Customer Manager
Resume:
Ryan Kortemeyer
Omaha, Nebraska 68103
***************@*****.***
EXPERIENCE
Applied Underwriters, Omaha, Nebraska- Workers Compensation Adjuster
February 2021- PRESENT
●Investigate/analyze claims through multiple parties
●Regularly communicate/interview with claimants, medical providers, and employers so that the process is clear/efficient
●Adjust reserves/handle finances to pay for medical bills
●Consistently keep a daily diary up to date to stay ahead on tasks
●Regularly communicate with my team leader to assure that my process and work is up to company standards
Red Carpet Golf, Waterloo, Iowa - Groundskeeper/Pro Shop Worker
May 11, 2020- November 25, 2020
●Keep course up to standard so customers have the best possible experience during their round
●Regularly communicate with customers while they are playing to make sure that the maintenance on the course is up to standard
●Sell new and existing products to customers to give them a better golf experience
●Regularly communicate with customers to ensure the clubhouse is met to their standards
●Regularly communicate/meet with manager and owner to ensure that my process is in alignment with their expectations
Marco’s Pizza, Waterloo, Iowa - Delivery Driver
November 1, 2018-January, 25, 2020
●Manage customer requests regularly and ensured that all information was communicated correctly from the service side to the kitchen
●Deliver customer orders in a timely and proper fashion
●Manage kitchen orders to ensure that all food was prepared correctly as requested by the customer
Elite Stone Fabrications, Lisbon, Iowa— Installer/Fabricator
May 10, 2016- August 27th 2018
●Took care of all customer requests in a timely and professional manner
●Managed project schedules in order to ensure that everything is completed on time
● Installed granite/quartz into private and commercial residences
EDUCATION
University of Northern Iowa, Cedar Falls, Iowa — Social and Behavioral Sciences/History
August 2018- December 2020
Studying history at UNI consisted of numerous readings, writing historical scholarly essays, along with building analytical researching skills. Semester of museum experience scanning, uploading, and summarizing artifacts.
Kirkwood Community College, Iowa City, Iowa — AA
August 2016-December 2017
Kirkwood was a great starting place to help myself find direction in what I wanted to study at UNI. Here I completed my Gen. Ed. courses.
SKILLS
●Interpersonal communication
●Analytical and Research Skills
●Insurance adjusting
●Relationship building
●Sales
●Customer satisfaction
●Microsoft operations (word, excel, office, teams, powerpoint, etc)
●Self starter
●Project life-cycle
●Creating and Editing scholarly writings
●Analyzing quantitative and qualitative data
●Teamwork
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