Customer Service Manager
Resume:
Venice C. Elder
********@*****.***
SUMMARY
Personable and motivated customer service professional with more than 7 years of organizational and supervisory experience in the customer service industry. I am excited to engage in forward thinking employment where I can be challenged and where expectations of me will be of similar high standards as my own. Work type preferences are open, though I have excelled in people-centered opportunities and building personnel networks that can work towards common goals and emphasize the highest standards. I have proven to be a highly effective mentor and thrive in environments requiring exceptional interpersonal communication skills across a diverse community. My balance of industry experience and higher education enable me to thrive in building and sustaining relationships with the local community, other businesses and professional peers.
PROFESSIONAL EXPERIENCE
President - Daybreakers Toastmasters, Houston TX September 2008 – July 2020 Houston TX.
With ever-increasing responsibilities, I matured from an active member to President as I honed my communication and leadership skills. I actively supervised the development and personal growth of approximately 54 members annually in furthering their career aspirations and advancement.
Elected President (distinguished status) July 2019.
Transitioned Daybreakers Toastmasters to a digital platform (previously in-person only)
Increased membership by 18%
Visual Merchandiser - Pottery Barn, Houston TX March 2014 – March 2020
In addition to providing superior customer service, I excelled in strategic design and product and placement increasing sales and profitability and ensured consistent product labeling and pricing.
Consistent exceptional performance reviews
Merchandise Manager - Victoria Secret, Houston TX September 2003 – Novenber 2013
Though my main function of this position was stocking management of merchandise for this $20M store on a daily basis approximately $40,000 worth of merchandise weekly, I additionally monitored and improved the efficiency and effectiveness of my department.
Led and trained 70 people in daily customer relations management (CRM) resulting in consistent outstanding reviews at the corporate level.
Community Liaison - Houston Symphony Community Outreach April 2016 – March 2018 Houston, TX
I fostered relationships between the symphony staff and members with Houston area schools by XXXXX and increased public awareness of XXX. Generated excitement with prospective school musicians and coordinated the public-school music program with decision makers and budget holders in the school administration
Identified music education opportunities for 8 Houston area schools.
VOLUNTEER
President - Daybreakers Toastmasters, Houston TX September 2008 – July 2020 Houston TX.
With ever-increasing responsibilities, I matured from an active member to President as I honed my communication and leadership skills. I actively supervised the development and personal growth of approximately 354 members annually in furthering their career aspirations and advancement.
Elected President (distinguished status) July 2019.
Transitioned Daybreakers Toastmasters to a digital platform (previously in-person only)
Increased membership by 18%30%
Community Liaison - Houston Symphony Community Outreach April 2016 – March 2018 Houston, TX
I fostered relationships between the Houston Ssymphony Community Outreach staff and members with Houston area schools by XXXXX and increased public awareness of the correlation of music and students’ academic achievement by 95% XXX.. Generated excitement with prospective school musicians and coordinated the public-school music program with decision makers and budget holders in the school administration. Identified music education opportunities for 8 Houston area schools.
EDUCATION
Nova Southeastern University, Fort Lauderdale, FL – Master of Business Administration (MONTH YEAR)
Nova Southeastern University, Fort Lauderdale, FL – Bachelor of Science – Hospitality Management (MONTH YEAR)
University of Technology, Jamaica – Diploma in Institutional & Catering Management (MONTH YEAR)
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