Amarion Crawford

Atlanta, Georgia ***** 678-***-**** adk3vv@r.postjobfree.com

Network Administrator

Network Infrastructure Systems Administration

Results driven Networking Administrator with deep expertise in troubleshooting and information assurance with an active Comptia Security+ certification and Secret Clearance. Highly adept in enterprise-scale infrastructure, implementation and configuration. Highly accomplished in customer relations displaying excellent skills at building a strong relationship with clients and simplifying technical issues. Talented team leader, with proven success in training, coaching, mentoring, and performance management; outstanding record of developing, formalizing, and documenting best-practice operating procedures.

Professional Experience

Philips Healthcare, Alpharetta, Ga

Remote Services Advocate, January 2020 to September 2020 (Contract)

Technical Scope: Telnet, Share Point, Microsoft Teams, Microsoft 365, Virtual Private Networks, Firewalls

Performed initial network setup for Philips branded imaging systems. Implemented Site to Site VPNs between Cisco ASA firewall utilizing 3DES, AES/AES-256. Responsible for coordinating with customer networking teams to restore downed connections via remote communication applications. Documented best practices and updated standard operating procedures for training events.

Diligently worked to establish remote connections for backlogged systems leading to 60% increase in available systems.

Conducted training for colleagues via Microsoft teams and Skype to mitigate and restore lost remote connections during pandemic outbreak.

Utilized Microsoft Office Suite to organize project deadlines, milestones and brief senior management increasing efficiency and completion rate.

US Army, Decatur, Ga

Network Administrator, March 2019 to November 2019 (Contract)

Technical Scope: Windows 7/10, Microsoft Outlook, Active Directory, SharePoint, COMSEC

Utilizing Active Directory performed password resets, whitelisting, account and security group creation. Managed the setup, distribution, accountability, and troubleshooting of information systems and devices valued in excess of $2,000,000. Provided on-site assistance to end users pertaining to the installation, troubleshooting, and support of their computer applications and network devices.

Improved department security by establishing multiple IMO’s (Incident Management Officer) as first level of support decreasing incident resolution times.

Successfully cross trained 5 man team on implementation of tactical networks utilizing SATCOM devices

Led deployment and integration of software applications throughout a Wide Area Network (WAN) in supporting information processing and security requirements for the organization.

Center for Disease Control, Atlanta, Georgia`

Service Desk Administrator, January 2018 to October 2018 (Contract)

Technical Scope: Windows 10, Citrix, Skype, HP Service Manager, FSAP, SharePoint

Provided exceptional remote support via Skype and email to 270+ facilities registered with the Federal Select Agents Program. Performed remote diagnostics and troubleshooting of government systems documenting the process via ticketing system. Ensured security policies were enforced resulting in zero incidents .

Partnered with Tier II and Tier III support to resolve escalations providing detailed descriptions via ticketing system and followed up diligently to ensure swift resolutions

Performed file archival and data purge regularly via SharePoint increasing network speeds and availability

Utilized best practices to create troubleshooting tutorials expediting ticket resolution

Telaid Industries, Norcross, Georgia

Network Administrator, February 2016 to March 2018

Technical Scope: Windows 7, Cisco Jabber, Watchguard VPN, Secure CRT, Putty, Citrix, VDI

Played instrumental role in ensuring network integrity and availability for clients, Walmart and Sam’s Club, configuring networking infrastructure and delivering remote support to onsite technicians. Led installation, configuration, upgrade, of routers, switches, access points, pos devices, printers and cameras, ensuring VLAN assignment for consistent connectivity. Performed troubleshooting of layer 2 protocols on a switched network.

Authored Help Desk troubleshooting guides reducing network down times and increasing project completion rate.

Produced project documentation for new sites and installations; Provided Network Infrastructure training to diverse professionals and teams.

Exhibited great communication and troubleshooting skills processing troubleshooting calls 25% faster than company average

US Army, Kabul, Afghanistan

Help Desk Administrator Level II, 2013 to 2015

Technical Scope: Windows, Windows Server 2008 R2, Windows Power Shell, Active Directory (AD), DHCP

Managed 4K+ Active Directory (AD) user accounts, managing share drive permissions, administering group policy, implementing security patches, and performing user data / system backup procedures; collaborated on enterprise-scale infrastructure planning, development, and implementation. Received, evaluated, and resolved trouble tickets from local and remote users, providing continuous user communication and status reporting through ticket closure.

Played instrumental role in ensuring 99% network availability implementing troubleshooting training

Spearheaded project to transition tickets to virtual system increasing service desk efficiency.

Revamped account creation procedures reducing turnaround times by 80%.

US Army, East Point, Georgia

Inside Plant (ISP) / Outside Plant (OSP) Supervisor & Cable Systems Installer, 2010 to 2013

Technical Scope: Fiber Optic Cabling, CAT V Cabling, OTDR & Fluke Equipment

Led 2 teams of 8 IT technicians in fiber optic cabling projects Performing diverse repair and replacement of cable and underground conduit systems.; held accountability for over $1.5M in cabling equipment, vehicles and testing devices. Planned and managed installation and termination of fiber optic lines and CAT V AND 6 cables as well as switches, printers, conduits, VoIP phone systems, and desktops.

Maintained and inventoried for equipment, materials, and technologies utilized; liaised with supply management teams to obtain all required parts, supplies, and assets.

Installed, configured, and administered satellite-based secure / unsecure networks.

Received Army Commendation Medal and certificate of achievement for top performance.

Credentials

Security Clearance: Active Secret

Technical Certifications: ETA Certified Fiber Optics Installer, CompTIA Security+, CISCO CCNA IN PROGRESS

Professional Development: Basic Leadership Course, Comptia Network+ course, Advanced Leadership course

Education: South Atlanta CAD Atlanta, Ga. High School Diploma received 2010

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