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Customer Service Store

Chicago, IL
March 22, 2021

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Edgar De La Cruz

773-***-**** •


Languages: English, Spanish (Professional Working Proficiency)

Software: Microsoft Word: Word, Excel, Power Point; Windows OS, Mac OS

Communication: Public Speaking, Business Writing, Persuasion, Active Listening

Customer Service: Build & Maintain Relationships, Attention to Detail, Clear Communication, Use Positive Language, Adaptability


Forever 21, Chicago, IL October 2015 – Present

Stock Associate

Organized the stockroom to ensure that management can track inventory and can easily access supplies

Ensured customers had a safe and comfortable shopping experience by maintaining a clean store environment

Assisted store staff with daily store operations to ensure customers are provided a great shopping experience

Trained five new stock associates and helped them understand work regulations

Facebook, Chicago, IL August 2020 – January2021

Contingent worker/intern with Risk operations team

Served global community by providing payment support, upholding payment principles, and protecting individuals and businesses against payment abuse

Identifying new fraud trends, implementing countermeasures, and building new systems to better scale our operations

Work closely with the Accenture team to understand any new frauds that are found and proactively communicating new fraud trends identified through self-investigations

Burger King, Chicago, IL December 2014 – May 2015

Crew Member

Worked drive thru and took food/drink orders, ensuring customers spend 250 seconds or less from speaker to order window

Greeted customers, responding to questions, and providing outstanding customer service

Operated cash registers, managed approximately $2000 per shift in financial transactions, and balancing drawers


Year Up / Harold Washington College, Chicago, IL February 2020 – January 2021

Project Management Training

Year Up is a leading one-year career development program with 250 corporate partners around the country; the program includes college-level courses, professional training, and a six-month internship

Earned 15 college credits towards an associate in science in partnership with Harold Washington College

Relevant courses include: Business Communications, Introduction to Business, Data Visual & presentation for business, Introduction to project management, and Corp Org: Understanding Business

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