Pharmacy Manager
Resume:
Lisar Chow
New York, NY 10128
********@*****.***
Objective
Licensed Pharmacist with 20 + years of experiences providing excellent pharmaceutical services in high-volume pharmacy, serving 250-350 patients per day, with the ability to adapt to ever-changing roles in today’s healthcare industry. Committed to help patients improve adherence with a PDC of 95%, essential to better disease management. Good customer service skills lead to New York City patients retention rate of 90% post COVID. Initiating the resolution of insurance related issues in a timely matter to avoid delays in patients receiving their medications. Licensed in New York and Massachusetts. I am seeking an opportunity to utilize my skills to help patients in a specialty pharmacy settings. SKILLS
Collaborative problem solving. Relationship building. Patient counselling. Medication Therapy Management. Inventory management. Organization and planning skills. Pharmacology knowledge. Ability to listen with empathy. Time-efficient. Strong decision-making skills. Work History
Staff Pharmacist, 09/2017 to Current Duane Reade – New York, NY
• Perform drug utilization review to address therapy duplication, interactions and dosing considerations
• Resolve third party exceptions
• Recommend alternate covered drugs options to Prescribers
• Counsel on new medication use to improve Adherence
• Promote disease prevention through Immunization services
• Provide Medication Therapy Management
• Manage Inventory
Pharmacy Manager, 07/2011 to 01/2016 Duane Reade – New York, NY
• Helped build prescription volume in the new location from 0 to about 500 counts within 8 months from opening
• Participated in Community Services to promote pharmacy services we provide
• Analyzed key performance metrics and Profit/Loss statements to identify areas for improvements in prescriptions sales within allowable budgets
• Implemented new company initiatives successfully
• Selected, trained and developed pharmacy technicians for the district
• Increased patient satisfactions survey by 15%
• Conducted patient follow-up for new prescriptions and addressed barriers to compliance
• Provided Medicare D information and performed plan comparisons for increasing patient retention rate for the company.
• Educated patients on disease prevention through immunizations Pharmacy Manager, 07/2000 to 07/2011 CVS Health – New York, NY
• Supported the staff to accurately fill and dispense more than 3000 prescriptions weekly
• Effectively resolved insurances rejections and other billing issues
• Counseled patients with clinical and OTCs questions throughout the day
• Provided Immunizations to promote disease prevention
• Managed inventory to meet prescriptions sales and stayed on budget with hours of help
• Trained newly hired District Managers on Pharmacy workflow and company policies
• Supervised Pharmacy Interns
Pharmacy Manager, 03/1998 to 03/2000 Brooks Pharmacy – Concord, MA Staff Pharmacist, 08/1994 to 03/1998 Great Barrington, MA
• Collaborated with nursing home to provide medications in “pillpak” form
• Compounded non-sterile medications to nursing home patients
• Provided Lactation services
Student Research Assistant, Jan 1991- Apr 1994 Pharmaceutical Chemistry Dept. University of Kansas
• Assisted in research funded by grants from Glaxo to synthesized compounds use in Transdermal delivery system
Education
• University of Kansas College of Pharmacy BS in Pharmacy, May 1994
Contact this candidate