Pooja Halder

E-Mail id: adk42r@r.postjobfree.com

Contact No: +91-996*******

Address: B-4/ JF9, Malviya Nagar, New Delhi – 110017 OBJECTIVE

To associate myself with an organization of repute that accords me an opportunity to be professionally sound so that I can contribute to the best of my ability and developing strong working relationships with clients and internal team mates. EXPERIENCE

Working with Clinton Health Access Initiative (CHAI) since 9th October,2020 as Training Consultant

• Responsible for Undertaking trainings virtually via webinars for healthcare workers using a dynamic mix of engaging instructional methods

• Responsible for Responding to the queries of the trainees during the training

• Co-ordinating and supporting WJCF (William J Clinton Foundation) team in developing training schedules

• Developing and maintaining up-to-date knowledge on SOCH module features and characteristics

• Supporting capacity building of key government functionaries on relevant competencies for sustained ownership and delivery of SOCH module

• Gathering feedback from trainees on the training content and present it to WJCF in a structured manner

• Responding to the queries raised by trainees as part of the help-desk team set up by WJCF

• Reviewing trainee performance and learning and provide feedback to WJCF Working with Ebix Cash (Formally known as Weizmann Forex Ltd) since 28th August, 2017 as Deputy Manager

• Responsible for all operation activity of the branch.

• Responsible for entire forex card activation, reload and also following up for any escalation.

• Successfully handled role of relationship manager for all corporate like HCL, TATA SIA Airline, ONGC, Yamaha, Amity University etc.

• Responsible for overall growth of student remittance business which include following up with students, processing remittances towards University, processing student forex card, providing student insurance

• Organizing marketing events to promote products and services

• Taking care of branch administration and staff welfare

• Providing training to executives for new products and services

• Ensure adherence of compliance of the branch transaction by conducting monthly audit. Preparing audit reply for the branch, maintain all the records for the branch. Also, providing training to all the branch staff about any new rules or regulation against the compliance.

Worked with Mahindra Holidays & Resorts India Ltd. from July, 2014 to August, 2017 as Senior Executive in Member Relations Department:

• Responsible for converting references from the existing member base for unit target of the branch

• Responsible in upgrading the product of the existing members

• Responsible in reducing fatal sale of the branch month on month

• Ensuring providing quality resolution to member’s complaint and resolving the same within the turn-around time.

• Assigned SPOC for north channel partners, responsible for their queries and train them about the product and processes.

• Organizing events for existing members and prospects for revenue generation

• Training telesales executives for revenue generation and ensure they convert the leads provided to them.

Worked with Indusind Bank from December, 2013 to July, 2014as Deputy Manager in Branch Banking

• Appointed as Customer Service Manager responsible for managing entire Lobby of Connaught Place branch

• Generating revenue through existing customers by cross selling other products of the bank like fixed deposits, credit card, loans

• Responsible in generating revenue by selling third party products like insurance, mutual funds, securities, bonds

• Ensuring in maintaining branch quality by providing resolution to customers request and complaint with in the stipulated time

• Approving the daily transactions of the walk in customers for the cash, ECS

(Electronic Clearing System)

• Responsible for all operation transactions of the branch apart from cash within the turnaround time

Worked with Thomas Cook India Limited since 02nd January, 2012 to December 2013 as a Customer Relationship Executive in the Foreign Exchange Department:

• Responsible for JD (Just Dial) profile for north cluster, need to convert maximum number of leads assigned through enquiry generated through Just Dial

• Maintaining business relationship with student counselors and generating revenue for U special

• Converting Leisure Travel customers for foreign exchange requirement and selling currency and travel card

• Provided assistance in audit of the transactions and KYC of daily transactions

• Responsible for processing travel/ forex card transactions. Eg. Activation, reload Worked with Kotak Mahindra Bank as an Associate Assistant Manager since 15th July, 2010

• Responsible for handling customer queries and operations in Delhi CCC

(customer contact center)

• Handling inbound process of the call center

• Processing transactions like bill payment, online fixed deposit, fund transfer, cheque book request etc.

• Ensuring reducing of call flow by completing the call with in the AHT

• Educating customers for net banking procedure

EDUCATION QUALIFICATION

COURSE SPECIALISATION INSTITUTE/ COLLEGE YEAR OF COMPLETION MBA Finance IMT, Ghaziabad 2014

B.COM Commerce Delhi University 2010

CBSE (XII) Commerce with Math’s Lady Irwin School, New Delhi 2007 CBSE (X) --- Lady Irwin School, New Delhi 2005

ACHIEVEMENTS & AWARDS

• Participated and organized stall at SATTE 2018 for Weizmann which is an international level gathering for all travel agents across the globe.

• Participated in mega service camp as part of Project Engagement for Club Mahindra.

• Received certificate in KAIZEN for innovative idea of new Process.

• Won ‘PRIDE’ award for delighting customers in Thomas Cook.

• Won ‘Quality Queen’ in Kotak Mahindra Bank for best service quality

• Launched JET team as a HR initiative at Kotak Mahindra Bank for organizing occasions of the floor and arranging functions like Rewards and Recognition. HOBBIES

Reading, Painting, Dancing, Travelling

EXTRA CURRICULAR ACTIVITIES

• Won 1st Prize in 2001 for junior handwriting competition at state level.

• Won 1st Prize in 2006 for zonal dance competition.

• Participated in Polio Campaign under C.G.H.S.

PERSONAL VITAE

Date of Birth – 14th November, 1990

Languages known – Hindi, English and Bengali

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