Desktop Support Manager

Robert W. Kozar

*** ****** ******* ~ New Milford, CT 06776

203-***-**** ~ ************@***.***

Qualifications and Skills: A seasoned IT professional with over 18 years experience in:

OPERATING SYSTEMS: Windows 2000/2003 Server/Workstation, Windows 2008r2/2012 Server, Active Directory, SCCM 2007/2012/2016,SCEP,Win NT, Win 9x, Win XP & Vista, Win 7,Win 8, Win 10,MS Azure,WaaS,Intune,Microsoft Exchange Online, Office 365,Vsphere/Vcenter, Mac OSX, SCOM 2007/2012,Novell Netware, Groupwise

HARDWARE: IBM/Lenovo, VCE, HP/Compaq, Dell, Macintosh, Juniper, Cisco

SOFTWARE/APPLICATIONS: MS Exchange 2003, 2007, 2010,2012 and 2016,Office 365, Office 2016,Lync2010/2012, MS SQL Server2000/2005/2008/2012,Intune 2012, MS Office Suite,2000,2003&2007,2010,2013, PowerShell, Symantec SEP/SEE Enterprise, Mcafee Enterprise, Mcafee Endpoint Protection, Mcafee DLP, Mcafee EPO, Quadro Tech,Sophos Encryption/Data Protection, TCP/IP,IIS, VM Ware ESX 3.5.4.0,5.0 Citrix, ISA Server, Juniper Juno,s VPN, Microsoft Direct Access, AutoCad2010,2013,IBM Director,IBM Big Fix,Tivoli Endpoint Manager, SCCM 2007/2012,MDT,USMT,App-V, App -Sense, Altiris, Iron Port, Sharepoint 2007/2010/2013, IBM Information Document Management(IDM)People Soft HR/FIN/ESIS, JDE, AWD, Workday HR McKesson, SAS, Oracle, XEN Apps/Desktop, Serena, Showcase Strategy, Reflections/ERP/Seagate Crystal Reports/xPressions, Team Site, Back Up Exec, Veeam Back Up & Protect, Quadro Tech, Symantec NAV Enterprise Invincea, Autonomy Connected Back- up Ghost Enterprise, ADP Payroll, Reportsmith & HR Perspective, Ebix Smart Office, ACT CRM, WinSPC, LANDesk, Netscreen Remote, Progress(ERP), VOIP, OSI, FAS, Enteo Net-Install, Maximo, HP Service Desk, Openview, Serena Service Desk, Remedy Service Desk, BMC/CMDB, Servicewise,Service Now.

PROFESSIONAL EXPERIENCE

Synchrony Financial

Principal Technical Lead/Solutions Engineer 2017-2020

Windows 10 version upgrade planning and implementation for 7,500 users.

Windows 7 to Windows 10 upgrade planning and implementation for 18,000 users.

Managed VM Ware environment for software/application testing for compatibility with multiple Operating Systems

Level III server/desktop support including software installations/problem resolution.

Developed detailed and actionable test plans for business units sign off.

Acted as technical liaison between multiple lines of business units.

Senior Engineer for hardware testing and imaging

Led and managed Office 365 project testing/migration including post migration support and Intune MDM solution upgrade.

Led and managed Windows 10 1703 to Windows 10 1803 upgrade.

Software/Application testing and validation.

Managed Synchrony Global IT Lab for both Hardware and Software testing and validation.

Windows 10 validation testing for both drivers and operating systems.

Executive/White Glove support at Global Corporate Headquarters.

Windows 7/Windows 10 Image testing for operational and functional readiness and corporate deployment.

SCCM OSD/Software deployment (creating collections and deployment plans)

Created Power Shell scripts for automation and remediation.

Technical Project Manager for numerous successful projects.

CBS Corporation

Solutions Architect /Principal Technical Lead 4/2016-4/2017

Provided technical, solution development, and project management expertise to various projects throughout the CBS environment including Microsoft Exchange Online/Office 365 E-mail and PST migration.

Led and managed the project team from both technical and functional perspectives including database development, data architecture, integration development, requirements identifications, testing, and project management.

Created new imaging processes and procedures for Windows 7 program with Lenovo and Dell for global deployment.

Presented the solution to the prospective clients and responded to various RFPs.

Developed solution architecture to support Core Business Processes and Technology Transformation Program

Created GPO’s for governance, security compliance and software installation.

Implemented/Deployed Mcafee DLP agent solution via Mcafee EPO and LanDESK.

