To obtain a full-time computer system analyst position and help the organization in enhancing functions of IT systems utilizing my skills in analysis, development, testing, and maintenance. Committed to improving business productivity and efficiency. Specialize in applying technical expertise to develop insightful solutions to applicable to current business practices.
BACHELOR OF SCIENCE DEC 19TH, 2020 UNIVERSITY OF HOUSTON MAIN CAMPUS
Major: Computer Information Systems
Minor: Management Information Systems
Cougardemic - Dec 2020
-Created and implemented a cloud-based job tracking application using vue.js for Balance Home Builders. Balance Home Builders is a local Houston construction company. Reduced cost of losing a job by $12,000 annually. Total benefit is over $100,000 in five years.
Skills & Abilities
Experienced: Full stack Vue.js, VMWare, SDCL, Microsoft Office, KBase
Familiar: Agile & Waterfall Methodology
AHA PRO IOS APPLE JAN 2020 – CURRENT
Responsible with assisting customers troubleshoot MacOS, IOS, iCloud, and Beat Products.
Investigating repair or dispatch issues on the customers behalf.
TECHNICAL ADVISOR T2 APPLE AUG 2020 – JAN 2020
Responsible for managing cases from start to finish and logging detailed information about the interaction.
Provided mentorship to T1 Advisors with regards to company policy, troubleshooting steps, positioning, and conflict resolution.
AHA COLLEGE IOS APPLE MAY 2017 – AUG 2020
Responsible for assisting customers verbally with repairing or servicing their device. Which included scheduling callbacks, setting up appointments, collaborating with different departments, sharing resources, and assisting fellow coworkers.