**** ******** ****** ****, ******'s Creek, Florida, 32937
Hard-working, multi-tasking assistant with outstanding telephone, scheduling and documentation skills. Highly organized and meticulous. Reliable and competent with exceptional customer service skills. Detail-oriented and driven with expertise in problem solving and managing daily office functions. Professional focused on greeting all customers in a friendly, welcoming manner. Seeking added responsibilities to help business operations run smoothly. Works well independently or with others as a team.
Office Administrator 09/1984 - 08/1985
Hopwood and Globe Malden, MA
Wrote sales contracts for orders obtained and submitted orders for processing.
Prioritized tasks and projects to meet tight deadlines.
Recorded accurate and efficient records in the customer database.
Manager 09/1985 – 11/1986
McDonalds Corp. Lynn, MA
Promptly and empathetically handled guest concerns and complaints.
Demonstrated integrity and honesty while interacting with guests, team members and managers.
Maintained high standards of customer service during high-volume, fast-paced operations.
Cross-trained and coordinated scheduling with team members to ensure seamless service.
Verified that prepared food met all standards for quality and quantity.
Handled currency and credit transactions quickly and accurately.
Followed food safety procedures according to company policies and health and sanitation regulations.
Strictly followed all cash, security, inventory and labor policies and procedures.
Supervisor 03/1990 – 07/1992
Wonderland Greyhound Park Revere, MA
Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Maintained a safe working and guest environment to reduce the risk of injury and accidents.
Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
Manager 07/1992 – 10/1997
McDonalds Corp. Lynn, MA
Carefully interviewed, selected, trained and supervised staff.
Correctly calculated inventory and ordered appropriate supplies.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Skillfully interacted with external vendors to obtain the best quality in pricing and product.
Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Teller 10/1997 – 12/1999
Broadway National Bank Revere, MA
Executed customer transactions, including deposits, withdrawals, money orders and checks.
Coordinated daily cash reconciliation at a high-volume location.
Maintained friendly and professional customer interactions.
Lunch Server 01/2000 – 06/2002
Revere School System Revere, MA
Verified proper portion sizes and consistently attained high food quality standards.
Led shifts while personally preparing food items and executing requests based on required specifications.
Regularly interacted with guests to obtain feedback on product quality and service levels.
Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.
Manager 09/2003 – 07/2009
Hy-Sil Party Outlet Revere, MA
Promoted from Team Leader to Assistant Manager within 6 months.
Managed staff of 30 sales associates.
Assigned employees to specific duties to best meet the needs of the store.
Reordered inventory when it dropped below predetermined levels.
Instructed staff on appropriately handling difficult and complicated sales.
Hired, trained and evaluated personnel in sales and marketing.
Planned budgets and authorized payments and merchandise returns.
Increased profits through effective sales training and troubleshooting profit loss areas.
Trained and developed new associates on POS system and key sales tactics.
Implemented a new ordering process and identified poor work habits to improve process effectiveness.
Increased sales volume by 50 % in less than 1 year.
Generated repeat business through exceptional customer service.
Conducted store inventories once per quarter.
Concierge/Back Office/Ops 09/2009 – 03/2015
Walt Disney World Lake Buena Vista, FL
Greeted, registered and assigned rooms to guests of hotels or motels.
Answered department telephone calls within 2 rings, using correct salutations and telephone etiquette.
Made and confirmed reservations.
Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
Verified customers credit and established how the customer would pay for the accommodation.
Computed bills, collected payments and made change for guests.
Reviewed account information and charges with guests during check-out.
Resolved service-related problems in a timely manner.
Maintained friendly and professional client interactions at all times.
ICE! Box Office Supervisor 10/16 – 1/17
Gaylord Palms Resort & Convention Center Kissimmee, FL.
Assisted STARS (employees) with needs involving guests purchasing of tickets to the event and all its subsidiaries.
Any and all cash handling with STARS and myself, making sure each of us balanced our banks at the end of the day.
Assisting guests both personally and by way of the telephone.
Decided on STARS placement for work that day and their breaks.
Assisted guests with any promotions, discounts, or refunds if the situation deemed necessary.
Assisted the Front Desk/Concierge with any questions, date changes of tickets, etc.
Made sure any wait time in line to purchase tickets were kept at a minimum by talking to the guests and helping to answer questions, directing them to where they needed or wanted to be, printing their tickets, etc.
Assistant Manager Dollar General 10/17 - 2019
Store Manager Dollar General 1/19- present
Responsible for store in its entirety. Staff, vendors, payroll, paperwork, resets, customer service, freight, etc.
●Professional phone etiquette
●Excellent communication skills
●Accurate and detailed
●Works well under pressure
●Consistently meet goals
Pope John XXIII High School
1984 High School Diploma