DAVID ERWIN

Address: ** ***** **** **

Angier, NC 27501

Cell Phone Number: 803-***-****

Country of Birth: United States

E-mail: adk3xp@r.postjobfree.com

David Erwin Graduate Student at Kaplan University

Summary

Extensive training in multiple aspects of telecommunication disciplines including Splicing, engineering and construction. Managed and excelled in positions where face to face, internet and phone communications are crucial. Open to traveling when necessary and encourage training to increase my relevance and importance to the company now and in the future.

Education

June 2013 - March 2015

Kaplan University

Master of Science in Information Technology: Internet Security and Assurance.

Graduated: 4.0 GPA.

Fort Lauderdale, FL

January 2011 - May 2013

Kaplan University

Bachelor of Science in Information Technology: Computer Networking.

Graduated: 3.68 GPA.

Fort Lauderdale, FL

August 2010 - December 2011

Kaplan University

Associate of Applied Science in Information Technology: Computer Networking.

Graduated: 3.64 GPA.

Fort Lauderdale, FL

Work Experience

September 2019-Present

Segra: OSP Engineer

Create initial designs for future construction work to place new fiber optic plant. Manage all construction in my area, which includes Raleigh, Durham, Cary, Apex, Wake Forest and Morrisville. Create fiber splicing drawings and ensure splicing contractors connect all splicing work to existing network. Manage every aspect of the OSP job cycle from conception to fiber splicing completion, including ISP work at customer locations

September 2018 - September 2019

AT&T: Senior Sourcing Specialist

Read and interpret engineering prints and supervise contract companies to work the jobs as designed. Able to make changes on the fly to get jobs completed correctly and efficiently. Submit permit requests and track all permits once approved to ensure they are current for construction to work in city and DOT right of way. Manage contract crews and assigned contractors to do field visits and contact customers with questions, comments or complaints and make decisions to ensure they are satisfied. Assigned to a 2 month rotating duty roster requiring 24 hour a day, 7 days a week on call for any cable damage or service outages. Work closely with engineering to alter prints, add steps and remove work where needed depending on field conditions.

December 2016 - September 2018

AT&T: Manager OSP Planning and Design Engineer

Receive general plans for future design jobs and transform it into a working job that outside technicians execute. Knowledge of over 10 design and engineering programs such as DLCEM, LEBCI, CPR Reports, BSTCAD and several others. The designs and drawings done save the company millions of dollars a year. This specialized team has 10 members in a worldwide company of over 240,000 employees.

August 2015 - December 2016

AT&T: Facilities Technician

Receive tickets and proceed to troubleshoot fiber optic and copper problems anywhere within AT&T cables. Repairs can include fusing fiber optic lines together or locating the exact location of the problem by looking at all of AT&T's cables on computer models. Being able to dig up the cable from underground or get up in the air via a bucket truck to fix broken cable in the air in a timely manner in order to get cable, internet and phone service connected to both business and residential areas, is crucial to being successful. Obey company policies and working as safely and as efficiently as possible while leaving the surrounding environment in the same or better condition than it was when starting the work. Often responsible for multiple trouble ticket jobs in the same day.

February 2015 - June 2015

MetLife: Technical Associate

Successfully collaborate as a member of a team to learn and become proficient with Splunk. Taking business classes as well as Intro to Java and XML to better be prepared for the position while lowering overhead by eliminating redundant manual problem ticket sorting. Currently focusing on Splunk integration into the team and how it can reduce unnecessary ticket generation due to existing errors within the systems.

April 2014 – February 2015

GlaxoSmithKline: Network Operations Analyst

Succeeded in a team environment to maintain and monitor the global WAN/LAN network which includes over 13,700 devices, from day to day. Also worked independently to achieve goals and meet SLA deadlines. Reducing these extended errors increases productivity across the company which increases profits and overall reliability in the company. Use technologies like Remedy to open, troubleshoot and close tickets around the world. Remedy is also used to open RTPA’s (Real Time Problem Alerts) in order to track all of the updates given for incidents around the world in order to correct them as quickly and efficiently as possible. Use Spectrum to manage the thousands of networks and network devices (Cisco, Linux, Microsoft) around the world with up to the second technology to best correct any faults that occur as they happen. Putty is used to SSH or Telnet into these devices remotely to troubleshoot the issues and fix the problems found. Communication with teammates around the world is done with Microsoft Outlook, Live Meeting and Lync. Cisco VoIP is used for the work phone and Junos Pulse to create a VPN if we need to work off campus. On a daily basis, the Infoblox program is used to manage, allocate, modify and delete IP addresses and DNS records. DHCP scopes for each site within GSK are managed so static IP addresses do not get allocated from the DHCP pool.

February 1997 - July 2006

US Army: 19D20 Cavalry Scout/E-5 Sergeant

Led, managed and trained soldiers with the knowledge obtained through study and experience. Led by example and maintained high standards of living and empathy in order to improve the overall mental and physical strengths of the unit. By leading by example and following all of the rules, my soldiers were never out of line and always respected the laws and rules of our country, state and local governments.

US Army

Technical Skills

Extensive Leadership Skills and abilities

Excellent written and verbal communication skills

Excellent customer service skills and experience

Problem solving skills

Cross-departmental communication skills and experience

Mentoring Skills

Time management skills

Multitasking skills

Active Listening

Mediation

Construction & Engineering Design and execution

Computer Skills

SPLUNK (intermediate)

Intermediate Linux (Ubuntu) experience (1 year)

CCNA level Cisco IOS troubleshooting experience/training: Routing and Switching

Proficient with Microsoft Office 2007, 2010

Proficient with Microsoft Visio

Excel

Word

Intermediate VMware experience

Remedy experience

Proficient knowledge in Computer Networking

Intermediate knowledge with Microsoft Access (1 year)

Intermediate knowledge in Microsoft Project (1 year)

Intermediate knowledge in Internet Security (2 years)

Software installation

Hardware installation

Networking Principles

Network Security

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