Manager Customer Service

CYPRIANOS.PINHEIRO

PERSONAL DATA

Bornon *thFeb,*983

Maritalstatus Married

Telephonenumber 0091-7030469829 (M)

****-********** (M)

Passportnumber Z5785430

Nationality Indian

Languages English,Hindi,Marathi,French.

PROFILE

Dedicatedmanagerwithastrongworkethicandtheabilitytobuildlastingclientrelationships. Experiencedinoperationsmanagement,sales,budgetdevelopment,staffingandcostcontrol. Adeptatcommunicatingeffectivelywithcustomersandstaff. Abletomotivateemployeestoperformtotheirmaximumpotential. Exceptionalorganizationalandplanningskils;adaptable;enjoynewchalenges EMPLOYMENTHISTORY

BarManager-Cruise&MaritimeVoyagesLtd.,Essex,London May2014-July2020

Capitalizedonopportunitiestoadvanceoperationsandmixologyknowledge,enhancing customerservicewithrefinedandcurrentexpertise.

Managed60-70membersfrom barteam toprovideexceptionalserviceofbeveragestoover 800guestseverycruise

Implemented quality controlinitiatives while creating house-made cocktails,juice and preparationstoreducedowntimeandincreaserevenue.

Developeduniquedrinkandcocktailofferingsonmonthlybasisaspartofseasonalofferings.

Managedbarinventory,restockedsuppliesandplacedordersforspirits,beer,winesand mixers.

Maximizedcustomerservicebytrainingstaff,overseeingoperationsandresolvingissues.

Folowedalsafetyrequirementsforalcoholserviceandmaintainednetworkofavailableride CYPRIANOPINHEIRO

BarManager

Address H.No1159/B, Coleadongor,Raia,SalcetteGoa,

Goa430720

Phone 703*******

E-mail ****************@*****.***

Skype cyprirules

CYPRIANOS.PINHEIRO

servicesforinebriatedcustomers.

Strategicplanstoincreasebarrevenuethroughinnovativepromotionalconcepts,specialty drinksandcustomer-focusedevents.

Asst.BarManager-Cruise&MaritimeVoyages,Essex,London May2011-June2014

Responsiblefortrainingandsupervisionofover70barstaff. EnsuringCrewworkingwithincompanyrulesandopeninghours. Responsibleformaintainingalbars,loungesandpantriesandforefficientservicetoguests.

FolowedestablishedroutinesforrequisitioningofstoresandensuresthatCustoms requirementsarefulfiledduringsealingofstoreswhileinPort.

Implementedsystemsandprocedureswhichensureproperaccountingandstockcontroland effectsregularspotcheckstodeterminediscrepancies.

EnsuredimplementationinalBarandLoungeoperationsoflocalandinternationalregulations, aswelasorganization'spolicies,operationsmanuals,proceduresandinstructionsonal matterspertainingtohandlingofbeverages,sanitation,safetyandenvironmentalprotection. Bartender - GlobalCruiseLinesLtd.,Lykovriss-Greece May2010-April2011

ProvidingSpeedy,ProfessionalandCourteousservicetoalcustomers.

DemonstratinggoodSalesmanship.

DemonstratinggoodleadershipandhandsonManagement.

Stocktakingandrequisition.

CheckBarstocksarrivingandreporttosupervisorformissingitems.

Ensuringgoodhygienepractices.

ResponsibleforCleaningandMaintainingbarsbyrespectingsanitationrulesandfolowing U.S.P.Hstandards.

GoodPersonalRelationshipwithGuestsandStaff.

Bartender - LouisCruiseLines,Piraeus-Greece

April2006-May2010

Barkeeper - StarCruises,PortKlan,Malaysia

June2005-March2006

ProvidingSpeedy,ProfessionalandCourteousservicetoalcustomers.

DemonstratinggoodSalesmanship.

DemonstratinggoodleadershipandhandsonManagement.

Stocktakingandrequisition.

CheckBarstocksarrivingandreporttosupervisorformissingitems.

Ensuringgoodhygienepractices.

CYPRIANOS.PINHEIRO

ResponsibleforCleaningandMaintainingbarsbyrespectingsanitationrulesandfolowing U.S.P.Hstandards.

GoodPersonalRelationshipwithGuestsandStaff.

ACADEMICDETAILS

PassedH.S.CfromDelhiUniversity.

PassedS.S.CfromSt.Xavier’sHighSchool(fort)

EDUCATION

AdvancedDiplomainInternationalAirlines,TravelManagement&Tourism from TradeWings InstituteofManagement.

CompletedSTCW2010Courses.

CompletedPestControlManagementCourse(Level1,2&3)fromNutrastat-BrightonUK.

CompletedFoodSafetyManagementCourse(Level1,2&3)fromHighfield-UK. TECHNICAL KNOWLEDGE ComputerApplication

WelversedwiththeoperatingsystemslikeWindows–95toWindows10,MicrosoftOffice,Fidelio, CruiseManager.

PROFESSIONALSKILLS&STRENGTHS

Confidentandarticulatewhencommunicatingwithcustomers. Strongcustomer-facingskils.

BarandRestaurantManagement.

Adeepunderstandingoffoodhygieneandhealthandsafetyissues. Knowledgeoffood,drinkandretaildevelopment/implementation. Havingadetailedknowledge&understandingofcocktails,winesandchampagnes. Logicalwithbuiltinresultorientedapproach.

CAREERGOALS

TocontinuouslystrivetoincreasemyknowledgeinthefieldthatIaminandmyjobasawhole. Tobeexposedtothewaysofmanagementthinkingsoastomouldmyselfintobeingatoplevel decisionmakerforthefuture.

HOBBIES

PlayingFootbalandBasketbal,Making&CreatingCocktails,Learningandupdatingmyknowledge moreontheNewWorldCocktailsandSpirits,ListeningtoMusicandTraveling.

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