Laptop Team Lead

Eddie A. Valdez

*** ********* *** ***** ********* 8

Saint Paul, MN 55116

763-***-**** ************@*****.***

EDUCATION

University of Minnesota – Twin Cities Minneapolis, MN

Bachelor of Arts, Computer Science August 2018

WORK EXPERIENCE

Trafera (Formerly known as Trinity3 Technology) Saint Paul, MN

Laptop Team Lead July 2020 – Present

Direct the Laptop Team’s workflow to process and configure laptops and other mobile devices for customer orders.

Meet deadlines of orders set by the production supervisor and maintain quality standards of product.

Provide job training to new hires and assist team members with repairing or configuring devices.

Interview potential candidates for open positions and give recommendations of hiring to Senior Director of Repair.

Continuously stay up to date on the needs of the business to update standard operating procedures.

Laptop Technician March 2019 – July 2020

Contribute to weekly goals set by the Team Lead by completing customer orders with high attention to detail.

Diagnose, troubleshoot and repair failing hardware.

Create instructions and delegate repairs to team members to complete customer orders with higher efficiency and better flow.

Be The Match: The National Bone Marrow Donor Program Minneapolis, MN

Service Desk Analyst September 2018 – November 2018

Always prepared to provide technical support for internal and external users via phone calls, emails and walk-up clients.

High sense of urgency to resolve technical problems while focusing on customer satisfaction.

Collaboratively completed technical request tasks with team members.

Write up new or update knowledge base articles.

University of Minnesota Academic Health Center Minneapolis, MN

A/V Technician January 2015 – February 2016

Alert and diligent to providing immediate technical support for iTV class sessions.

Maintain computer lab with software updates and hardware checks.

Knowledgeable with audio and video equipment.

SKILLS

Ability to create, modify or delete user accounts in Active Directory.

Experience with managing and creating Users and Distribution Groups in Exchange 2013.

Able to create and complete tickets or escalate them to appropriate team.

Excellent verbal and written communication.

Familiar with a wide variety of devices including Macs, iPads, PCs and Chromebooks.

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