Stood up Intune MDM solution.

Analyzed current state technology environment and developed future state architecture

Developed test plans, use cases and documentation for multiple projects using best practices and ITIL methodology.

Application discovery/application decomposition and application testing via POC’s.

Level III server/desktop support including software installations/problem resolution.

United Health Care

Senior Systems Engineer/Team Lead 8/2015-3/2016

Invincea SME/Team Lead for Invincea network/security implementation of full web re-direction browser protection and full document protection for 300,000 end users.

IE11 upgrade application compatibility testing via proof of concept and application decomposition for 300,000 end users.

Microsoft SME for SCCM 2012 (MDT, USMT) implementation for OSD deployments and Altiris migration to SCCM 2012.

Responsible for Third party vendor management and contract negotiations and creating and vetting of SOWs.

Microsoft Exchange Online/Office 365/Microsoft Office 2016 upgrade planning and implementation for 300,000 end users.

Developed test plans and documentation for multiple projects using best practices and ITIL methodology.

Server 2003 upgrade to Server 2008r2 and Server 2012.

Worked with and managed Project Management internal and external professionals and cross functional business units.

Knights of Columbus

Technical Architect/Project Manager/Team Lead 8/2014-5/2015

Served as Project Manager & Technical Architect for 3200 seat end user Windows XP to Windows 7 upgrade in the US and Canada.

Authored Implementation plans for numerous successful application/software upgrades.

Maintained and updated KofC Master Software inventory list.

Acted as technical liaison and partner between multiple lines of business units.

Responsible for Third party vendor management including establishments of remote connectivity between the third party vendor and the Knights of Columbus such as VPN tunnel, network access and back- up solution.

Authored technical requirements documents for Windows 7 images and ITS OSD deployment through SCCM 2012 using MDT and USMT technology.

Implemented Mcafee DLP deployment to the Knights of Columbus environment

Developed application decomposition lists and affinity groups for Windows 7 migrations

Application discovery and application testing via proof of concept and best security and business practices.

Level III server/desktop support including software installations/problem resolution.

Developed detailed and actionable test plans for business units sign off

Dimension Data 6/2013-3/2014

Global SOE Desktop Architect/IT Deployment Team Lead/Senior Desktop Engineer

Designed and Architected Desktop SOE/images for 4000 end user’s global deployment/migration from Windows XP to Windows 7.

Integral contributor to the success of a global IT Outsourcing deal under a challenging timeline.

Filling that need and exceeding it by increasing revenue, reducing cost/risk, and ultimately helping to drive success in the business.

Implemented MDM solution for client including software and asset management.

Designed and implemented security compliance and governance settings on SOE image.

Deployed Mcafee DLP agent via SCCM and Mcafee EPO console.

Migrated Active Directory objects and users to new hierarchy.

Regional specificity and locale-based imaging, deployment and support to accommodate multiple languages, cultures and requirements.

Application discovery/Application decomposition and Application testing via proof of concept and best practices.

Pre/Post Application troubleshooting.

Standardized current software inventory which resulted in a 40% cost savings off of the clients current software agreements.

Level III server/desktop support including software installations/problem resolution

Imaging/patching desktops and laptops.

Authored technical requirements documents for SOE, images and ITO deployment.

Served as Project Manager on numerous successful projects.

Acted as technical liaison between multiple lines of business units.

Louis Dreyfus Commodities 9/2012-2/2013

Global Desktop Architect/Windows System Administrator

Architected SCCM 2012 environment and security roles and settings for Global Deployment of operating systems (Windows 7 upgrade) and applications/software.

Implemented and deployed a SCCM 2012 environment using MDT and USMT in North America and Europe Black Sea region.

Designed and Implemented Global Security Symantec End Point upgrade from SEP 11.x to SEP 12.1.

Performed various operational tasks for maintaining the Exchange and Active Directory environment.

Level III server/desktop support.

Managed Lotus Notes Exchange migrations.

Served as Project Manager on numerous successful upgrades and projects.

Implemented, configured and troubleshot Windows Server based applications and Windows Server operating systems for 2003/2008/2008R2 Standard and Enterprise editions.

Hospital of Central Connecticut 3/2012-7/2012

SENIOR SYSTEM ADMINISTRATOR/TEAM LEAD

Implemented a Vblock deployment to facilitate a physical to virtual migration of over 500 physical servers and 450 virtual servers. Coordinated delivery and installation of Vblock700.

Developed server decomposition lists and affinity groups for P2V migrations.

