Security Desktop Support

Experience Summary

Highly qualified and result-driven professional, demonstrating solid interpersonal, communication, and problem-solving skills. Adept at providing exemplary customer service, coaching, and mentoring employees, and achieving goals and objectives. With experience as both a Federal employee and contractor, he has working knowledge of National Institutes of Standards and Technology (NIST), Federal Information Security Management Act (FISMA), and U.S. Department of State’s Foreign Affairs Manual (FAM) and Foreign Affairs Handbook (FAH) to assist in carrying out security operations. Darryl has more than 5 years of experience as a system administrator and security analyst providing support and guidance on networks and system security.

As a former member of the of the U.S. Department of State, Information Resource Management’s Security Management Team, he has helped to establish policies, processes, and procedures to ensure that the IT Consolidated Bureaus are in compliance with Department of State desktop security guidelines. In addition, he is adept at monitoring risks and effectiveness of security policies and measurements.

Experience

FEDERAL GOVERNMENT –SECURITY OPERATIONS & SYSTEM ADMINISTRATION

U.S. Department of State March 2020 – February 2021

DMI - Lead IT Security Analyst hours worked: 40/ week

Lead IT Security Analyst and Alternate Information System Security Officer (ISSO). As the Lead IT Security Analyst, the goal is to establish policies, processes, and procedures to ensure that the IT Consolidated Bureaus’ service environments are in compliance with Department of State desktop security guidelines and to conduct regular monitoring to identify risks and effectiveness of security measures.

Served as Security Lead for IRM/OPS/CCS/OSS/SM

Lead a team of IT analysts to ensure the mission and goals of SM are met including:

o Established enterprise policy, processes, and procedures are in compliance with DoS desktop security guidelines;

o Performed desktop incident handling including incident response, CIRT’s litigation, and remediation requests;

o Administered access control/user accounts to include file permissions;

o Executed desktop security audits to include random security scans;

o Managed software download request authorizations;

o Monitored data transfer requests including authorizing transfers to and from CD’s, DVD and other removable data;

o Provided training and educates user to perform security briefings and DoS security best practices.

Provided weekly / monthly reports of completed deliverables to GTM and Senior Management;

Participated in weekly inter-office security related meetings.

Coordinated and executing large inter-office data migration projects.

Researched and proposing new security tools and processes to assist with identifying and enforcing DoS security policies.

Assisted with the creation of dashboards (e.g., PowerBI / Splunk) to provide management an introspective look into daily operations.

U.S. Department of State November 2016 – March 2020

DMI - IT Security Analyst hours worked: 40 / week

IT Security Analyst and Alternate Information System Security Officer (ISSO) and Deputy Team Lead. Collaborate and coordinate with other offices in DoS on security issues and resolutions. Responsibilities include:

Working with the IT Service Center (ITSC) and the Desktop Support Services (DSS), for action on OpenNet and ClassNet desktops and user accounts;

Providing oversight to team members regarding compliance with security operations and deliverables;

Establishing enterprise policy, processes, and procedures that are in compliance with DoS desktop security guidelines;

Responding to security issues that impact desktop incident handling; Computer Incident Response Team’s (CIRT); and remediation requests;

Administering access control/user accounts to include file permissions;

Expert on network auditing tools such as Change Auditor and Varonis

Familiar with the usage of Splunk

Executes desktop security audits and random security scans;

Managing software download request authorizations;

Lead the effort to get the networking auditing tool Varonis ITCCB approved enterprise wide within the DoS.

