Customer Executive

Location:

Posted:

March 20, 2021

SHAFEEQUR RAHMAN

******.******@*****.***

#* *, ****. **** ****** Street,

Muthialpet, Puducherry-605003 India

Education: Pondicherry University,

Bachelor of Computer Application, May 2015

Major: Database, Networking, Data Structure and Core Programming Languages.

Experience:

July 2018 - Present

Infosys BPM Limited

Senior Process Executive

Chennai, India

• Responsible for Creation and updating the Customer masters in SAP R3.

• Creation, deletion and blocking of transportation lanes in APO systems

• Chosen as an example for other associates (Product and Vendor) in trainings.

• Preparation of weekly and monthly reports to identify and improve the distribution and logistics efficiency.

• Ensure to maintain entire master data updating and available in SAP APO without any errors.

• Executing the Mass loads creation and changes through Winshuttle Transaction and Studio Version 12.1.

• Effective followup with the Support team to ensure customer availability in APO.

• Performing Internal Calibration for any one of the subprocess on Weekly basis to

• check whether the process in executed as per checklist.

• Ensuring database is update on a regular basis.

Key Achievement: Received Customer Appreciation bonus in two times. Nov 2016- June 2018

Datamatics Global Service Limited Puducherry, India Process Executive

• Organized customer information and account data for business planning and customer service purposes.

• Created excel spreadsheets to track customer data and perform intense reconciliation process.

• Received 97% positive customer survey results.

• Speed on calls was 10% above team average.

Skills:

Computer Skills:

Customer Service Expertise in level of Advanced.

Continuous Improvement in fundamental awareness

Software, Operating systems, Programming.

Proficient in Microsoft Excel, Word and Access

Extensive experience in building Microsoft Excel Financial Spreadsheets Skilled in designing PowerPoint presentations.