Data Entry Sales

EDUCATION

UNIVERSITY OF MASSACHUSETTS-BOSTON — B.A. POLITICAL SCIENCE

• Minor in Public Policy

• Current GPA: 3.66

• Expected to graduate in 2023

WORK HISTORY

STORE ASSOCIATE, CVS HEALTH (QUINCY, MA) - NOV. 2020-PRESENT

• Handling transactions as a cashier and monitoring self-checkout area.

• Providing assistance and high-quality customer service to customers.

• Advocating for CVS services and loyalty programs.

• Assisting in sales floor organization and COVID-19 sanitation measures STORE ASSOCIATE, STOP & SHOP (QUINCY, MA) — SEPT. 2019-OCT. 2020

• Handled transactions as a cashier and bagger.

• Frequently monitored up to 12 self-checkout registers.

• Taught customers how to use the self-checkout machines and kept the area clean and stocked.

• Assisted in training new hires, sales floor organization, and COVID-19 prevention/sanitation measures.

DIGITAL ORGANIZING INTERN, WARREN FOR PRESIDENT (BOSTON, MA) — AUG. 2019

• Provided assistance over text and email to supporters who wanted to attend a training, host or attend an event, or sign up for other grassroots actions.

• Managed correspondence for an SMS texting program and responded to over 10,000 messages.

• Created training documentation and prewritten responses for future volunteers.

• Assisted with data entry following volunteer-led events. AMERICORPS MEMBER, CITY YEAR (MILWAUKEE, WI) — JUL. 2017-MAY 2018

• Provided support in a third-grade bilingual (English/Spanish) classroom of 35, facilitating classroom routines, encouraging positive behavior, and observing academic/social dynamics.

• Planned and conducted 1400 minutes of data-driven literacy and math tutoring sessions for five third-graders and coached four third-graders in social-emotional learning skills.

• Reviewed the literacy tutoring plans of seven colleagues and provided detailed feedback.

• Collaborated with the Boys and Girls Club to create thoughtful after-school programming for kindergarten and first-graders.

POLITICAL DATA COLLECTOR, BLUE SUN; SOMERVILLE, MA — NOV. 2018-JAN. 2019

• Conducted confidential and anonymous political surveys via telephone.

• Leveraged communication skills to engage survey participants; regularly exceeded organizational standard of one completed survey per hour of call time.

• Entered participant answers and other call data using Kunnect Web Agent. Lia Odiaga

THEY/THEM/THEIRS • 781-***-**** • adk1kk@r.postjobfree.com SEASONAL CLERK/CASHIER, CVS HEALTH; HARWICH, MA — JUL. 2018-AUG. 2018

• Provided differentiated customer service by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving potential service issues.

• Performed cashier duties such as handling cash, check, and credit card transactions; processing MoneyGram orders; activating or reloading prepaid gift and credit cards; and advocating for CVS services and loyalty programs.

• Assisted in opening and closing activities; organizing the sales floor; hanging and removing sale tags CASHIER AND SERVER, THAILAND CAFÉ (ARLINGTON, MA) — JUN. 2016-JUL. 2017

• Took dine-in and takeout orders and wrote up tickets for the kitchen.

• Managed all transactions for dine-in and takeout customers.

• Served and bussed dine-in customers.

• Assisted with cleaning and as a prep cook.

COMMUNICATIONS INTERN; MA PEACE ACTION (CAMBRIDGE, MA) — JUN. 2015-AUG. 2015

• Used digital platforms to share news articles, upcoming actions, initiatives, and events regarding peace, foreign policy, and the organization’s vision and policy goals.

• Attended outreach events around the Boston area to help engage and educate community members.

• Wrote for and edited the organization’s 6-page fall newsletter, taking regular feedback from the organization’s executive director and the other contributors to the newsletter during the editing and formatting process.

• Assisted in data entry to maintain accurate volunteer information. SKILLS AND EXPERIENCE

• 6 years of data entry using various digital platforms

• Microsoft Office

• Google Apps

• Slack

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