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John Victor Wolfe
John Victor Wolfe
Work Experience
Assistant Sales Associate at General Wholesale Beer Company June 2020-Present
• Provided support to 3 Sales Representatives, 2 District Managers, and 25 accounts
• Assisted in the proper rotation of all beer products
• Prepared, constructed and maintained product displays
• Provided excellent customer service to 25 accounts General Manager at Athens-South LLC January 2018-Present
• Successfully turned a zero-profit business into one of the owners’ most profitable investments in their 25+ restaurant portfolio; currently managing over $20,000 daily in sales and profited $160,000 in year 1
• Hired, trained, and managed 80+ employees
• Trouble shooting common problems with Hot Sauce POS System
• Installed Windows 2009 Server and 12 POS workstations, and provided hardware and software updates regularly
• Setup SOHO network for 2 of the offices for Athens-South LLC
• Upgraded 3 work stations from windows 7 to windows 10 100 Proof General Manager January 2016-September 2017
• Managed 45 employees daily; created a new hire training program that educated employees on crisis management, creating successful customer relationships, and cost saving methods Skills
• Operating systems: Windows 7 & 10, Linux Ubuntu, Mac OS
• POS Systems: Hot Sauce, Focus, and ONEPOS
• Networking: Soho Routers
• 8 years of customer service experience
• Hardware Installations: Ram, HHD, SSD, Power Supplies, Screen Replacements
• Software Updates
• Creating and Managing user accounts
• Remote Desktop Protocol
• Virtualbox/Virtualization
• Printer Troubleshooting
Education and Certificates
Google IT Support Professional Certificate October 2020 Eight-month IT support program, developed by Google, that covers troubleshooting, customer service, networking, operating systems, system administration, and security, and includes hands-on labs Comptia A+ Certification February 2021
The University of Georgia August 2013 – August 2018 Terry College of Business, 90 hours completed towards a BBA in Accounting