Customer Executive

Curriculum Vitae

*\* tppline,melaputhur,usilampatti,

Madurai TN-625532Contact:- 807-***-****

Email –kishorkumarsaravana@gmailcom

KISHOR KUMAR S

Objective

To work on challenging tasks in growth oriented company, where I will get the opportunity to home my skills, as well as provide value addition.

Professional Digest

04 years and 10 months of experience in the areas of Passenger Handling, Flight Delay Handling.

Proficiency in relating to people at any level of business and hierarchy for ensuring smooth task execution.

An exemplary communicator with strong people management, coordination.

Experience of working in cross-cultural and multi-lingual environments across industry verticals.

Areas of Strength

Strong Leadership Skills Airport Counter Handling

Passenger Online/Counter Check in General Administration

Team Management Influencing & Negotiation

Relationship Management Strategic Planning

AI SATS Airport Services Pvt Ltd, Bangalore, India Jan 2016 – Dec 2017

Customer Services Officer

AI SATS Airport Services Pvt Ltd, Bangalore, India

Customer Services Agent Jan 2017 – Aug 2017

AI SATS Airport Services Pvt Ltd, Bangalore

Senior CSA- Customer Services Aug 2017 –Jan 2019

Indigo Airlines, Bangalore

Executive- Customer Services March 2019-Aug2020

Responsibilities

Supervisor for Etihad Airways -Supervising and managing end to end flight handling activities. Ensuring Airlines KPIs’ and SOPs’ are adhered.

Ensuring staffs follow company policies and standards.

Ensuring staffs follow aviation security and safety rules.

Mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.

Analyze statistics and compile accurate reports.

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Training Successfully Undergone

Computerized check-in training conducted by Air India

Computerized supervisory training conducted by Etihad

Certification by Department of British High Commission issued for passenger document verification

Sabre system training by Etihad Airlines

Advance sabre training undergone

Experience in handling of baggage services, certified WTW(World Tracer Web)

Certification by Navitaire (Sky speed) on Reservation.

Interpersonal Skills

Commitment - Ownership and complete dependability

Functional Knowledge – updating and application of the product and the process involved

Leadership – Efficient enough to motivate teams to achieve goals on a continual basis

Executive Skills – Develop and implement action steps to achieve performance objective in timely manner

Result Orientation - Deliver targets as per organizational standard and values

Teamwork - Contribute fully towards the goals while supporting the team members

Educational Qualification

B.Sc. – (Tourism and Hospitality Management)

College : Madurai Kamarajar University.

University : Madurai University.

Additional : Customer Service basics.

Technical Skills

Operating System : Windows 95/98/XP/Linux

Systems :Sabre,WTW,Navitaire(Sky Speed)

Basic Computers : Ms Office, Excel.

Personal Profile

Date of Birth : 30th Aug 1994

Nationality : Indian

Marital Status : Single

Passport Number : M8017352

Languages Known : English, Kannada, and Malayalam

Telugu & Tamil

Interests : Traveling, Bikes

Reference : Available upon request

Declaration

The above-mentioned details are true to best of my knowledge and belief.

Hope you consider me and give me an opportunity to serve your esteemed

Organization.

Place: Bangalore

Date: (Kishorkumar.S)

Contact this candidate