Customer Service Manager
Resume:
Ryan R. Villanueva
#** **** *, ***** ******* Extn. Santolan, Pasig City
Mobile no.: 091*-***-****
E-mail Add.: *********@*****.***
Objective
To work on your company that is driven through excellence dedication, loyalty, work ethics and that encourage professional growth where I am able to use my skills, knowledge and expertise.
Job Experience
March 12, 2018 – October 22, 2020 Asst. Service Network Manager
Elgrade Incorporated
Manggahan Industrial Park Pasig City
Handling more than 120 service partners across the country. Maintaining good relationship with every service centers and making sure that they deliver the given target. Responsible in the updates that the ASC needed, be it in process or technical know-how. Finalizing rebate claims and semi-annual performance evaluation of every service centers.
May 20, 2015 – March 10, 2018 Head, Customer Service
Elgrade Incorporated
Manggahan Industrial Park Pasig City
Overseeing 53 people, catering after sales services of Devant & Hisense television. Manages different work operations - call center, field service, inventory parts, Authorized service centers and rebates.
Ensures customer satisfaction through proper monitoring of KPI & KRA.
January 16, 2013 – May 19, 2015 Branch Head
Solid Electronics Corporation #1172 Edsa Balintawak Quezon City
Manages branch operation. In charge for 26 people with 5 different work functions.
Monitoring branch KPI & TAT.
July 4, 2011 – July 13, 2012 Head, Customer Service Dept., IMS Wellth Care Inc.,
Cor. P. Faura St., Taft Ave. Manila
Responsible for the supervision of a staff of ten people within the customer service department.
Improving customer service based on client feedback through the development of new policies and procedures. Successfully handled all public relations issues.
January 16, 2008 – July 3, 2011 Supervisor, Customer Service Dept., IMS Wellth Care Inc.,
Cor. P. Faura St., Taft Ave. Manila
Established Friendly yet professional atmosphere that promoted attentive customer service and respect co-workers. Conducted training and regular coaching to all agents.
May 16, 2005 – January 15, 2008 Customer Service Representative, Customer Service Dept., IMS Wellth Care Inc., Cor. P. Faura St., Taft Ave. Manila
Delivered exceptional customer service. Demonstrated outstanding problem solving and active listening skills. Able to diffuse difficult customer situation with tact and ease.
Education
June 2001 – March 2005 Bachelor of Arts Major in Psychology
University of Batangas
Hilltop, Batangas City
Professional Training & Skills
June 17, 2020 Train the Trainer Program
Manggahan, Pasig City
July 4, 2018 ISO 9001:2015 Appreciation Workshop
Mangahan, Pasig City
March 29 – 31, 2018 Unleashing the Strategic Mindset: The Move from Operational Leader to Strategic & Innovative Leader
Mangahan, Pasig City
April 17, 2017 Delivering Great Customer Service Experiences, Handling Complaints and Dealing with Unhappy Customers
Legaspi Village, Makati City
April 22 – 23, 2016 Superior Customer Service Seminar
Burgundy Tower, Makati City
January 28, 2016 From Planning to Execution
Manggahan, Pasig City
Organizations / Achievements
June 2004 – March 2005 Best Organizational President
President, Organization of Psychology Students
University of Batangas, Batangas City
August 2002 – June 2005 Elected Barangay Councilor
Sangguniang Barangay Member
Irucan Sta. Teresita, Batangas
Character References
Melannie A. Llagas, M.D.
Medical Director
IMS Wellth Care Inc.
4946938 / 092********
Cyd Montebon
Regional Sales Manager
TCL TV
Lara Marie Lua
Senior Marketing Manager
Finden Technologies - Devant & Hisense
835-5555 / 091*-***-****
Contact this candidate