’s degree in Education (1991)

Work Experience

• Personal Care Assistant at R&K Caregivers Inc. (2019-2020): Assisted clients with

personal hygiene, including shower, tub or bed baths, oral care, hair and skin care. Assisted

clients in the use of toilet facilities, including bed pans help clients in and out of bed,

walking, including the use of walkers and wheelchair and administration of medications.

Duites also included and were not limited to meal preparation and feeding, housekeeping

and client’s pet care.

• Floor Supervisor at Border’s (2006-2007): Manage retail staff, recruit, coach, counsel,

discipline and train employees. Other duties included evaluating on-the-job performance

of staff, ensure that hours of operation were in compliance with local laws, maintain health

and safety measures and store cleanliness, organize and distribute staff schedules, handle

customer complaints, issues and questions.

• Social Work Technician for the Child Support Administration (ASUME) of Puerto

Rico (1993-2006): Establish paternity and locate individuals that owed child support to

minors and others. Determine, review and modify child support payments. Collect, manage

and distribute certain child support payments and manage the interstate child support

program under Uniform Interstate Family Support Act (UIFSA).

Other Experience

• Customer Service Retail (1984-1991): Answer and direct calls, manage cash register,

memorized products and discounts, handle returns, answer customer questions, solve

customer complaints, complete sales and process client payments.

• Teacher (1991-1993): Elementary to high school

Skills

Fully Bilingual (English and Spanish) Microsoft Office Programs Basic mathematics skills

Office skills (automation) Interpersonal Skills Complaint Resolution

Politeness/Etiquette/Tact Adaptability/Flexibility Leadership Fast Learner