IT Guru

Ade Wint

Powder Springs, GA ***** 718-***-**** *******@*****.***

PROFESSIONAL SUMMARY

Aspiring IT candidate, gaining a foothold into the IT industry by attending an accredited, hands-on training program in pursuit of additional CompTIA, Microsoft, and Cisco certifications. Proven customer service abilities by developing a solid rapport with customers and by gaining an understanding of and meeting their needs. Positive, determined, hardworking; eager to apply skills and abilities in a technical environment, meeting demands of both customer and management.

SKILLS

Detailed oriented

Works well with others as well as alone

Able to work with little to no supervision

Proficient with Microsoft Word, Excel, PowerPoint, and Access

Process Improvement

Process Flows & Call-Tracking Tools

Quick learner

ITIL incident management

Very responsive

EDUCATION

MyComputerCareer Raleigh, NC June 2021

Information Technology Security Administration

CERTIFICATIONS

MTA Security

MTA Server

EXPERIENCE

Sales Specialist McNichols Co. Mar 2017- Nov 2020

Kennesaw, GA

Educate customers on products and services

Provide superior customer service to increase sales opportunities

Recognition of market dynamics to influence pricing, delivery, and specification

Communicating with the sales manager

Maintain and develop relationships with existing customers

Provide quotes

Participate at trade exhibitions, events, and demonstrations

Warehouse Worker TRC Staffing Jan 2018 – Mar 2018

Kennesaw, GA

Operate sit down and standup

Perform physical and clerical warehouse duties

Picking and verifying orders

Loading and unloading trucks

Shipping and receiving products

Material Handler Textron Specialized Vehicles Sept 2017 – Jan 2018

Kennesaw, GA

Responsible for handling and moving all materials

Locates and delivers material according to the Standard Operating Procedure

Responsible for moving materials from Warehouse/Dock/Trailers to designated locations as required

Verify part number and piece count of material being loaded and unloaded

Restock parts in a safe manner as required

Support Analyst Asurion Jun 2016 – Aug 2017

Las Vegas, NV

Monitor and respond quickly to incoming requests

Maintain computer systems and act as support if any system goes down

Responsible for PC’s, Printers, and Servers

Set up of all equipment including monitors, keyboards, mouse, and hard drives

Maintain user PCs, including upgrades and configurations as needed

Assist with onboarding of new users

Keep inventory of all equipment, software, and license users

Install, configure, and upgrade PC software

Bus Driver Clark County School District Jan 2013 – Jan 2016

North Las Vegas, NV

Transport students including special needs to and from school, field trips, and sporting events in a safe and secure manner

Prepare a variety of transportation reports daily as needed

Conduct mechanical and safety equipment checks prior to operation of assigned vehicle

Conduct monthly fire drills and emergency evacuation drills to ensure safety amongst all passengers.

Rural Carrier Associate USPS Nov 2009 – Nov 2014

North Las Vegas, NV

Sort mail and parcels in delivery sequence for assigned route

Receive and sign for accountable mail

Load assigned mail vehicle

Deliver mail and parcels to customers residences and business establishments

Pick up mail and pre-paid accepted parcels from customers

Efficiently prepare mail for forwarding and maintain records

Prepare trip reports

Maintain accurate records of deliveries and the security of the mail

Contact this candidate