Senior CSR from different BPO's mostly TELCO, Freelance Computer Tech

ALVARO COMSTI OLIQUINO

#*** *********** ********** **** * Silang Cavite

Contact no.: 093********, 095********

E-mail Address: ***************@*****.***, *****************@*****.***, *****************@*****.***

OBJECTIVE

To be able to exercise hard work and enhance my skills in any establishment that I would be working for, and to secure a position in a reputable company where I can use my experience as well as the knowledge which I have gained to help the establishment the best possible way

EDUCATIONAL BACKGROUND

Bachelor of Science in Information Technology

Pamantasan ng Lungsod Pasig

Alkalde Jose St. Kapasigan Pasig, City

March 2008

JOB EXPERIENCE

Hocheng Philippines Corporation

Lot 2, Blk 4, Phase III, FCIE, Bo. Langkaan, Dasmariñas, Cavite 4126

Assistant MIS Hardware Unit Staff

May 6, 2008 – March 2013

●Management Information Systems Section

May 2008 – March 2013

Job Description:

1.Provide Technical support through telephone to Clients/End-User.

2.Provide On-Site technical support. (Cavite-Main Plant and Makati Sales Office)

3.Maintain IT equipment’s such as

a.Cisco Access Points (for Manufacturing Barcode System)

b.Wireless Access Points (small office home office)

c.Barcode Printers including Preventive Maintenance

d.Network Data Center

e.Monitor unwanted events through IP Camera

f.Telephone System (PABX)

g.Office printers, FAX, Scanners

h.Intermec IT Equipment’s such as

CN3 Pocket PC’s

SR61 Wireless Scanners

4.Senor Touch Screen Computers

5.Repair of IT Equipment’s

a.Printers

b.Scanners

c.Fax Machines

d.LCD/CRT Monitors

e.Desktop computers

f.Laptop computers

6.Configuration and Installation of IP Cameras to critical areas and locations

7.Suggest developments and immediate solutions to the company critical issues in line to Information Technology.

8.Regular Preventive Maintenance to all IT Equipment’s

9.Monthly Data Back-up

Iqor Philippines

3rd Floor SM City Dasmariñas, Governor's Dr, Barangay Sampaloc 1, Dasmariñas

4114 Cavite

June 2014 - September 2019

Metro by T-Mobile

Customer Service Representative

●Assist customers with related issues about mobile services like billing, payment, new and old account reactivation, new applications, basic device troubleshooting, etc.

Subject Matter Expert(SME)

●Answer supervisor related concerns that an agent may not handle and provide necessary assistance and answer queries, etc..

Team Leader (Temporary Position)

●Leads the team for 3 months and become number 1 team within a cluster group.

●Assist agents and guide them through success.

●Answers supervisor related concerns about the service related issues.

●Perform monthly coaching ensuring agents are well equipped while following proper guidelines and ensure tools and resources provided by the Company are well utilized

●Monitor monthly CSAT and FCR as part of monthly reports.

KGB Conduit Global Philippines

2nd Floor BTS Facility, SRE 2a Commercial

Star Rosa - Tagaytay National Road,

Brgy. Don Jose

Sta. Rosa Laguna

Verizon Wireless Prepaid

Customer Service Representative

●Assist customers with related issues about mobile services like billing, new and old account reactivation, new applications, basic troubleshooting about devices, etc.

EXL Service Philippines Incorporated

6th Floor, One E-com Center, Harbor Drive, Bayshore Avenue, Mall of Asia Complex, 1308

October 21,2019 – May 26, 2020

Prudential Annuities

Customer Service Associate

oAnswer to Clients and Financial Professionals regarding question on annuity (Individual Life Insurance).

SKILLS

●Good Interpersonal and Communication Skills

●Computer literate

●Knowledgeable in Systems Application Program (SAP) Business One

o Creating PR

o Installation of Software (Client Based)

●Computer Hardware peripherals repair, installation of software such as Windows XP, Windows Vista, Windows 8, Linux Operating System, Untangle software (Linux based software for Internet Connection Management)

INTEREST

Learn other languages

Attend informative training specially in the IT related.

PERSONAL INFORMATION

Age : 41 years old

Date of Birth : March 24 1980

Place of Birth : Pasig City

Civil Status : Married

Citizenship : Filipino

TRAINING AND SEMINARS ATTENDED

"Leadership Training Program"

Pamantasan ng Lungsod Pasig

March 15, 2005

"Personality Development Program"

("The Corporate Look in Today's Global Village")

Pamantasan ng Lungsod ng Pasig

March 17, 2005

"Basic English Skills Training Program"

8th floor, Burgundy Corporate Tower

Gil Puyat Ave. Makati City

May 23-26, 29-31 and June 1, 2006

“PC Assembly, Hardware and Software Troubleshooting/Repair and Data Recovery”

Computer Networking Career and Training Inc.

Unit 604 CYA Land Bldg., 282 EDSA near corner Taft Avenue Pasay City

April 2018

“PC Networking and Administration”

Computer Networking Career and Training Inc.

Unit 604 CYA Land Bldg., 282 EDSA near corner Taft Avenue Pasay City

July 2018

"Peak Performance Qoaching"

Leadership Training Program

3rd Floor SM City Dasmariñas, Governor's Dr, Barangay Sampaloc 1, Dasmariñas

4114 Cavite

December 1, 2017

CHARACTER REFERENCE

Reymark V. Alba

Supervisor

SPI Semicon

Mornaliza A. Belardo

Manager

Material Resource and Planning

Edwin Cantiller

Supervisor

Manufacturing – Firing Department

I hereby certify that the above information stated herein is true and correct to the best of my knowledge and belief.

Alvaro Comsti Oliquino

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