Established an automated process for SM deliverables and daily tasks using networking auditing tools, Varonis and Change Auditor

Monitoring data transfer requests including authorizing transfers to and from CD’s, DVD and other removable data;

Preserving data relating to FOIA, litigation, and internal investigation requests;

Providing training to team members and end users on network auditing tools such as Change Auditor, Varonis, and Splunk;

Assisting with the identification and resolution of active directory objects that are non-compliant and stale on both Unclassified and Classified networks; and

Reporting security anomalies

U.S. Department of State August 2016 to November 2016

DMI – Systems Administrator hours worked: 40+ / week

Deputy Team Lead. Provided oversight of team members regarding desktop support operations and served as a liaison between federal customers and contractual employees. In addition:

Resolved complex technical issues directly with customers submitted by phone, email, and onsite;

Performed add/modify/delete of user profiles and accounts;

Maintained and updated documentation along with creation of technical procedures;

Provided end user orientation on hardware, software, and network operations;

Maintained IT equipment and supply inventories to ensure critical parts and supplies were in place to maintain systems with limited downtime;

Performed basic data backups, system restoration procedures, assign, or change user accounts and password resets;

Provided installation, configuration, troubleshooting and support for Windows, MS Office, browsers, antivirus; and

Performed new software/hardware installations, configurations, and upgrades.

U.S. Department of State January 2016 to August 2016

K-Force – Systems Administrator

Systems Administrator. Provided oversight support to end users to address technical problems as presented. Technical support and training were provided to staff to effectively and efficiently complete their assignments. In addition:

Provided 1st and 2nd level support for end users - responded to questions and troubleshot technical problems;

Monitored system performance data and made appropriate systems tuning adjustments to optimize performance and correct and prevent problems;

Trained end users on the proper use of hardware and software;

Performed basic data backups, system restoration procedures, assigned or changed user accounts and password resets;

Supervised the installation and configuration of computer hardware, software, systems, networks, printers and scanners;

Installed, Configured & Supported MS Office Products including Outlook; and

Planned and coordinated the installation, upgrades and maintenance of the operating environment.

U. S. DEPARTMENT OF DEFENSE – INFORMATION SYSTEMS OPERATIONS

U.S. Navy – Information Systems Technician November 2011 to October 2015

hours worked: 40+ / week or as needed

Information Systems Technician. Responsible for the following tasks:

Maintained radio communication equipment;

Managed a staff of 8 individuals while ensuring that safety and work protocols were followed within a naval shipyard environment;

Acquired necessary supplies and maintained and monitored their distribution;

Provided direct end user support to ensure that all calls and trouble tickets were entered and managed into ticket tracking software in a complete and timely manner;

Maintained critical voice and data communication links between ship and shore commands;

Troubleshot technical support devices, and maintained media libraries;

Expert with information technologies, systems, including local area networks, wide area networks, mini and micro-computer systems and associated peripheral equipment and services;

Maintained over 100 antenna units and over 300 operational RF circuits ranging from High Frequency (HF) to Extremely High Frequency (EHF) communications.

EDUCATION

HS Diploma – Carson High School June 2008

Carson, California

BS – Computer Networking and Cybersecurity Dec 2017

University of Maryland, Global Campus

MS – Cybersecurity Technology May 2019

University of Maryland, Global Campus

PROFESSIONAL CERTIFICATIONS

Certified Information Security Manager (CISM) February 2021

ISSO (ISSO-Alternate) Cybersecurity Foundations November 2016

ITIL 4 Foundation Level June 2020

ITIL 4 Specialist: Create, Deliver, and Support June 2020

Microsoft 365 Certified: Modern Desktop Administrator Associate November 2020

Microsoft Certified: Azure Security Engineer Associate November 2020

CompTIA Security + CE May 2019

PROFESSIONAL REFERENCES (Provided upon request)

Key Knowledge and Skills

Security+ CE Certification

ITIL 4 Foundation Level

ITIL 4 Specialist: Create, Deliver, and Support

Microsoft 365 Certified Modern Desktop Administrator Associate

Microsoft Certified: Azure Security Engineer Associate

BS Computer Network and Cybersecurity, University of Maryland Global Campus

MS Cybersecurity Technology, University of Maryland Global Campus

Strong technical background and experience

Excellent analytical skills

Outstanding oral and written communication skills

Proven track record at achieving exceptional results and performance

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