Manager Industrial Training

AKASH GOWDA

Mumbai – ******

Mobile – 838-***-****

Email – *********@*****.***

To explore myself in field of hospitality in your esteemed organization and to fulfill the guest satisfaction

WORK EXPERIENCE

Captain (Butlers)

ITC MARATHA MUMBAI

20/02/2020 – Till Present

Achievements/Tasks

Handling the team of 11, Keeping up the workstation clean

Taking the orders from the guest

Solving the problems and complains, Situation handling

Checking for the amenities and being a butler if lesser staff

Taking briefing and brainstorming the staff motivating them

Closing the POS and system

Team Leader (In Room Dining)

SOFITEL MUMBAI BKC

16/03/2019-19/02/2020

Achievements/Tasks

Guiding the team, motivating the team to get reviews and satisfy the guest

Giving ideas for the cousu main; strategizing to target VOG and Trip advisor

Handling the area; punching the orders of the HOD’s

Indenting the food store as well as general stores

Making the roaster

Closing the all day system

Ambassador (In Room Dining)

SOFITEL MUMBAI BKC

09/10/2017-15/03/2019

Achievements/Tasks

Setting up the orders; Taking the orders to the guest

Speaking with the guest, making them feel homely

Getting names on trip advisor and VOG

Doing clearance as well as floor round

NAME OF THE INSTITUTE

Rizvi College of hospitality studies and tourism development

EDUCATIONAL QUALIFICATIONS

Graduation/ Hotel Management

Completed Bachelor of Science in hospitality studies from Mumbai University with A Grade

2014-2017

HSC – COMMERCE

With Distinction

2013-2014

SSC

2011-2012

TRAINING/INTERNSHIP

Successfully completed industrial training from Sofitel Mumbai BKC. Worked mainly in food and beverage department for 2 months and rest other departments for 1 month.

ACHIEVEMENTS:

Got many tripadvisor and voice of guest reviews and good comments in feedback card

Cracked AELP programme within a year

Rewarded as best ambassador of the month in the month of august

PERSONAL DETAILS:

DATE OF BIRTH: 20TH DECEMBER 1995

HEIGHT AND WEIGHT: 5’8 inch 60kg

LANGUAGE PROFICIENCY: English, Hindi, Marathi and Kannada

HOBBIES: Playing cricket, watching movies and playing carrom board

REFERENCES :

Mr. Rajesh K.P.

Room Service Manager

Sofitel Mumbai BKC

Mob. No. 982*******

Mr. Elton Mandes

Pondicherry Manager(coffee shop)

Sofitel Mumbai BKC

Mob. No. 916-***-****

AkashGowda

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