Sales Service

Francisco Salvador Villar Fernandez

Date of birth: 09/06/1977 Nationality: Spanish Gender Male +34-669****** *****************@*****.*** Calle Castelló 7, 1 Int Der, 28001, Madrid, Spain 21/06/2019 – CURRENT – Madrid, Spain

AFTER-SALES COORDINATOR – GRUPO CASLI / TRANSDIESEL, S.A. Technical Assistance and Customer Service for Official Motors (industrial and marine) Distributors: John Deere, Baudouin, Kubota, Nanni, Clarke Ffire Protection, Doosan in Spain, Portugal, Turkey and North Africa. Main assistance for Allison automatic transmissions and Parker-Chelsea PTOs among others. Team Leader coordinator of 10 workshop/field technicians as well as the Official Services Dealer network. Microsoft Dynamics Axapta (DMS) and John Deere (Service Advisor), Kubota (Diagmaster), and Allison (Allison DOC) diagnostic, programming, and query technical tools 09/05/2016 – 20/06/2019 – Madrid, Spain

WARRANTY ANALYST – TOYOTA ESPAÑA, S.L.U. / INTEA GMBH Warranties’ Management and Control claimed by the country after-sales network. Safety and satisfaction campaigns as well as the Goodwill commercial attentions, providing technical and administrative support to the Toyota Spain network.

Management and analysis of Reports and Audits.

Toyota Spain network training of warranty management and processing. 01/02/2015 – 31/07/2015 – D.F, Mexico

QUALITY CONSULTANT / FREELANCE – GRUPO INDUSTRIAL SAAVEDRA, S.A. DE C.V Management and follow up ISO Quality System 9001:2008 for the correct implementation and certification. Final draft of the Quality Manual and Procedure Manual. Creation and approval of Quality Manual. 01/10/2013 – 31/07/2014 – Madrid, Spain

CUSTOMER SATISFACTION COACH KIA / FAMILY-LIKE CARE+ COACHING PROGRAM – MSX INTERNATIONAL, S.L. KPI Analysis of Customers Satisfaction (Brand / IACS) for Service. Data and KPIs’ indexes presentation to the Concessionaries as well as the Customers Satisfaction Improvement to the Management, Aftermarket Management and Service Adviser. After-Sales Service facilities’ evaluation including to Customer Service and Service Adviser. Analysis and Service Adviser's attitude/ personnel Attention to the Client compared with KPI'S. DISC Test (Thomas / Personal and Professional Attitude) for Service Advisers and a personal interview. Action Plans structured with all the Advisers and presented to the General Management / After-Sales Director in Closing Meetings.

Follow-up of information and KPI's. Visits attend them to the Service / concession for the correct fulfillment of the Action Plans.

01/10/2004 – 01/11/2005 – Paris, France

PLATFORM TECHNICAL INSPECTOR – FRAIKIN LOCAMION FRANCIA S.A. Control and Management of internal customers.

Process optimization for the services improvement. Review of Budgets and Cost reduction.

01/11/2001 – 30/09/2004 – Madrid, Spain

AFTER-SALES SERVICE RESPONSIBLE / MADRID DELEGATION – FRAIKIN ALQUILER DE VEHÍCULOS S.A. Responsible of the industrial fleet of vehicles in Madrid and surroundings. WORK EXPERIENCE

Preventive and Corrective Maintenance Control.

Relation and improvement of the external different services. Negotiations with the principal and major Suppliers. After-Sales Service.

01/04/2001 – 31/10/2001 – Madrid, Spain

TECHNICAL ADMINISTRATIVE – AON – GIL Y CARVAJAL S.A. Extended warranties of Renault, Peugeot, SEAT, OPEL, VW among others manufacturers. Review and Approval of documentation required for the guarantees release. Expert's report and recording invoice.

31/03/1999 – 31/03/2001 – Madrid, Spain

TECHNICIAN ASSEMBLER MADRID SITE (SECTOR REFURBISHING) – IVECO – PEGASO S.A. Vehicles transformation according to the customer's requirements such as engines adjustments, gearboxes, cinematic groups, ABS installation, PTO (Power Take Off), etc. 01/05/1997 – 31/05/1998 – Madrid, Spain

AUXILIARY TECHNICIAN OF AUTHORIZED WORKSHOP OF FERRARI, ROLLS-ROYCE AND MASERATI – CARSLAVIA S.A. Auxiliary technician and Spare Parts assurance.

01/07/2007 – 30/10/2007 – Madrid, Spain

QUALITY AUDITOR (EOQ / ISO 9001) – Quality Spanish Association (AEC) 01/06/2007 – 31/08/2007 – Madrid, Spain

QUALITY TECHNICAL CONTROL (ISO STANDARDS) – Technical Aerospace TAM (FOINDESA) 01/03/2007 – 31/05/2007 – Madrid, Spain

AUTO INSURANCE EXPERT & VEHICLES DAMAGES – Foro, Formación y Empleo 05/09/1996 – 30/06/1997 – Alcorcón-Madrid, Spain

AUTOMOBILE MAINTENANCE AND REPAIR EXPERT (M.V.A.) – Superior Degree / I.E.S. Prado Santo Domingo 01/09/1991 – 30/05/1996 – Alcorcón-Madrid, Spain

AUTOMOTIVE TECHNICAL SPECIALIST – I.E.S. Prado Santo Domingo (FP II Automoción) Mother tongue(s): SPANISH

Other language(s):

UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken production Spoken interaction FRENCH C1 C1 C1 C1 C1

ENGLISH B2 B2 B2 B2 B2

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user

EDUCATION AND TRAINING

LANGUAGE SKILLS

Driving Licence: B1

Driving Licence: B

Driving Licence: BE

Driving Licence: C1

Driving Licence: C

Microsoft Excel Microsoft Office Outlook Microsoft Word Visual Basic Microsoft Project Oracle Communicative competence

Excellent communicative skills acquired across my experience in Coaching and Audits with Customers. Organization and accomplishment of meetings with Executives for KPI's Presentation and Action Plan. Skills related to employment performance

Easy integration in a Team Work.

Organized and resolvent in the management of the daily workload, as well as possible disadvantages. Mastery of the processes of quality required by the different automotive customers (Renault, KIA, FORD,) among others for the correct evaluation and implementation of action plans. DIGITAL SKILLS

COMMUNICATION AND INTERPERSONAL SKILLS

DRIVING LICENCE

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