Professional Summary

*st assistant manager with excellent skills at the following: Communication, customer service, time management, and handling cash and food Procedures

Skills

●Organized multi-tasker

●Dedicated team player

●Customer-oriented

●Quick learner

●Skilled in hiring

●Excels in training and development of crew trainer, crew chiefs, swing managers, and 2nd assistants

●Friendly and helpful

●Good with numbers and math

●Great with problem solving

●Is in charge of scheduling 60+ people each week

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Work History

1st Assistant manager 09-current

McDonalds- 1995 Menard Drive Oshkosh WI 54902

●Trained crew to become swing managers

●Assisted swing managers in becoming assistants

●Maintained staffing needs for the store

2nd assistant manager 07-09

McDonalds -1995 Menard Drive Oshkosh WI 54902

●Maintained high standards of customer service during high –volumes, fast- paced operations

●Created and ran a crew training program to ensure all new crew were trained properly

●Became the sole person the handling hiring of all crew and promoting of crew trainers and crew chiefs

Swing manager, 05-07

McDonalds-1995 Menard Drive Oshkosh WI 54902

●Verified that food prep and food met all standards for quality and quantity

●Followed all security, inventory, and labor policies and procedures

●Communicated effectively with crew and other managers during each shift to ensure it ran smoothly

Crew Person, 04 to 05

McDonalds – 1995 Menard Drive Oshkosh WI 54902

●Consistently provided friendly guest service and heartfelt hospitality

●Operated the drive-through window and sales register quickly and efficiently.

●Handled currency and credit transactions quickly and accurately.

●Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.

●Strictly followed all cash and security policies and procedures.

●Promptly and empathically handled guest concerns and complaints

Education

Oshkosh West High School

375 N. Eagle street Oshkosh WI 54901

High school diploma: 2004

Fox Valley Technical College

1825 N. Bluemound Dr. Appleton WI 54914

Associate Degree : Human Resources

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