Engineer Support

Khadar S.M

SYSTEM ADMINISTRATOR

Chennai /TN/ India +919********* ********@*****.***

Professional Summary

Dedicated and committed Technical Support with more than 14 years of experience working in corporate information technology. Provisioned customer server hardware and configured hardware RAID solutions and installed and Windows Server OS. Provisioned VMware ESX hosts and VMs and associated SAN&NAS storage. Configured and verified network functionality for systems in the Data Center. Applied security updates as required.

Career Summary

· Working as an IT Support Engineer at OSI InfoTech LLC, Dubai from FEB 2014 to June 2020.

· 3 Years Work experience as a Customer Support Engineer at SECURETECH LLC, Abu Dhabi (UAE).

· 1+Years work experience in Advanced Micronic Devices Limited (AMDL) – Bangalore as a DELL Support Engineer. Client: Cognizant Technology Solutions LTD, Chennai.

· 4+ Years Worked as a Customer Support Engineer at PCS Technology (Patni Computer System), Chennai. Client: 3i Infotech - IT Solutions and Services, Chennai. Experience

OSI INFOTECH LLC DUBAI-UAE FEB 2014 – JUNE 2020

[Managing and supporting of the IT infrastructure and Datacenter Operations on premise including hardware, software, desktop and shared infrastructure, voice & data networks (LAN/WAN), servers, mobile and fixed telephony. Upgrade Maintenance new and existing based upon client needs]

· Working knowledge of a wide range of datacenter technologies including: Local (LAN) and wide-area networks (WAN); NAS and/or SAN storage technologies. Installation, Configuration and deployment of new servers & Storages like HPE, DELL & Lenovo. Strong familiarity with server hardware, including configuration, break/fix, automated deployment, performance monitoring. Support 24/7 production infrastructure and participate in a recurring on-call rotation.

· Experience performing systems administration tasks using Windows Server 2012,2016 & 2019

· Experience in virtualization such as Hyper-V or VMware 6 & 7, which includes: clustering, VM migration, P2V/V2V, and add/modify/remove tasks.

· Experience in backup and recovery of Physical serves & virtual machines. Backup software configuration and administration of Veritas, Veeam Backup & Replication. Acronis & Arcserve.

· Implementation of new client environment solutions by maintaining capacity, installation of new hardware and provisioning of applications. Performs regular monitoring and maintenance of data center Windows servers, VMware infrastructure, Hyper-V infrastructure, and hosted VMs.

· Migration of SMB customers to Microsoft Office O365. Knowledge of DNS, Message Trace Tools, MX and SPF Records, Block Lists, SPAM, Email Filtering and Virus Protection.

· IT Infrastructure Monitoring tools -installation & Configuring Manage Engine products. CUSTOMER SUPPORT ENGINEER SECURETECH LLC, ABU DHABI (UAE) MAY 2010 –MAY 2013

[Support new and existing customers Implementation, Upgrade, and Migration. AMC Maintaining and supporting Data Center private and public sector]

· Installation, Configuration and Maintenance of Infrastructure servers like Windows, VMware ESXi and Hyper-V virtualization platforms.

· Enabling email notification of system alerts to all servers & Responding server Alerts CPU Utilization & reboot issues on servers.

· Work experience on Remote Management (ILO, IMM, iDRAC).

· Supporting Data Centre operations including Servers (over 2000+), Chassis, Blade Servers, EMC storage and Tape Libraries.

· Monitoring system performance and troubleshooting issues.

· Patching windows servers. Upgrade drivers, bios and firmware through RFC’s (Request for change).

· Upgrading the Antivirus package and latest definition files when required. RESIDENT ENGINEER AMDL BANGALORE (INDIA) MAY 2009 –MAY 2010

[DELL SUPPORT- CLIENT: COGNIZANT TECHNOLOGY SOLUTIONS LTD, CHENNAI]

[Installing new and existing DELL Servers & Storage supporting cognizant datacenters reporting direct DELL technical support team]

· Provides Technical support on Dell supplied products to all cognizant data centers in Chennai.

· IT Systems is responsible for analyzing, configuring, maintaining and supporting on all IT systems & technologies. Performs regular monitoring and maintenance of data center servers.

· Installation, configuration and troubleshooting on common enterprise software such as Win2k advanced server, Win2k3, Win2K8, backup software.

· Troubleshoot technical issues with servers (hardware and software) in order to resolve customer issues. Working knowledge of DELL Open Manage/IT Assistant/DRAC.

· Excellent knowledge of server hardware (including SCSI, RAID and I/O topology)

· Performing troubleshooting, diagnosing, installing, upgrading, configuring, and replacement of faulty system hardware components Racking and unracking of servers, organization of racked server equipment, decommission/installation of servers.

CUSTOMER SUPPORT ENGINEER PCS TECHNOLOGY CHENNAI MAR 2005 –NOV 2009 CLIENT: [3I INFOTECH - IT SOLUTIONS AND SERVICES, CHENNAI]

· Installing, configuring and deploying new Servers, PCs, Printer, Scanners & laptops. Maintain networks, both hardware and software. Hardware repair - laptop/desktop/scanners/printers, peripherals, repair/service including all HP, Cannon and Xerox printers/scanners.

· Assisted users with Outlook issues, network connectivity issues, new software installs, virus removal, rebuilding computers for new users.

· Performed all levels of hardware and software systems support for 1500 computers and 400 printers.

· Performed troubleshooting for network connectivity issues, setting up email profiles.

· Support of all MS suite issues including Outlook connectivity, troubleshoot .PST and Archive files

· Responsible for configuring laptops and desktops, the managing of tickets using different ticketing systems.

Education

B.Sc. Information Technology from Annamalai University Chennai. Diploma in computer Technology [3 years full-time] (Department of Technical Board Education Tamilnadu) Chennai

Certification

· Microsoft Certified IT Professional (MCITP).

· VMware Certified Professional 6 - Data Center Virtualization (VCP6-DCV).

· Information Storage Associate Version 2 (EMCISA).

· Dell Enterprise Service Force (ESF) Level 1.

· FCNSP.v5 Fortinet Certified Network Security Professional. Personal Details

Father’s Name : K. SHEIKMASTHAN

Date of Birth : 04-05-1981

Marital status / Gender : Married / Male

Languages : English, Tamil, Malayalam, Hindi & Urdu. Communication Address : KK. Nagar Near Pondicherry Guest House. Chennai – Tamil Nadu

Declaration

I hereby declare that all the above stated information is correct to the best of my knowledge and belief.

[Khadar Mohideen S.M]

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