Service Sales

Thuwan Hapis Hanis

Doha, Qatar.

Email: ******.****@*****.***

Cell No. 009**********

Application for the post of Supervisor

Objective

Seeking a challenging opportunity where I will be able to utilize my strong organizational skills, educational background, and ability to work well with people, which will allow me to grow personal and professionally.

Career Summary

8+ years of experience in providing customer and personal services.

Responsible to provide good management, training and motivation to junior waiters.

Responsible to work in all environment and in group to handle hotel services.

Responsible to manage two sections of restaurant effectively by providing punctual and friendly services to customers.

Certification

Certification course in Skilled Craftsman in the trade of Waiter. National Apprentice and Industrial Training Authority

(Democratic Socialist Republic of Sri Lanka)

Job Experience

Sheraton Hotel Colombo Sri Lanka

Supervisor - (From 2020 February 17

th

to1

st

of March 2021)

Main Duties:

Responsible for operating F&B outlets assigned to him/ her.

Role & Responsibilities.

Monitoring & ensuring F&B service operation are running smoothly.

Organizing duty roster of service staff.

Cost control, inventory, Training.

Maintaining SOP for quality.

Should able to introduce innovative ideas for generating targeted sale.

Guest iteration, menu planning.

Addressing guest requirement and reaching to them. Crystal Jade restaurant Colombo Sri Lanka

Captain - (from 1st of October 2019 to 10

th

of February 2020)

Main Duties:

Daily reporting time before 30 minutes of real duty time (opening time).

Fully responsible for any reservation.

Have to ready weekly broken list.

Have to written daily work permit for waiter/waitress & Sr. Waiters / waitress.

Have to check personal hygiene K.O.T & B.O.T, Punctuality, Guests dealing, courtesy behavior, performance of service etc.

Mainland China restaurant Colombo Sri Lanka

Captain- (From 2017 December 18

th

to 2018 May 15

th

)

Main Duties:

Followed all brand expectations and training

Responsible for ordering, purchasing and invoicing, working with a variety of venders and improving margins.

Organized marketing events, special dinners and opportunities to increase sales.

Demonstrated a positive attitude and energetic personality with a strong work ethics. Nara Thai restaurant Colombo

Supervisor – (From 2017 June 10

th

to 2017 December 16

th

)

Main Duties:

Assign opening and closing side work to hosts.

Check e-mail and communicate relevant information to other shift leaders.

Ultimately responsible for the dining rooms appearance, consistency of setup, food

& beverage service and quality of the experience.

Perform and supervise the staff’s compliance with consistent safe and sanitary food and beverage handling and serving, Monitor and control maintenance/ sanitation of t he restaurant and equipment.

Jumeirah Etihad Towers, Abu Dhabi – U.A.E.

In room Dining Senior Waiter- (Feb 2015 to March2017) Main Duties:

Daily check the mini bar (Bartech System)

Serve meals to guests in their rooms

Carry silverware, linen and food on tray or uses cart

Sets up table serves food from cart

Remove equipment from rooms.

Danat Al Ain Resort, Al Ain, U.A.E.

In room Dining Waiter - (Sept 2013- Jan 2015)

Main Duties:

Serve meals to guests in their rooms

Carry silverware, linen and food on tray or uses cart

Sets up table serves food from cart

Remove equipment from rooms.

Taj Samudra Colombo Sri Lanka

Restaurant Waiter- (July 2011- Sept 2013)

Main Duties:

Provided customer services for up to eighty customers everyday

Assisted customer in menu determinations

Served dishes at tables according to order

Recommended wines and other drinks to customers

Assisted the manager to clean and close the restaurants after the hours

Attended monthly staff meetings and training sessions. Key skills and strengths

Professional work ethic

Multi tasking

Excellent written and verbal communication skills

Ability to work in a team

Sales and marketing skills

Customer service skills

Good leadership abilities

Academic Qualification

Advanced Level in Royal College of Wayamba

Certificate of attending training in cigar

Personal Details

Date of Birth: 06 October, 1992

Languages: English, Malay, Tamil, Sinhalese

Hobbies: playing cricket, reading books, watching movies Religion: Islam

Passport Number: N4637591

References

Available upon request

Contact this candidate