Manager Project

CONTACT DETAILS

Neeraj Saxena

(Project Manager/ Delivery Manager/ Scrum Master – 15 Years’ Experience) Expert and Certified in - PMP, CSM (Agile/Scrum), ITIL, Six Sigma Green Belt Contact: +919*********; +91-798*******; Email: ******.******@****.***; ******.***@*****.*** Address: C-58/8, Sector 62, Noida LinkedIn: https://www.linkedin.com/in/neeraj-saxena-835348b8/ Skype: neerajs_ind

ACHEIVEMENTS

CSM – Certified Scrum Master from Scrum

Alliance

PMP – Trained PMP Methodologies and

Completed 35 Hrs Training in Project

Management Principles from Knowledge

Wood.

Green Belt Six Sigma - Certified Green

Belt Six Sigma.

ITIL – Certified ITIL Foundation.

Tools: Jira, MS Project, Service Now, MS Visual

Studio online, Smartsheet, EazyBI, PowerBI, MS

Excel, o365 applications etc.

EDUCATION SUMMARY

MCA (Master of Computer Application) with

HONS (76%) from UP Technical University,

Lucknow in 2003.

B.Sc. from MJP Rohilkhand University Bareilly in 1999 and secured 67% marks.

(12th

) Intermediate from UP Board of secondary

education in 1995 and get 67% marks.

(10th

) High School from UP Board of secondary

education in 1993 and get 70% marks.

PERSONAL DETAILS

Gender - Male DOB – 29 June 1978

Notice Period: 60 D Native: Rampur (U.P.)

CAREER PROGRESSION

Presently working as Engineering Project

Manager/Scrum Master with Adobe

Systems Noida (on the payroll of Allegis

Group) from June 2018.

Project Manager/Scrum Master with The

Unified Cloud Pvt Ltd, Noida from April

2014 to January 2017 (~34 Months).

Cognizant Technology Solutions (CTS),

Gurgaon as Project Manager in from June

2013 to January 2014 (~08 months).

Affiliated Computer Services (ACS of

India P. Ltd., A Xerox Company), Noida as

Project Manager from January 2011 to

June 2013 (~30 months).

Computer Sciences Corporation (CSC),

Noida as a Lead Consultant (Project

Leader) from August 2005 to November

2010 (~64 months).

Logic Soft International Pvt Ltd, New

Delhi as a Software Developer from July

2003 to April 2005 (~22 months).

Completed my MCA Course Curriculum

training from National Thermal Power

Corporation (NTPC) New Delhi from Feb

2003 to June 2003 as a software Trainee

(05 months).

CAREER HIGHLIGHTS

MCA (Master of Computer Applications)

from UP Technical University, Lucknow in

2003, and secured 76% marks.

Experienced Project Manager offering ~15

years of success leading all phases of

diverse technology projects including ~ 5+

years Project Management experience.

~ 8+ Years experience in stakeholder

Management, Client Engagement for

US/UK/CAN Clients.

~ 10 years of application Development

experience with developer, senior

developer, Technical Leader and Team

Lead position.

~ 5+ years of experience in Agile and

Scrum Methodologies, Expert in Scrum

Ceremonies like Sprint Planning, Sprint

Commit, Scrum Daily stand-up, Sprint

Review, Sprint Retrospective, Scrum of

Scrums, Sprint celebration meetings.

~ 8+ years’ experience in Production

Support and Incident Management work

with service Delivery.

Lead, inspire and motivate

Implementation Team (35 members)

thorough strong management &

leadership skills.

AGILE/SCRUM METHODOLOGIES

Expert in Scrum Ceremonies like Sprint Planning, Sprint Commit, Scrum Daily stand-up, Sprint Review, Sprint Retrospective, Scrum of Scrums, Sprint celebration meetings.

Also, Expert in Scrum Artifacts like Burn down chart, Sprint velocity, Team velocity trend, Sprint backlog, Product backlog, Product burn down chart, Task board and Visual board.

Expert in Agile Estimation Techniques like User Stories, Story Points, Planning Pocker methods and Complexity Buckets methods.

Expert in different types of BI reports using eazyBI, Jira for Completed and Current Sprints.

INCIDENT MANAGEMENT

Expert in Incident Management, Production Support work.

Expert in Monthly/Quarterly SLA dashboards using service now and find a scope of improvements.

Managed High Severities Incidents and Chair Conference calls

Target SLAs, Priorities, Timelines, Communications, RCA and other Documentations as requested by stakeholder.

TEAM MANAGEMENT

Led teams across broad technical and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.

