Engineer Service

ROBERTO J. DIAZ

***** ****** ***, ********, ** **260

Cell 310-***-**** - E-mail ****.****@*****.***

OBJECTIVE

Dedicated, service-focused professional seeking to provide elite servicing of office equipment and to provide support in and office technology solutions environment.

SUMMARY OF QUALIFICATIONS

Extensive experience as a Certified Communications Equipment Technician, and experience in customer service, and ability to communicate effectively with all levels of management, staff, and clientele. EXPERIENCE/SKILLS:

Various training courses: Training in Copier, Fax and Printer, Customer Service oriented, Black and White / Color imaging, organizational skills, electronic systems, detailed oriented, schematic interpreting, maintenance and troubleshooting, technical skills, cabling skills, power tools, supply management, quality focus, client relationships, emphasis on excellence, high energy level, creative, independent, internal communications, informing others, verbal communication, territory management, persistent, innovator, inventory skilled. EMPLOYMENT HISTORY:

Toshiba Business Solutions 2016- 2020 Pico Rivera, CA Field Service Technician

Trouble shoot, Repair and Maintain Copier, Fax and Print machines. Fix or replace damaged parts such as sensors, switches, power supplies, hard disks, fusing kits, lamps, consumable parts. Mostly worked with Low/Medium/High speeds. Assist in ordering parts, stocking, cost tracking and inventory control. Perform other duties as assigned. Ricoh USA 2012- 2016 Cerritos, CA

Technology Field Service Engineer

Install, programming, maintain, and repair all related copier, Printer and Fax equipment. Check schematics for troubleshooting. Maintain relationship with clients by providing superior troubleshooting, information and guidance. Explain repairs complete to customers and how they can prevent future issues and rebuilt parts. Century Business Service 2008 - 2012 Santa Ana, CA Copier Technician

Installed, programmed, maintained, and repaired all related copier equipment. Checked schematics for troubleshooting. Maintained relationship with clients by providing superior troubleshooting, information, and guidance. Explained completed repairs to customers, and how to prevent future issues with equipment and software. Canon Business Solutions 2005 - 2008 Los Angeles, CA Digital Service Engineer

Installed, programmed, maintained, and repaired all related copier equipment. Checked schematics for troubleshooting. Maintained relationship with clients by providing superior troubleshooting, information, and guidance. EDUCATION

Canon Educational Service Staff – Analog and Digital Equipment, Los Angeles, CA. Systems& Technical Support Division

• Image Runner Connectivity Quest. Basic Quest/Image Runner Connectivity, Quest/ Image Runner

• Image Runner, Royal, Konica, MITA, Toshiba, Ricoh and Copystar imaging technology training courses.