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Manager, Client Implementations

Location:
Phoenix, AZ
Salary:
$80,000
Posted:
March 22, 2021

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Resume:

Brandon Vreeland

Professional Summary

A diverse leader with an extreme drive to problem solve and refine processes. A passion for managing teams and projects within client services in the SaaS and information technology industries. Displaying absolute integrity and ownership while collaborating with cross-functional teams and consistently striving to build positive relationships with clients and all team members within the organization.

Work History

MANAGER, CLIENT IMPLEMENTATIONS SLINGSHOT, INC

February 2019 - Current

●Accountable for and oversee 40-90 implementations at a time (currently 74)

●4 direct reports who are Project Managers currently excelling on the implementation team

●Directly manage implementations for all new ‘strategic’ clients and their acquisitions

●Exceptional Customer Experience Responses

●Closely monitor and report on 10+ team metrics such as time to implement (sign date to going live), projects older than 30 days, post-implementation client experience responses, unimplemented ARR (annual recurring revenue), etc.

●Report on team progress/metrics twice per week to CEO with all other department heads and senior leadership

●Collaborate with not just leadership but key team members within all departments (Tech, Account Executives and Account Management teams, Service Center, Dev, Support Reps, Marketing Team, etc.)

●While with Slingshot, personally implemented ~250 clients of all sizes (SMB, Major/Mid-Market & Strategic)

●With the support of some key teammates, I established and refined the implementation process and built the implementation team from the ground up

●Have worked remote (WFH) 80-90% of the time over the past 2 years (Slingshot is based in Utah)

SERVICE CENTER SUPERVISOR CLEAR HOME

October 2017 - February 2019

●Directly managed and trained two teams at one time (Account Creation and Warranty Sales/Upgrades Teams) totaling ~20 Agents

●Played a major role in creating processes and establishing new teams as new communication and entertainment products and services were released by AT&T, DirecTV, ViaSat, CenturyLink, Vivint, etc.

●Resolved escalated situations with both customers and internal reps operating in the field

E-4, INFANTRYMAN (11B), 158th INFANTRY ARIZONA ARMY NATIONAL GUARD

August 2009 - February 2015

●Served 1 year in Utah and the other 4+ in Arizona (multiple units)

●Expert marksman, top performance in PT and highly skilled in the field with the ability execute at a high level in stressful and complex training exercises

●Airborne Operations qualified and Grenadier Rifleman

●Adopted a highly motivated mindset, technical thought process, attention to detail and a hunger to attack difficult situations with confidence

●Honorable Discharge

SALES ORIGINATION ASSOCIATE ZOCDOC

December 2014 - June 2015

●Established a tight dialing schedule targeting specific doctor and dental offices

●Set appointments and closing calls for Account Executives to produce new revenue

●Practiced discipline while completing 100+ outbound calls per day

Contact

Address: Phoenix, AZ 85008

Phone: 480-***-****

Email: brandonvree34@gmail

linkedin.com/in/brandon-vreeland

Skills

●Highly Effective Communicator

●Extreme Ownership

●Keen eye for Process Improvement

●Fast Paced Team Leadership

●Welcoming to difficult and uncomfortable situations

●Experienced with Slack, Zoom, G-Suite, Microsoft office and other platforms/tools alike

●Experience with SalesForce, Zendesk CRM, Domo (data tracking), Zendesk Sell, Trello, GuideCX, Basecamp and Front App

●Passion for Leading from the Front

●Execution under Pressure

●Open Minded, Coachable and Teachable

●Strong Sales Experience

●Excellent with Training Opportunities

Education

United States Army Ordnance School

Leadership and Honor Graduate

Fort Lee, Virginia

East Shore High School

Diploma, General Studies

Orem, UT

References

Marisa Hardt 832-***-****

Manager, Client Support Slingshot

Devin Spann 801-***-****

Director of Client Services (Former) Slingshot

Clayton Case 801-***-****

Operations Manager Clear Home

Abe Rubal 602-***-****

Platoon Sergeant US Army

Chris Love 480-***-****

Owner, Love Your Pool AZ



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