IT Business Analyst

RICARDO L. FERNANDEZ JR.

#** **** **., ******** * Subdivision, Concepcion 1, Marikina City

March 29, 1992

091******** / ***************@*****.***

Portfolio: https://www.linkedin.com/in/richfernandezjr/ RECENT WORK EXPERIENCES

Philip Morris International

IT Business Analyst

Dec 2020 to present

Projects and Responsibilities

Support the design, build, and deployment of IT solutions and processes.

Engage with stakeholders to understand current and future business requirements and their impact on the IT landscape.

Support the IS Service delivery model, IT processes and portfolio of solutions

Provide IT advice and assistance to customers to enable them in executing their strategic plans through the application of relevant standards, practices, processes, and tools within assigned scope.

Support in the design, build, and deployment of IT solutions and processes and/or delivery of IT services by working closely with relevant functional teams.

Create and maintain systems/services documentations, training programs/materials, operating manuals within assigned scope.

Adhere to relevant policies, procedures, and standards in order to achieve quality and compliance of solution and services.

Project HIVE

Lead the project that would enable digital sales and inventory tracking, and mapping of accounts

Manage tasks and deliverables of different stakeholders to ensure timely and efficient execution throughout the testing phases

Implement agile ways of working to gather requirements, plan, execute, test, and maintain system functions as needed

Business Expansion Network Project

Lead the project that would enable customers to expand their business and territory coverage

Map out area penetration data and provide assistance in improving current business improvement needs in the trade

Provide real-time brand data analysis in the trade to work on improvements for complete portfolio selling

AB Heineken Philippines, Inc.

Sales Automation and Capability Specialist

Nov 2018-Dec 2020

Projects and Responsibilities

Sales Automation

Successfully deployed and currently manages the processes for the Global Sales Automation Solutions, tools, and data of the company

o Sales Execution Mobile (SEM)

o Distributor Data Exchange (DDE)

o National Trade Census

Tracks and manages data for various reports and backend support to the management team, sales, and other business functions o KPI and volume reporting

o PowerBI support

o CRM back-end configuration

Database (Master Data) Management and maintenance using Microsoft Dynamics 365

Capability Development

Currently heading Classroom, Online, and Field-Based trainings for the Sales Force, Area Managers, and Distributors nationwide; o Business Structure

o Ways of Working and Trade Ethics

o Maximizing KPI and understanding output factors

o Automation Tools usage

Create, improve, and execute strategies to optimize the day-in-a-life processes of the Sales Force and work closely on the field to ensure that Sales Execution is at par and compliant with global company standards.

Develops annual Sales Capability plans and strategies and follow through with on-time and outstanding execution

Sales Audit and Compliance

Management of the Sales Auditing Team and their output for tracking sales data accuracy and consistency including the following: o Product Availability

o Brand Visibility

o Price Compliance

Asset Status tracking on the field

Regular trade visits to check Sales Execution compliance based on company standards

Strategy Execution

Works closely with the Marketing and Trade Marketing Team for the execution and tracking of Marketing Strategies through the Sales Automation Tools

Monitors and analyze the performance of monthly activations in the market via the output data of the Sales Force

Monitors Market Surveys to check in on the current trade climate Truelogic Online Solutions

Senior Web Developer

Jul 2017 - Oct 2018

Assignments and Responsibilities

Headed the Web Development team to support clients both nationwide and abroad

Introduced new ways of working to optimize team productivity

Conducted training programs for new hires and interns for web development

Web Development Systems include Wordpress, Joomla, Drupal, and in-house systems

Auditing websites for SEO compatibility, speed optimization, and Cross-browser and Cross-Platform Compatibility

Specialized in E-commerce and Lead-Generation focused websites

System Administration including Hosting & Domain management, FTP, cPanel, PhpMyAdmin, SQL, and Managing DNS and MX records for clients’ company email setup

Analyze web reports and delivery with Google Analytics OTHER WORK EXPERIENCES

Accenture

Intern (Software Engineer, OJT)

VB.NET, SQL

2012

Asiagate Networks, Inc.

Web and Software Developer

HTML, CSS, JS, Wordpress, Drupal

2013-2014

South Eastern Data Center, Inc.

Web Developer

HTML, CSS, JS, PHP, Wordpress, Drupal, Joomla

2014 – 2016

GBSS / Loan Market

Web Developer and Marketing Administrator

HTML, CSS, Wordpress, Newsletter Development / Deployment, Database Reports

2017

EDUCATION

Tertiary University of Santo Tomas (2008-2014)

B.S. Computer Science

Secondary Our Lady of Perpetual Succor College (2004-2008) General Ordoňez St., Concepcion Dos, Marikina City Elementary Our Lady of Perpetual Succor College (1998-2004) General Ordoňez St., Concepcion Dos, Marikina City TECHNICAL SKILLS

Programming and Scripting Languages

C/C++, Java, VB.NET, HTML5, PHP, Jquery, CSS, SQL

Development Support Programs and Services

Tortoise SVN, SourceTree, BitBucket, FTP, cPanel, PhpMyAdmin, BootStrap Miscellaneous Programs and Services

PowerBI

Wordpress, Drupal, Joomla

Adobe Suite including Photoshop, Illustrator, Dreamweaver, Fireworks, After Effects Microsoft Office Applications including Word, Excel, Powerpoint, Access

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