Brandon Vreeland
Professional Summary
A diverse leader with an extreme drive to problem solve and refine processes. A passion for managing teams and projects within client services in the SaaS and information technology industries. Displaying absolute integrity and ownership while collaborating with cross-functional teams and consistently striving to build positive relationships with clients and all team members within the organization.
Work History
MANAGER, CLIENT IMPLEMENTATIONS SLINGSHOT, INC
February 2019 - Current
●Accountable for and oversee 40-90 implementations at a time (currently 74)
●4 direct reports who are Project Managers currently excelling on the implementation team
●Directly manage implementations for all new ‘strategic’ clients and their acquisitions
●Exceptional Customer Experience Responses
●Closely monitor and report on 10+ team metrics such as time to implement (sign date to going live), projects older than 30 days, post-implementation client experience responses, unimplemented ARR (annual recurring revenue), etc.
●Report on team progress/metrics twice per week to CEO with all other department heads and senior leadership
●Collaborate with not just leadership but key team members within all departments (Tech, Account Executives and Account Management teams, Service Center, Dev, Support Reps, Marketing Team, etc.)
●While with Slingshot, personally implemented ~250 clients of all sizes (SMB, Major/Mid-Market & Strategic)
●With the support of some key teammates, I established and refined the implementation process and built the implementation team from the ground up
●Have worked remote (WFH) 80-90% of the time over the past 2 years (Slingshot is based in Utah)
SERVICE CENTER SUPERVISOR CLEAR HOME
October 2017 - February 2019
●Directly managed and trained two teams at one time (Account Creation and Warranty Sales/Upgrades Teams) totaling ~20 Agents
●Played a major role in creating processes and establishing new teams as new communication and entertainment products and services were released by AT&T, DirecTV, ViaSat, CenturyLink, Vivint, etc.
●Resolved escalated situations with both customers and internal reps operating in the field
E-4, INFANTRYMAN (11B), 158th INFANTRY ARIZONA ARMY NATIONAL GUARD
August 2009 - February 2015
●Served 1 year in Utah and the other 4+ in Arizona (multiple units)
●Expert marksman, top performance in PT and highly skilled in the field with the ability execute at a high level in stressful and complex training exercises
●Airborne Operations qualified and Grenadier Rifleman
●Adopted a highly motivated mindset, technical thought process, attention to detail and a hunger to attack difficult situations with confidence
●Honorable Discharge
SALES ORIGINATION ASSOCIATE ZOCDOC
December 2014 - June 2015
●Established a tight dialing schedule targeting specific doctor and dental offices
●Set appointments and closing calls for Account Executives to produce new revenue
●Practiced discipline while completing 100+ outbound calls per day
Contact
Address: Phoenix, AZ 85008
Phone: 480-***-****
Email: brandonvree34@gmail
linkedin.com/in/brandon-vreeland
Skills
●Highly Effective Communicator
●Extreme Ownership
●Keen eye for Process Improvement
●Fast Paced Team Leadership
●Welcoming to difficult and uncomfortable situations
●Experienced with Slack, Zoom, G-Suite, Microsoft office and other platforms/tools alike
●Experience with SalesForce, Zendesk CRM, Domo (data tracking), Zendesk Sell, Trello, GuideCX, Basecamp and Front App
●Passion for Leading from the Front
●Execution under Pressure
●Open Minded, Coachable and Teachable
●Strong Sales Experience
●Excellent with Training Opportunities
Education
United States Army Ordnance School
Leadership and Honor Graduate
Fort Lee, Virginia
East Shore High School
Diploma, General Studies
Orem, UT
References
Marisa Hardt 832-***-****
Manager, Client Support Slingshot
Devin Spann 801-***-****
Director of Client Services (Former) Slingshot
Clayton Case 801-***-****
Operations Manager Clear Home
Abe Rubal 602-***-****
Platoon Sergeant US Army
Chris Love 480-***-****
Owner, Love Your Pool AZ