Customer Service

Location:

Posted:

March 20, 2021

MRS. TANVI RAHUL THOMBARE

***,*** ****** ***,******* Road, near Vangani railway station, Vangani(west),421503 **************@*****.*** Mob- 837-***-**** OBJECTIVE

To work in a challenging environment making positive contribution to the organization EDUCATION

Diploma in Aviation and Hospitality Management 2008 B.COM from Mumbai University 2005

SK ILLS

Technical skills: Tally 0.9, MS Office

Certifications: Tally 0.9, MSCIT, ACIT

WORK EXPERIENCE

Hotel Shiva Prasad, Thane

Restaurant Manager 1st August 2018-31st Jan 2021

• Thorough management of Vendors, Inventory and Equipment and ensuring reduction in variable costs

• Effectively supervised over 25 restaurant workers in day to day activities

• Organizing and supervising shifts, planning menus, and ensuring food and safety regulations

• Ensuring Customer satisfaction by adhering to restaurant brand/performance standards Pratibha Tutorials, Panvel

Receptionist March 2017-Dec 2017

• Demonstrated proficiency with front desk and reception in high volume environment.

• Served as point of contact for students, staff, and faculty

• Handled admissions and enquiries

Indigo Airlines Santacruz, Mumbai

Customer Service Trainee Oct 2009-Mar 2010

• Efficiently handled reservations and ticketing

• Coordinated arrivals and departures and handled enquiries. Le Royal Meridian Hotel, Andheri, Mumbai

Guest Contact Co-Ordinator Aug 2008-Sep 2009

• Planned and assisted in scheduling guest reservations while maintaining smooth working environment

• Fielded customer queries and ensured professional customer satisfaction

• Handled customer accounts while providing support when required Tricom Info And Tech. Ltd, Vile Parle, Mumbai

Quality Auditor Sep 2006- July 2007

• Reviewed files and identified and rectified errors

• Fielded and Solved Operators queries

R. Elevators, Thane, Mumbai

Telephone Operator June 2005- July 2006

• Handled all incoming and outgoing calls providing professional and friendly customer service

• Quickly and effectively solved any customer challenges which arrived LANGUAGES KNOWN

English, Hindi, Marathi & Basic German

EXTRA CURRICULAR ACTIVITIES AND INTERESTS

Listening to Music, Gardening, Cooking

AVAILABILITY

Available from Feb 2021