Served as Project Manager & Customer Liaison for numerous HOCC environment upgrades and enhancements including recently purchased company domain/infrastructure migrations

Lead & mentored team of 6 Intel Systems Administrators supporting HOCC’s ESX4 and ESX5 virtual environment, Break/Fix Physical Servers, Workstation and printer software/ hardware

Troubleshot VDI and remote access issues.

Performed duties as Data Center Manager.

Implemented Groupwise to Exchange migration.

SCOM 2007/SCOM2012 monitoring of server/infrastructure environment for security compliance.

IBM Integrated Technology Delivery, Global Delivery Framework; CDI Corp 9/2008-11/2011

IBM INTEL COMMERCIAL ACCOUNT FOCAL, MEDIMMUNE

TEAM LEAD, ACE INSURANCE

SENIOR SYSTEM ADMINISTRATOR

Level 3 support for 1800+ server environment; Microsoft Security updates/patches

ITIL based management of transitional projects and changes; continuous business improvement and integration of IBM and customer security guidelines.

Provided remediation/resolution of mission critical Severity 1 incidents adhering to strict SLA’s and Security practices.

Served as Project Manager & Customer Liaison for numerous ACE environment upgrades and enhancements, which led to increased productivity, and reduced server downtime.

Lead & mentored team of 10 Intel Systems Administrators supporting MedImmune

Break/Fix Server, Workstation and Printer Hardware

Troubleshot VPN and Remote Access issues, created Terminal Service profiles

Guideposts Publishing; Acxiom, Carmel, NY 10/2007-4/2008

SENIOR NETWORK ENGINEER

Designed/Maintained Active Directory, set group policies, created accounts and groups to streamline network architecture.

Implemented/Configured Blackberry Enterprise Server; monitored security and connectivity.

Created Exchange Mailboxes; administration of Public Folders/Distribution lists.

Resolved high level infrastructure issues and Level I- III client and desktop issues.

Provided Macintosh support for multiple sites. monitored and maintained Cisco Routers and switches.

Boehringer-Ingelheim, Ridgefield, CT 2006-2007

SENIOR SYSTEMS ENGINEER, CLIENT TECHNOLOGIES

Developed Net-installs through software packaging and scripting for distribution.

Designed/maintained Ghost images on network via Ghost Enterprise and Sys Prep, deployed images after extensive testing.

Updated clients with security patches and fixes via Big Fix client.

Maintained SLA’s. Resolved Level III client/desktop issues.

Tested new hardware before deployment. Updated and maintained CMDB.

Cendant Mobility World Headquarters: Danbury, CT 2005-2006

IT SECURITY NETWORK ANALYST/CONSULTANT

Maintained Global Exchange environment; Created Exchange Mailboxes.

Designed templates for setup of new accounts in Windows 2003 Active Directory & Rumba Mainframe. Audited/Streamlined to identify security violations.

Authored provisioning/de-provisioning documentation and procedure.

Created security restrictions for shared production & test file/mail server areas.

Provided Level I- III support for the global help desk.

Photronics Inc. World Corporate Headquarters: Brookfield, CT 2003-2005

SENIOR SYSTEMS ENGINEER

Maintained 300+ node Netware/Windows 2000/2003 AD network onsite and 100+ node remote global network; LAN/WAN troubleshooting.

Maintained LANDesk server for software compliance and business applications.

Designed/Executed site wide Novell to Windows Active Directory network migration

Upgraded security and critical patches via baseline analyzer.

Increased lab productivity by developing & executing site wide hardware upgrades.

Daily monitoring, analysis and troubleshooting of NAV server, 24x7 site support.

Served on Global Security team. Documented SOX change control and implemented and created IT best business practices documentation.

DuPont Photomasks: Danbury, CT 2000-2003

NETWORK ADMINISTRATOR

Maintained 190 node Netware/NT/2000 environments.

Performed daily network back-ups, network & core infrastructure administration: file and print, e-mail, wiring, routing, security.

Executed NT to 2000 network migration resulting in increased productivity.

Launched critical upgrade projects: ERP, MES and WINSPC data collection..

Implemented site wide upgrade of PC’s; procured hardware/software for site.

EDUCATION/CERTIFICATIONS

2007 ITIL Certification

2006 Macintosh OSX Essentials Training

1998 Naugatuck Valley College: Certificate, Web Page Design

1998 Compulearn: Windows NT MCP & MSCE Training

1982-1986 United States Air Force: FAA License, Air Traffic Control

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