Human Resources, Sourcing Specialist and Administer

Jacquéliné Patrick-Benson

Washington, DC *****

******@*****.*** 202-***-****

RECRUITER

Motivated Human Resources Professional with solid recruitment and staffing experience in a unionized environment. Seeking to help and advance the objectives of the organization and its people, I serve through effective team leadership to encourage, coach and organize personnel to exceed performance, service and compliance standards. Sought out for opinions and perspectives by leaders and colleagues, I bring alternative awareness to achieving goals.

CORE COMPETENCIES

Policies and Procedures Job Fair Planning Candidate Sourcing Pipeline Recruiting Employee Handbook Development Employment Law Diversity and Inclusion Curriculum Development

EXPERIENCE

Washington Metropolitan Area Transit Authority, Washington, DC 9/2013 – 1/2021

Sourcing Specialist/Recruiter

Establish recruitment, sourcing and relationship management strategies designed to yield qualified and diverse candidates for high volume, fast paced operations and professional positions in a unionized environment.

Selected positions include Bus Operator Trainee, Program Director of Benefits Compensation, Assistant Director of ADA, Director of Labor Relations.

Partner with hiring managers to build effective sourcing, assessment and closing approaches to meet hiring demands and contribute to long-range company initiatives.

Source candidates through traditional and creative methods such as job posting, data mining, social media, internal databases, employee referrals, networking, cold calling, competitor research and career fairs.

Evaluate candidate job experience, education, skills, training, fit with organization, and future potential.

Consistently meet monthly recruitment and pipeline volume goals of 35 Bus Operator Trainees and 50 active applicants to address immediate and near-term talent needs of the organization.

Identify opportunities, issues, strategies and trends to streamline and innovate the recruitment processes

Craft Behavioral Based interview questions for Bus Operator Trainee candidates.

Ensure compliance with established procedures, labor agreements, and applicable laws.

Design and maintain record management and information systems to manage office workflows

Create metrics reports, disposition and track candidates and update recruitment database using Oracle's PeopleSoft version 9.1

Imperial Staffing / First Transit, Inc., Capitol Heights, MD 02/2013 - 06/2013

Human Resource Coordinator

Performed courtesy pre-screen interviews of new applicants applying for a non-CDL driving position and document the results.

Directed new hire orientation sessions and addressed any issues affecting recruitment.

Jacqueline Patrick-Benson Page Two

Developed professional relationships and liaised with various internal departments to drive collaboration and project success. Applied human resources management procedures, practices, policies, and guidelines to ensure daily operations functioned well.

Utilized various computer programs to track data and create presentations, charts, graphs, tables, and memos.

MV Transportation, Capitol Heights, MD 09/2010 – 01/2013

Human Resource Coordinator 01/2012 - 01/2013

Managed full lifecycle recruiting and selection process for all positions and areas by collaborating with hiring managers to identify ideal candidate’s skills and experience needed for current and future workforce needs.

Conducted pre-screen interviews of new applicants and documented results while assuring all applicant tracking logs, applicable resumes on file and other systems were maintained.

Reviewed employment applications, to determine that applicants met qualifications standards.

Piloted on boarding orientation in effort to explained company policies, procedures and benefits to applicants.

Ensured new applicant I-9 processes were accurately and timely submitted.

Audited driver files to ensure Department of Transportation (DOT) compliance.

Developed and analyzed staffing reports to implement strategies to improve time to fill, quality of candidate and turn-over.

Para-Transit Operator, 09/2010 - 01/2012

In a safety and sensitive position demonstrated reasonable care for transporting clients with disabilities.

Conducted routine vehicle inspections and documented findings in compliance with safety and operating procedures.

Utilized a mechanical lift for the safe boarding of clients while ensuring the passengers, wheelchairs, scooters and walkers were properly secured before transporting.

Complied with all policies, procedures pertaining to the city and statewide driving regulations, to include those mandated by the Department of Transportation.

Exhibited accurate responsibility when handling funds and other valuables, to include proper reporting of lost articles.

Used 2-way radios and Automated Vehicle Locator (AVL) systems to report and communicate any accidents, equipment failures, schedule delays, hazardous conditions or potential criminal activity to the central command team members.

EDUCATION AND TRAINING

University of the District of Columbia, WASHDC / BA, Anthropology

The Grace School of Ministry and Chaplaincy, Lemon Grove, CA

License & Ordained: International Chaplain / No#: C4638045 and CPD No#:13686

US Institute of Diplomacy and Human Rights, WASHDC

License & Certified: Human Rights Consultant / Serial No. 0021662

LightUniversity, Forest, VA

Certification: Mental Health Coaching / (In Process)

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