Engineer Network
Resume:
Natashya C. Smith
Pendleton SC *****
***************@*********.***
PROFESSIONAL SUMMARY
Field network engineer with 20+ years of experience servicing networks, computer hardware and software. Senior expert in system installations, repairs, and troubleshooting. Project Lead in managing teams through various technology moves. Certified and highly awarded engineer having received several awards, bonuses, and accolades throughout my career. Strong customer interaction skills. Diverse industry experience to enterprise customers as well as small entrepreneurial businesses. Eligible for a security clearance. Currently hold equivalent to a Public Trust without escort clearance for the Federal Reserves.
CERTIFICATIONS
Certificate in Hewlett Packard Multi-User Systems
HP Certified High Availability Support Environment
Certificate in Hewlett Packard Network/Multi-Vendor Survivalist
Certificate in HPUX Operating System (Unix)
Server Plus Certified
Hp Accredited Platform Specialist (APS) Certified
Solaris I (Unix) Certified
Solaris II (Unix) Certified
Dell Certified
Cisco Routing and Switching Network Certification
PROFESSIONAL EXPERIENCE
Zensar Technology (Formerly AKIBIA, Inc), Senior Client Service Engineer (Field Services)
Pendleton, SC April 2013-January 2021
Edison, NJ March 2004-April 2013
Manage projects and resources of customers’ move of data center for various companies such as Aventis/Sofanie, RR Donnelly, and Monsanto/Bayer’s
Establish new business resulting in new contracts for Zensar with Estee Lauder, Schinchler Elevator and GAB Robin while increasing the company’s profit margin
Secure and upgrade business with current customers such as AT&T resulting in extended contracts and additional service coverage
Provide on-site technical support to enterprise and commercial customers throughout the greater Southeast Region of the United States including North Carolina, South Carolina, and Georgia through installing, repairing, upgrading, moving and delivering hardware and software service support to HP, Sun(Oracle), IBM, Netapp, Hitcha and Dell equipment
Assist colleagues with troubleshooting and repairing all HP equipment, newer Dell and IBM equipment
Troubleshoot technical issues through phone support
Hewlett Packard, Field Service Customer Engineer October 1997-March 2004
Atlanta, GA
Secured an additional $10,000 in revenue through new contracts
Excelled to level 5 of a 6-level ranking system with the first six months of hire
Received several awards and bonuses for exceeding standards for customer satisfaction, securing new business, and maintaining current business.
Managed the Pagewatch program, a proactive monitoring tool for customers printers, for the Georgia area.
Organized and set up major server relocation for Georgia Pacific completing the project before the schedule timeline
Configured, installed, and repaired HPUX, Wintel, Linux, MPE, Windows 2000, and multi-vendor servers with related peripherals including Networking and SAN based storage products (XP disk arrays)
Installed and configured Hewlett Packard/Compaq enterprise high-end to entry-level servers including Superdomes (Unix), Blades (Unix and Window based systems), and Netservers system
Connected and upgraded Cisco routers using OSI, TCP/IP, and Vlan configuration for Ford Motor Company
Utilized security protocols to configure various storage devices and operating systems
EDUCATION
MS, Project Management IT, Grantham University
BS, Electronics Engineering Technology, cum laude, DeVry Institute of Technology
Diploma, Electronic/Computer Technician, summa cum laude, National Education Center
TECHNICAL SKILLS
Hardware:
Hewlett Packard/Compaq enterprise servers: Legacy equipment of the HP Unix server such as HP9000 to RP series. Legacy equipment of the Compaq series Compaq Generation 1 through 5 series and all HP Netservers. Newer servers such has HP equipment Generation 5 through 10.
Sun servers: Enterprise(Oracle): Legacy equipment such Sunfire (Vseries, Xseries),,Sun Blades (Xseries), Sun Enterprise, Sparc Enterprise( MKseries up 5),Sparc (Tseries), Netra, EK10,15, and 25.
IBM servers: Xseries, Pseries and Iseries. IBM blades HS21 and HS22.
Dell Servers: Legacy Rseries and new servers such has the R720, R730, R820 and R740. Dell Blades: FX630, FX830, and Mseries,
Disk Array:
HPq/HP: Xp256, 512, 48, 218, 1024, Va7100, 7400, Clarion, and Surestore disk array
(SC10, FC10), nike array (10,20,30 disk), auto array (12,12H), RS12, D2600,
EMC disk array: EMC (VNX series, CXseries, AXseries)
Hitachi AMS 2000 series
Netapps: FA3100 series
Sun Storage: A3500, A3000, A10000, D1000, T3, A5000, A5100,A5200, StorEdge, SE3000series.
Networking:
HP LAN: Ethernet, Token Ring, Remote Access, Frame Relay, Vlan; WAN: terminal servers, modems, SCU/DSUs, routers, switches; Protocols: TCP/IP, SNA, BNAII, IPX/SPX, NetBIOS, Appletalk, IOS; Storage
Area Network (SAN): brocade, Fc 16, 24, 32, 64, McData Switches, Zoning
Cisco: Switches and Routers
Storage Tape storage:
Sun(Oracle) Storagetek tape library, ML5000 series, Surestore tape library, autoloaders, L700, L500, and SL150.
HP: HP Jukeboxes and DDS 3 and 4
Software:
Microsoft Office, Word, Excel, and powerpoint, Windows Server 2019, VMware Esxi 7.0.
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