Lab Engineer
Resume:
James M. Wells
Federal Way, WA 98023
**********@*****.***
Talented Professional with skills and training in:
INFORMATION TECHNOLOGY – DESKTOP ENGINEERING AND VIRTUALIZATION
Skilled engineer with over 18 years of experience with desktop technologies in distributed enterprise environments. Includes advanced knowledge of Microsoft operating systems, applications, and security software for both desktops and servers. Seven years experience deploying applications via SCCM and Microsoft Deployment Toolkit. Same experience also includes scripting using VB, PowerShell and SCOM. Extensive knowledge of Hyper-V and virtualization technologies. Manages and keeps trained a team that supports the enterprise environment. Experience includes knowledge and use of:
●Customer Service Skills
●Windows OS, Linux, MAC
●Application Deployments
●Troubleshooting Ability
●Installations and Upgrades
●Advanced Security Tools
●Management Ability
●Windows Server 2000-2019
●Desktop Administration
●Teaching Ability
●Storage Devices - NAS / DAS
●Virtual Server Technologies
●Documentation Writing
●Microsoft Office Suite
●Software Automation
●Excellent Communicator
●Windows Deployment Services
●Remote Administration
RELEVANT EXPERIENCE AND EMPLOYMENT
Senior Consultant -Design Laboratory Inc. October 2020 - Present
System Engineer – Biblioso Inc. – July 2020 -September 2020
Senior Consultant/System Administrator - Design Laboratory Inc., Bellevue WA - July 2016 to July 2020
Lab Engineer 2 - Insight Global Inc., Bellevue WA - July 2014 to June 2016
Software Test Engineer 3 – Prithvi Catalytic Inc., Bellevue WA – May 2009 to July 2014
●Senior Consultant Microsoft TAP TCIS managed service Maintain infrastructure for TAP TCIS at the OS down level. Create automation using powershell to more efficiently manage and maintain infrastructure. Monitor approximately a thousand systems via SCOM and generate incidents for hardware and OS issues.
●System Engineer Cloud Hardware Infrastructure Engineering (CHIE)
Bring up of new hardware - racks, blades, fpga's, kvm, bmc and network infrastructure for Gen6, 7, 8 and future hardware development
New hardware deployment - Imaging, Firmware - BIOS, BMC, CPLD, TPM, HDD, SSD, NVME, Security Devices, NIC, FPGA
Guinea Pig deployment of new hardware through EVT, DVT, PVT development cycles
Root Cause system/device failures in the datacenter environment
Troubleshooting, system recovery, device recovery, firmware recovery
Create bugs for new hardware and work with the hardware engineers and developers to reproduce and investigate issues
Document new processes and procedures for bring up and recovery of developmental hardware
●Lab Engineer 3 Works with the Custom Engineering team to maintain test infrastructure, and perform Security Compliance in the Windows Devices organization. Responsibilities include maintenance of Azure based infrastructure, consultant for other support teams for Atlas software inquiries, procurement of new hardware, and maintaining related lab spaces, creating and maintaining Windows update servers and patch outage organization. Produces reports using MS SQL to ensure the attainment of compliance standards.
●Lab Engineer 2: Works with the Custom Engineering team for Enterprise and Security to maintain test infrastructure in the Windows Devices organization. Responsibilities include maintenance of Virtual machine infrastructure for DRM (PlayReady) group, consultant for other support teams for Atlas software inquiries, procurement of new hardware, and maintaining related lab spaces.
●Software Test Engineer 3: Works with server class machines utilizing WTT (Windows Test Technology) software to set up and maintain 3000+ systems in the Windows organization of Microsoft. Responsibilities include building new server systems into states usable by testers, resolution of technical issues caused by test failures, including machine rebuilds, maintaining infrastructure, and maintaining lab spaces. Uses virtualization technologies extensively as part of responsibilities. Tasks include automated software deployments. Has written scripting systems for use in completing these tasks.
SKILLS
JOB-RELATED:
●Software Automation
●Enterprise Software
●Application Deployments
●Cloud Computing
●Microsoft Azure
●Hyper-V
●Virtualization
●Virtual Server Technologies
●SCVMM
●Security Compliance
●Advanced Security Tools
●Windows Update
●Agile Methodologies
●System Center Operations Manager
●SCCM
●Windows Scripting
●Powershell
●Linux
TRANSFERABLE:
●Time Management
●Training
●Documentation Writing
●Team Work
●Supervise Others
●Report Writing
●Problem Solving
●Analyze Information
●Leadership
●Organization
●Good Work Ethic
●Decision Making
PERSONAL SKILLS:
●Communication
●Learning
●Honest
●Motivation
●Go-to Person
●Can-do Attitude
●Adaptability
●Works Well Under Extreme Pressure
●Efficient
●Integrity
●Detail-Oriented
●Reliable
●Listening
●Initiative
●Self-Disciplined
CERTIFICATIONS
Certifications Gained Through Online Learning Site Lynda.com:
•Learning Powershell 5
•Up and Running with Azure
•Become a Windows System Administrator (Server 2012 R2)
•Agile Project Management
•Agile Project Management with Microsoft Project
•Agile at Work: Building Your Agile Team
•Driving Productive Agile Meetings
•Getting Better with Agile Retrospectives
•Planning with Agile User Stories
•Reporting with Agile Charts and Boards
•Transitioning from Waterfall to Agile Project Management
•Become a Python Developer
•Code Clinic: Python
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