Engineer Customer Care

* * * * *

RESUME

NIKHIL KUMAR

Email: ****************@*****.***.

LinkedIn: www.linkedin.com/in/nikhilk-kumbhare

Date of Birth: 06th December, 1997

Contact No.: +91-813*******, +91-870******.

CAREER OBJECTIVE

A determined engineer seeking a challenging career and position in an organization that offers a professional environment and enables me as a fresh graduate, to grow while meeting the company’s objectives. ACADEMICS QUALIFICATION

YEAR Degree/Exam Institute Marks(%/CGPA)

2019 B. Tech.(Computer Science)

AIACT&R (GGSIP

University),Delhi

7.6

2015

AISSCE-Central Board of

Secondary Education

Sarvodaya Vidyalaya Jor

Bagh, New Delhi.

60.6

2013

AISSE-Central Board of

Secondary Education

Sarvodaya Vidyalaya Jor

Bagh, New Delhi.

8.2

WORK EXPERIENCE

Central Water Commission (CWC), New Delhi -IT ENGINEER (October 2020- Present)

Install and configure computer software, Microsoft Windows server operating system, hardware and peripheral equipment on desktops to keep the system updated.

Provide technical support for software configurations & monitor to ensure peak performance.

Install and configure computer Network with LAN/WAN to provide uninterrupted secure connection.

Responsible for maintenance of routers, switches and firewall to maintain a secure system.

Arrange the online meetings setup to connect different department office of the ministry. Tech Mahindra Ltd, Noida

Associate Customer Support – Flipkart, OYO Hotels & Homes (September 2019- October 2020) Customer Service Representative with one year of experience including technical support and customer care. Familiar with major customer service software/tool (Smart Assist, Central reservation system, Freshdesk and Lifeline), conflict resolution and possess appositive attitude.

Identified & resolved technical or services problems by clarifying the customer's complaint, determine the cause of the problem, providing and explaining the best solution using right method/tools and alternatives within the time limit.

Ensure superior customer experience by addressing customer concern, demonstrating empathy and resolving problems on spot.

Recommended potential ideas to management by analyzed customer information and needs. Manage records of customer interactions, process customer accounts and file documents.

Received several positive reviews and feedbacks on performance by the customer over Flipkart & OYO application. INTERNSHIP

National Informatics Centre IT Division, Ministry of Agricultural & Farmers’ Welfare, Krishi Bhawan.

(July 2018-Auguest 2018)

Experienced working on nationwide system security management at NIC.

Implement new concept of system security, cyber security, system attacks & various kind of vulnerability on real life to protect our sensitive data.

Implemented an HTML form using JavaScript, CSS and integrated validation to enable the system security. 2 P a g e

Registration of new farmers’ in various schemes and database management.

PROJECTS

Automatic Number Plate Recognition – Major Project (January 2019-May2019)

Analyzed the existing parking access control, toll collection & road traffic management of various cities and brainstormed ideas to make it automatic in order to reduce violation of law.

Designed an efficient automatic authorized vehicle identification system by using image processing technology to detect the vehicle number plate & type for highly security control in restricted areas.

Automatic system capable of Image capture, License plate localization, Character segmentation & recognition.

System implemented and simulated in Matlab.

Achieved detection & recognition of the vehicle number plate on real images.

Online Examination System - Minor Project (August 2018-Nov. 2018)

Design & implement an online examination system using PHP (backend), HTML, CSS, Bootstraps, java script, etc. to make it more realistic & reliable.

Allows the user to access, arrange, and manage the examination via online environment platform.

Simultaneously more the one candidates can accessing the test in different location resulting in reducing the paper and man power by 90%.

Providing the quick and instant automatic response to the candidate at the end of examination.

Employee database management using DBMS Triggers (PostgreSQL) (February 2017-May 2017)

Analyzed the existing database management systems of employees of various organizations.

Conceptualized the employee database management System Supporting addition, modification and editing of employee data; used triggers to save backend data. TECHNICAL AREA OF EXPERTISE

Software Languages: C, C++, SQL, Java (Core), Assembly Language.

Database : MySQL

Web Technology: HTML, CSS, JavaScript, jQuery, Bootstrap.

Application Tools : Microsoft Office Tools, Sublime Text, Eclipse KEY COURSES DONE

Algorithm Analysis and Design, Computer Networks, Database Management Systems with SQL, Data Structures, Information Security & Cryptography, C++, Operating System Concepts,Software Testing and Management PERSONAL SKILLS

Quickly adaptable to any work environment.

Ability to work both independently and in groups.

Ready to acquire new skills in relevant technology and business areas.

Committed & dedication approach towards assigned task. EXTRA CURRICULAR ACTIVITIES

Recognized at Zonal level for Slogan presentation organized by Directorate of Education Govt., NCT Delhi, 2013-14.

Member of National Service Scheme (NSS) of AIACT&R, 2016-19.

Won multiple gold and silver medals in Sports competitions conducted by various societies. OTHER AREAS OF INTERESTS

Reading Newspapers/Magazines/Case Studies.

Drawing, Art & Craft and Sports.

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