Sales Customer

Jennifer Romero

469-***-**** ****************@*****.***

Education

ASSOCIATES DEGREE DECEMBER 2016 RICHLAND COLLEGE DALLAS, TX

·Science degree

BACHELORS DEGREE MAY 2020 UNIVERSITY OF NORTH TEXAS AT DALLAS DALLAS, TX

·BBA in Organizational behavior and human resource management

·Overall GPA: 3.35 GPA

Honors: Dean’s Honor Roll (May 2019, Dec 2019, & May 2020)

Experience

SENIOR DISABILITY REPRESENTATIVE SEDGWICK SEPTEMBER 2020-CURRENTLY

Process claims and determine benefits due pursuant to a disability plan; to make timely payments and adjustments for workers compensation, Social Security Disability Income (SSDI), and other disability offsets; and to ensure the ongoing processing of claims.

Makes claim determinations to approve non-complex disability claims or makes a recommendation to team lead to deny claims based on the disability plan.

Determines benefits due, makes timely claims payments and adjustments for workers compensation, Social Security Disability Income (SSDI), and other disability offsets.

Inform claimants of documentation required to process claims, required time frames, and payment information and claims status either by phone, written correspondence and/or claims system.

Refers cases as appropriate to team lead; maintains professional client relationships.

LEAVE OF ABSENCE (LOA) COORDINATOR SEDGWICK SEPTEMBER 2020-SEPTEMBER 2020 CONTRACT POSITION

Establishes FMLA claims; tracks and codes documentation in accordance with internal workflow processes.

Analyzes FMLA claims to determine eligibility and certification in compliance with state and federal regulations.

Identifies action plan; determines benefits due; and makes timely case decisions based on service expectations as established by the client.

Communicates decisions and on-going expectations with claimants and clients.

Maintains professional client relationships.

CUSTOMER SERVICE REPRESENTATIVE COMERICA BANK MARCH 2018-JANUARY 2019

·Responsibilities include: Provide customer account information and achieve sales objectives

·Aside from call center responsibilities, file disputes on transactions, stop payments, etc.

·Focus on selling credit cards, loans, Identity theft protection, and overdraft protection

OPTICIAN/RECEPTIONIST AMERICAS BEST CONTACTS AND EYEGLASSES MARCH 2016-JANUARY 2018

·Responsibilities include: Effectively communicate and sale customer contacts and eyeglasses

·In charge of the register and accounting for money in cash, in exact amounts

·Responsible for carrying out part of the training for new employees

·Aside from optician responsibilities, answer incoming calls and assist in filing customer folder maintenance

·Focus on selling eyeglass features, contacts, and accessories

SALES DILLARDS AUGUST 2014-JANUARY 2016

·Main focus of this job included ability to create long-standing customer rapport and relationships through personal product selection, sales and customer preferences

·Responsible for collaborating in team work merchandising, up selling and meeting customer’s expectations and requirements

Internships and Campus Involvement

STUDENT ORGANIZATIONS SERVICE INTERN UNIVERSITY OF NORTH TEXAS AT DALLAS AUGUST 2019-JANUARY 2020

·Assist with day-to-day operations of the Student Involvement & Organization space including process student involvement advising forms, schedule peer-to-peer involvement advising appointments, answering general questions, welcoming students to the space, managing equipment checkout, etc.

·Monitor and process general student organization forms, including the flyer request form, name change request form, registration forms, room request form, etc.

·Coordinate the collection of the Service Hour Report Form

·Input service events onto the calendar

·Assist with other duties as assigned.

MEMBER SOCIETY OF HUMAN RESOURCES MANAGEMENT (SHRM) UNTD CHAPTER

·Attend meeting to learn about HR opportunities through committees, guest speakers, workshops, and the HR Southwest Conference.

MEMBER NATIONAL SOCIETY OF LEADERSHIP AND SUCCESS (NSLS) UNTD CHAPTER

·Build leadership skills through participation at campus or online.

·Attend live stream events where topics include leadership, identifying goals, facing challenges, personal growth and successfully transitioning from college to careers.

References upon request

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