Nickalus Mocabee – IT Specialist

Nashville, TN 931-***-**** adk1hz@r.postjobfree.com

Professional Summary

Outgoing and highly motivated always on time, team player, fast learner, multitasker, good with computer programs and mechanically inclined. Highly skilled at software installation, upgrades, updates and hardware replacement. Well-versed in troubleshooting and repairing malfunctioning hardware and software. Always willing to learn new ways of doing things and always wanting to help out no matter what the situation is, and will always give a 100%. Currently studying for CompTIA Security+.

Skills & Abilities

Certifications

● Fiber Optics Installer

Highlight of Qualifications

● SGT/E-5 in the TN Army National Guard with the 25L MOS.

● Gained a wide variety of IT experience from 08/01/2014 to Current date (67 Months) during that time I have held several positions to include Cable Installer, Cable/Fiber Technician, Security Device Installer, and Customer Service Desk Technician. I have taken several classes and courses to include Mechanical and electrical principles, preventive maintenance procedures, Communication security policies and procedures, A+/Net+/Microsoft 10, and Navigating windows 10 and programming.

● Used methods to prioritize schedule from greater importances whilst multitasking with the other ones to achieve success in a quick and manageable way.

● Took notes of easier ways to accomplish the task at hand to complete the job quicker the next time the problem arises.

● Learned with A+ courses to have a better understanding of the hardware computers use as well as certain quick fixes like RAM replacements and graphics cards to help improve computer functionality for customers and personal use. Work History

Tech Support level 1, 03/21/2020- Current, Monday-Friday 0900-1730, 40 hours a week Contractor for UBS (Through DISYS)

● Performed all daily tasks from answering calls to filling out detailed tickets using peoplesoft.

● Instructed users over the phone how to help with their issues using simple terms to convey a bigger issue.

● Remoted in users’ computers using virtual machines and programs such as director.

● Password resets, account unlocks, and credential repairs

● Assisted the team with problems constantly arising and helping others with solving certain issues

● Critical Thinking

● Secret Security Clearance

● Troubleshooting

● Organized

● Quick learner

● Internal Components Installation

● Attention to Detail

● IT Security Best Practices

● Managing Multiple Projects Simultaneously

● Microsoft Windows 7 and 10

Customer Support Service Desk, 12/09/2019 to 01/17/2020, Monday – Friday 0930-1900, 45 hours/week Touchstone Imaging

● Experience using ticketing software for creating and completing work orders.

● Resolve hardware and software issues in a timely manner.

● Ability to prioritize and multitask in a fast-paced work environment.

● Provide familiarization training for users of new equipment and software as required.

● Experience with Windows operating systems.

● Experience with Microsoft Office applications.

● Provided remote desktop support using Dameware mini remote access software.

● Install and configure workstation or network operating systems, and applications software on a wide range of configurable information systems devices.

● Maintain user and computer accounts in active directory.

● Install and maintain hardware devices.

● Receive requests for resolution of hardware or software problems that may require in-depth research.

● Experience imaging computers from Windows 7 to Windows 10.

● Experience using Office 365.

Technician, 07/09/2019 - 11/15/2019, 55 hours/week Independent Security Installer

● Installed home and commercial wireless/corded alarms.

● Installed Wireless/Cabled Security cameras.

● Networked DVRs/NVRs.

Technician, 08/06//2018 to 07/09//2019 Monday – Friday 0700-1530, 40 hours/week Turner Security

● Installed security devices (Cameras, motions, glass breaks, etc.).

● Installed fire alarms and panels.

● Completed data runs and terminations.

● Set up switches and programmed DVRs.

Technician Tier 1,03/10/2016 to 06/01/2018 Monday – Friday 0700-1530, 40 hours/week Deep Fiber Solution

● Provided technical services to customers on fiber optic and coax issues.

● Used all types of power tools and hand tools.

● Spliced fiber optic cable and coax cable.

● Completed aerial and underground work.

● Installations, troubleshooting, and maintaining all fiber optic systems in businesses, homes, schools, and other organizations to ensure that they are working properly.

● Created sensors and performed inspections to make sure that the fiber optic systems do not have defects that could undermine performance.

● Conducted regular inspections of the systems with the aim of locating and repairing any defects detected during the inspections.

● Performed premises cabling and running fiber optic cables underground and underwater.

● Determined solutions to any problems and issues that were preventing the fiber optic systems from performing optimally.

● Constructed proper slice case as well as prepared and maintained records, diagrams and schematics related to the splice case.

Technician, 01/01/2015 to 03/08/2016 Monday – Friday 0700-1530, 40 hours/week Teksystems

● Pulled fiber optic and Cat 5, 6, and fire wire.

● Terminated data cable.

● Installed fire safety systems.

● Tested phone wires and fire panels.

● Able to repair / replace the electronics components of Fire Alarm systems, Data Communication wiring.

● Able to read prints / diagrams, used computer systems like Window 10 and Word. 25L Cable Systems Installer, 09/03/2013 to present TN Army National Guard E5 SGT

● Pulled fiber optics and Cat 5 overseas.

● Spliced fiber optics and terminated copper.

● Install and operate, and performed unit level maintenance on cable and wire systems.

● Digital Group Multiplexers, Remote Multiplexing Combiners, repeaters, restorers, voltage protection devices, telephones, test stations, intermediate distribution frames, and related equipment.

● Configure digital group multiplexers and remote multiplexing combiners for operations.

● Installed, operated and performed strapping, re-strapped, preventive maintenance checks and services at unit level maintenance on communication security devices.

● Tested cable communication systems to ensure circuit and system quality.

● Tests circuits/groups to detect and locate line faults.

● Operates manual and motorized cable construction equipment.

● Climbed poles, as necessary, and assists in the construction of tactical cable and wire lines.

● Clear and maintain rights of way.

● Recognize electronic countermeasures and applies appropriate electronic counter-countermeasures as necessary.

● Operated and performed preventive maintenance checks and services on telephone line and other vehicles.

● Installed, operated and performed PMCS on power generators.

● Lead over about 5 soldiers.

● Coordinate and supervise team member’s activities in the construction, installation, and recovery of cable and wire communications systems and auxiliary equipment.

● Instruct soldiers in specific tasks and job techniques as needed.

● Plan and assign task to soldiers based off of priority and capability of soldier.

● Hear and resolve complaints from soldiers.

● Keep up with all policies and any changes and answer any questions from soldiers.

● Report to upper chain of command on performance, progress and training needs of soldiers, and on behavior problems.

Education

High School Diploma: 2014

Stewart County High School - Dover, TN 37023

• Emphasis in Information Technology.

• Multiple technology classes including Information Technology, Networking, and Operating Systems.

• Microsoft Office and 365

• Participated in National Guard RSP for 1 year

US Army Signal University Kuwait: 2017

In person Classes

• CompTIA Net + (40 hour course, 2 weeks long)

o Provided a base understanding of networking and routing. o Hands on experience with Vmware.

• CompTIA A+ (40 hour course, 2 weeks long)

o Provided base understanding of hardware inside a computer and how to replace parts.

• CompTIA Windows 10 (40 hour course, 2 weeks long) o Provided understanding of the Windows 10 OS.

o Hands on with VMware.

o Created homegroups and set up LANs.

Linkedin Learning

• Helpdesk Training (13 hours)

o Learned hours of correct ways to operate at a helpdesk. o Customer Service tips.

o Quick overviews of Windows 10, A+, and some Network terms, shortcuts, and skills.

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