Operation Management

Steven N. Zuckerman

Phone: 609-***-**** Email: **************@*****.***

Sales / Marketing / Operations / Management

Tenured, dedicated, and motivated executive with a strong background in operational management, new business development, strategic planning, team building, and organizational leadership. Possess decades of successful experience coordinating complex projects, enhancing and streamlining internal processes, training and motivating interdisciplinary staff members, and providing financial oversight for multiple properties and facilities (budgets in excess of $25M). Able to build and maintain productive and profitable relationships with a wide range of clients and key business partners. Direct accountability for the operations of multiple brands including IHG, Hilton, Marriot, Clarion, Wyndham, Conference Centers and independent .Consistently recognized for outstanding contributions to the bottom line and solid reputation for achieving growth and revenue objectives. Commended for efficiency, priority management, communication, and presentation skills. Computer savvy and familiar with many modern systems, software applications, and technologies. (Opera,Concerto,Micros,OnQ,Marsha,Fosse,Delphi,Sales Pro,and Oracle Cloud)

Areas Of Expertise

Strategic Operations

Sales & Marketing

Staffing & Leadership

Training & Team Building

Business Development

Budgeting & Cost Control

Revenue Management

Customer Engagement

Profit & Revenue Growth

Data Analysis & Reporting

Accounting & Cash Flow

P&L Administration

Competitive Intelligence

Planning & Scheduling

Contracts & Negotiations

Union Collective Bargaining

AFL-CIO Implementation

Performance Monitoring

Hospitality Services

F&B Administration

Project Management

Facility Development

Branding & Events

Public Relations

Guest Satisfaction

Quality Assurance

Process Improvement

Recent Work Experience

Solution Consultants LLC 5/2020-Present

Responalities includes asset management, economic impact studies, brand reposition studies, develop restructuring plans in sales/revenue management, operation and financial analysis for lenders on properties in receivership.

RJB Associates/The Manor Group (PA & NJ) 4/2010-12/2019

General Manager /Vice-President

Coordinated daily business operations throughout multiple high-end properties and hired, trained, mentored, and managed a team of up to 250 employees. Planned and implemented successful strategies to drive new business, increase sales, and enhance market share. Efficiently administered annual budgets in excess of $25M and reviewed financial reports and statements to analyze performance. Interfaced with various guests and partners to obtain feedback on quality of product, service levels, and overall satisfaction. Launched new hotel conversions to add the company’s portfolio and allocated resources to achieve desired results. Served as representative of the corporate brand and assisted with staff education, physical asset management, payroll administration, compliance, and policy development.

Metro Airport Property, 2019 yearly average Rev Par Index (RGI) of 130% with an annual ADR of 142.45

Metro Airport Property, 2018 yearly average Rev Par Index (RGI) of 125% with an annual ADR of 128.40

Suburban Properties, 2018 and 2019 yearly average Rev Par Index (RGI) of 105% and 112% respectively

Metro Airport Property, negotiated 2 major collective bargaining agreements with the Local 6 AFL-CIO

Consistently recognized for performance and leadership and promoted to roles with more accountability

Previous Work Experience

Janus Hotels & Resort (Atlantic City, NJ) 6/2009-5/2010

Regional Operations Manager

Cinnaminson Public School (Cinnaminson, NJ) 7/2008-6/2009

Business Administrator & Education Coordinator

Crescent Hotels & Resorts (Newark/Carteret, NJ) 3/2007-6/2008

Strategic Task Force General Manager

The White Sand Oceanfront Resort & Spa (Point Pleasant Beach, NJ) 8/2004-3/2007

Director of Operational Management/Strategic Planning

Education & Qualifications

BS,&MS- Marketing Management & Finance (Business Education Certification) – Temple University& Temple School of Business

NJ State Certified – Teacher of Distributive Occupations/General Business Studies/Coordinator Job Training

NJ Department of Labor – Certificate State Issuing Officer

Certified Hotel Administrator (CHA), Certified Hospitality Sales (CHSP) & Certified Meeting Planner (CMP), Certified Hospitality Revenue Management (CHRM)

Elected board member for various Convention Visitor Bureau (CVB) &Tourism development in various markets worked

* References and additional experience available upon request.

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