Managed team of 35 (developers/testers/UI), assigned requirement and reviewed their task and test plans for validity and efficiency as a successful project execution.

Responsible for annual appraisal and quarterly and annual performance ratings.

Responsible for People Management, Conflict Management and recruitment.

TECHNICAL EXPERTISE

Applications/Tools: - Atlassian JIRA v7.6.4, Visual Studio Online 2015

(VSO), Team Foundation Server (TFS), SVN (Tortoise), MS Project.

Web Expertise: IIS, ASP, ASP.Net 1.1,2.0 & 3.5, ADO.Net, VB.Net, AJAX, PHP, Open Source Technologies

Programming Languages: HTML, CSS, C#, JavaScript, VB Script, XML, XSLT, SQL, PL/SQL, Visual Basic 6.0, MS Word & Excel macros.

Databases – ADO.Net, MySQL, MS-Access, MS SQL Server 2000, 2005, 2008.

BI Reports - eazyBI, PowerBI.

MANAGEMENT AND TECHNICAL SKILLS EXPERTISE

PROJECT MANAGEMENT

Responsible in planning & execution of projects with small, mid and large team size.

Responsible for the definition of project scope, goals, deliverables, define project tasks, resource assignments.

Responsible for FY project roadmap and resource assignments.

Proven ability to deliver high quality IT services on schedule and under budget.

Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization with client relations.

Present periodic BI Dashboard reports (using eazyBI) on the current projects, program, future opportunities and client issues.

Coordination and head the meetings with client representing the offshore team.

Mitigated Risk factors through careful analysis of statistical data. Anticipated and managed change effectively in rapidly evolving global business environments.

Outstanding organizational, prioritization, and multitasking skills with an excellent written and oral communication skills. Currently performing as a Engineering Project Manager for Adobe Systems Noida through Allegis Group from June 2018, managing Customer Experience Services [CES] for different Adobe Products from Noida center with different channels and tools in Telecom Domain.

Roles and Responsibilities

Managing 2 Scrum teams (7 members each) and Agile Methods to execute the multiple projects successfully.

Working with different channels like Telephony, Forum and communities, Remote Support & Messaging for customer experience services.

Managing current processes and designs and recommend improvements.

Managing L2/L3 Production Support for existing clients and provide 24/7 Support with Incident management processes. The Unified

Cloud Pvt Ltd

Cognizant

Technologies

Xerox Services

Performed as a Project Manager for The Unified Cloud Pvt Ltd, Noida from April 2014 to January 2017 (~34 Months). Project Details:

Managed a cloud migration Project for Windows Azure cloud Architecture for Microsoft US team.

Managed Implementation Projects on .Net for Microsoft US teams, Vmware, Sport one etc. Roles and Responsibilities:

Managed Implementation Projects and Incident Management work as Production Support Manager for Microsoft Projects

Managed 35 Members of team with strategic business objectives and make recommendations to implement the program to enhance effectiveness toward the business result or strategic intent. Performed as a Project Manager for Cognizant Technologies solutions and Xerox Services, Noida from Jan 2011 to Jan 2014 (~36 Months). Important Points:

I have joined Xerox Services in Jan 2011 as Project Leader and start work on Health and Welfare Project.

In June 2013, Xerox outsourced this Project to Cognizant and we have shifted into the Payroll of Cognizant. But worked on the same project as a Project Manager with same team and for same clients for 3 years (till Jan 2014). Project Details:

Benefits Administration web-based tool provides Health & Welfare benefit plan administration, including individual benefit calculations, allow participants to enroll for various benefits and other services.

Also worked as Transition Manager with service delivery domain in this tenure. Roles and Responsibilities:

Project Manager and managed ~18 Global clients for US and Canada region.

Also, Managed the Incident Management/Production Support work for the tools we implemented. Performed as a Lead Consultant for Computer Sciences Corporation (CSC), Noida from August 2005 to November 2010 (~ 64 Months). Projects Detail:

Automated Solutions Development Project [Self-Help], in which programmer’s team implemented automated solutions for the clients, so that client will be able to solve the high priority issue automatically using the portal. Roles and Responsibilities:

Lead Consultant and managed ~8 Global clients for US region.

Also, worked in Incident Management and Production support for the Automation portal implemented. Performed as a Software Developer with Logic Soft International Pvt Ltd, New Delhi from July 2003 to April 2005 (~ 22 Months). Roles and Responsibilities: Worked as Software Developer and worked for Ministry of Commerce India. PROFESSIONAL EXPERIENCE

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