Kevin Xiong

IT Consultant

Accountable for effective provisioning, installation/ configuration, operation, and maintenance of systems hardware and related infrastructure. Substructure automation software to create repeatable instruction templates and processes to reduce human interaction with IT systems. Motivated and energetic individual who takes inventiveness, appreciates finding solutions to a varying number of challenges, is detail-oriented, and qualities focused. Personal Info

Skills

• Microsoft Office Suite 2013/16 and

0365 Admin Portal accounts and

Licenses Management - 6 years

• Configure Routers/Access Point - 9

years

• Configure/ Troubleshoot Printers -9

years

• Remote Support- 10 years

• Phone Support and Console

Management - 5 years

• PowerShell, WMIC, Terminal, and

Apple Scripts - 4 years

• Microsoft Windows 7/10

Pro/Enterprise - 12 years

• Apple OS X : 10.11 - 10.14.3 -8 years

• Windows Server/ R2 2008/2012/2016

- 6 years

• Software Deployments - 6 years

• VMware Infrastructure - 4 years

• Manage Directory Services - 7 years

• Security Endpoint Console Mac/ PC -

13 years

• MAC and PC Automations - 5 years

• Amazon Web Services IaaS (AWS) -

2 years

• Azure Active Directory IaaS (Azure

AD) - 3 years

• MDM (Mobile) Management - 2 years

Experience

2020-09 -

2021-01

Windows 10 Migration Field Service Engineer

Estee Lauder Companies/ Aveda

• Image 25 Dells Laptops and Desktops a day.

• SCCM, Active Directory Admin, SCADI admin & SNOW

• Create Powershell scripts to automate software install, Bios Update, $Env inventory, Local Profile, random passwords, etc.

• FedEx: create Fedex labels for users from Blaine MN to Melville New York.

• Field Service support: support users with tickets from SNOW and resolved them.

2019-08 -

2020-06

IT Consultant

Crossfuze

• Provide IT expert L3 to L1 support and training to clients or end-users as required

• Weekly IT meeting planning, troubleshooting, and oversee projects (e.g. upgrades, hardware/software installations) to help teams or other IT departments completing clients or end-users computer issues or projects meeting deadline.

• Azure AD Implementation and Management

• Provide hands on to client sites performing projects or tasks meeting client's deadline

• O365 Implementation and Management

• Provide System Center Products (SCCM) package and deploy applications, operating systems and software update as well as manage inventory assets

• Exchange Server Services

• Active Directory Services

• Scripting / Powershell

• Maintain a knowledge base, documentation and administration procedures

• Administrating Veritas email archives from search to export, also resolving archives by rebuilding or re-synchronizing.

• Migrationwiz by transferring clients mailbox, documents, and Office 365 tenants.

2019-01 -

2019-08

IT Administrator

EXB Solutions

• Microsoft O365: In-depth Administration 100 + Users, MFA, Security, License management, and Mail flow issues

• Cloud Operations: Azure, Azure AD Working with Azure AD for SSO, MFA,

(single Sign on), Azure Resources access for various tools.

• General Networking and Telecommunication

• Maintain a knowledge base, documentation and administration procedures

• Lifting and moving computer equipment as and when needed

• Research on new technology

• Design, deploy, troubleshoot and manage Microsoft Azure, AD infrastructure, unified messaging with O365 or on-prem Exchange and security solutions for our enterprise customers.

• Process Automation

• Root cause analysis and remediation

• Interact with other teams to assist in troubleshooting

• Weekly meeting about Goals, Projects, and Plans.

• Cisco and Polycom Phone configuration.

• Manage ticket system.

2018-05 -

2019-08

Desktop Support Admin

Matthew International/ Schawk

Identifies, diagnoses, and resolves problems for 500+ local/ nationwide end users of the business Mac/PC computer software and hardware, network, the Internet and new computer technology in an office and retail environment; communicate solutions to 500+ local/ nationwide end-users. Provides one-on-one end-user problem resolution over the phone IT approved Mac/PC and enterprise software.

Delivers, tags, set up, and assists in the configuration of end-user Mac/PC desktop hardware, software, and peripherals by the end of the due date or tracking.

Install new/rebuild existing local Mac\Windows servers and configure hardware, peripherals, services, setting directories, policies and procedures, storage, etc. in accordance with standards and project/operational requirements.

Design and deploy local Mac/ Windows Server infrastructure, physical and virtual, to support the business.

Performing routine monitoring, audits of systems and software for 500+ Mac/PC workstations.

Applying Mac\Windows operating systems updates, patches, and configuration changes 500+ local/ nationwide machines. Working knowledge of Office 2016 (PC/MAC) as well as Office365 Admin Portal as well as Administrate 500+ local/ nationwide users. Support 500+ local/ nationwide end users with Adobe CS6, CC 14-18 with numerous responsivities for specifying graphics for assorted projects within the division. Interprets Adobe information and perceptions into high-impact photographic pieces and computer-generated illustrations, including but not limited to print and digital versions of end users plan thoughts, insignias, zoning regulations, brochures, posters, graphic clarifications of statistical data, a variety of security provisions, web graphics, etc. Remains up-to-date of latest graphic design concepts and techniques.

Installs, configures and administer local network and system components including, but not limited to Mac OS El Caption 10.11.3 - High Sierra 10.13.6, Windows 7-10, Windows Embedded (IoT), Cisco Switches, Cisco ASA and FTD firewalls, commercial intrusion detection systems, Windows servers

(2008, 2012, 2016), etc.

2012-05 -

2017-12

Technical Analyst

Emergency Physicians, PA/ Urgencyroom

Manage Woodbury (Urgency Room), Eagan (Urgency Room), Vadnais Height (Urgency Room) and Minnetonka (Emergency Physicians Professional Association) sites to support 500+ clients with 500+ HP SFF workstations and 30+ HP/ Kyocera printer issues.

Security Badges: Make badges for new 20+ employees with certain security templates a week to have access to the building and deactivate badges for the following term employees as well as manage door to open certain time off hours.

VMware Infrastructure Management: Manage newly and term Citrix VM 500+ users through VMware vSphere 6.7.

Manage Directory Services: Manage Users, Groups, Computers, Domains, and Organizational Units though AD Manager that is sync through AD, Azure and O365 as well as create templates.

Acronis Deployment and Management: Create and deploy images of Windows 7 Enterprise 64-bit/ Windows 10 Enterprise 64-bit as well as create a backup failsafe incase workstation need refresh. Manage the Acronis server for Network Deployment as well as QOS.

Kyocera and Hewlett Packard (HP) printer’s Management: Manage toners, drums, Fuser kits, Transfer kits, and roller kits supplies for all sites as well as troubleshooting.

Office Exchange Admin Portal (O365): Users are already generated in Active Directory as Exchange is synced with it, just manage 500+ licenses, mobiles access, distribution lists, contacts, SharePoint access and manage email traffic.

Media Support: Troubleshooting technical matters related to all workflows; transcoding, editing, delivery and presentation. Knowledge with digital media file types - Quicktime, MXF, MPEG, Mp4 etc. Digital media workflows - Transcoding and digital file delivery.

Checkpoint Endpoint Security Management: Manage 500+ HP workstations through Checkpoint console with different security preferences template and automations.

2011-12 -

2012-04

Staging Configuring Technicians

CommWorks

Configure international 500+ workstations that make production faster, clean and organize products that came in from shipping and receiving on the warehouse rack.

PXE Image Deployment with Symantec Ghost to 500+ HP 6000+ workstations, fix defective PCs, use Microsoft Great Plains to record products that are coming in or out, and make adjustments around the warehouse.

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