Sales Customer

Houston, Texas ***** COREY MCKNIGHT 409-***-****

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EMPLOYMENT HISTORY

• Assuring customers are adequately serviced in a timely fashion.

• Food and general fruit preparation

• Knowledge of cash register and general math skills

• Hospitality and displaying a “customer is always right” mindset 02/2016 - 07/2016 Team Member Smoothie King

• Manage large amounts of incoming calls

• Generate sales leads

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/customer service team sales targets and call handling quotas

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies Take the extra mile to engage customers

09/2016 - 01/2017 CSR/Telemarketing Statewide Appeal

• Hospitality with guests and occupants in the homes

• General labor and janitorial work

• Washing and pressing laundry

• Punctuality and knowledge of security systems

04/2017 - 05/2018 L inen Worker/Housekeeping Nursing Center

• Manage large amounts of incoming calls

• Generate sales leads

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/customer service team sales targets and call handling quotas

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies Take the extra mile to engage customers

05/2014 - 07/2015 CSR/Sales Rep World CSR

• GENERAL LABOR

helping people move, Janitorial

• FOOD DELIVERY

hospitality, punctuality

• CSR WORK

hospitality, computer work, keeping quotas, making deadlines 08/2018 - 06/2019 Multiple Freelance

• Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name

• Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff

• Answer incoming calls to the restaurant and provide appropriate service

• Help dining room staff by setting and clearing tables; replenishing water; serving beverages

• Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies

• Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing 06/2019 - 01/2020 Host IHOP

• Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for ToGo orders

• Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders

• Helping unwell family member

• Social distancing

• Housekeeping

• General labor/tasks

02/2020 - Present . Unemployed/Homemaking

EDUCATION HISTORY

05/2015 Crockett High School, High School Diploma

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