Office Service
Resume:
James Earl Wright
(James)
Simpsonville, SC 29681
************@*****.***
Professional Summary
IT professional with career-long record of Customer Service, business relations,
and customer satisfaction for Business Operations.
Proven talent for assisting customers with Desktop and Laptop Operating systems. Proficient in Windows 7 and Windows 10 OS setup and operation for efficient daily operation of customer computer hardware and software. Assist in keeping machines up to date with Windows OS Updates and Patches along with Office and Engineering applications. Proficient in remote support of persons who are located at remote office locations and client locations. 7 years’ experience working remotely and supporting remote workforce. Dell Certificaion for Laptop and desktop. The office was at one time 300-500 employees. I am open to opportunites.
Professional Experience
JACOBS ENGINEERING (FORMALLY CH2M), Greenville, South Carolina,
December 1997 to 2/7/2021
IT Remote Service Delivery Technician
January 2013 to May 2020
·Assist customers remotely with Windows OS and Office issues, including but not limited to computer hardware setup and installation of software needed for daily operation.
·Assist customers and other IT technicians to check employee email accounts to be sure they are configured correctly and setup in EOL Exchange Online and make adjustments as needed.
·Assist with MFA Multifactor Authentication resets as needed and checking of accounts in Active Directory as needed.
·Installation of software using Microsoft SCCM client and repairing of SCCM clients as needed so customers can download advertised programs to their company machines.
·Service Now is a tool for keeping up with tickets for the IT team. It is also for tracking hardware.
·Daily task to do backups of the office.
·Office 365 Teams, Words, Excell, OneDrive, ect.
·Surpport Konica Minolta plotters.
·Utilized ServicNow to work assignments and status customers proactively.
IT Operations
November 2009 to December 2012
·Daily setup of computer hardware (Desktops and Laptops) for employees in the Spartanburg Office.
·Responsible for ordering computer hardware, printer and plotter paper for the office.
·Assisted with server room setup, server installations and cabling installations to riser rooms and floor locations throughout the building.
·Assisted with Ayaya Phone system in the office.
·Daily task to do backups of the office data.
·Rotational schedule of laptops performed to transition outdated hardware.
IT Computer Support Specialist May 2004 to November 2009
·Oversaw the daily operation of staff in the setup of computer hardware (Desktops and Laptops) for employees in these office locations.
·Oversaw and approved the ordering of computer hardware, printer and plotter paper supplies for these offices.
·Attended Weekly IT management meetings to apply new processes and procedures being passed down from corporate IT staff.
·Daily task to do backups of the office data.
IT Computer Support Specialist, Lockwood Greene Engineers (Acquired by CH2 May 1997- April 2004
·Developed a daily procedure for the setup of computer hardware (Desktops and Laptops) for employees in the Spartanburg Office.
·Assisted and provided the ordering of computer hardware from Dell, and printer and plotter paper supplies for the entire office.
·Developed a process to order computer parts (Motherboards, memory, hard drives, video cards, etc. and cases to build home grown hardware for the office until a corporate account was setup with Dell to purchase computers.
·Daily task to do backups of the office data.
Education
Associate in Business witha Major in Accounting Industrial 1986
Greenville Technical College, Greenville, South Carolina
Highlighted Career Achievements
·Customer (Client) Service – Received award for Quality Client Experience, nominated by peers and selected as one of the recipients for the office in the year 2000.
·Team Development – Helped to develop and lead a regional group that focused on processes for better integration of hardware into the engineering side between IT and business groups that increased IT efficiency.
·All of my Mangers always have said that I was very focus on my customers.
Communmity Service
·IT Support for Churches
·Coach Basketball
·Coach Football
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