Technician It

Peter Kim

Livermore, CA 510-***-**** *****.*******@*****.***

SUMMARY of QUALIFICATIONS

Motivated IT support technician seeking a position in dynamic, growth-orientated company. With ability to handle complex technical and network related issue. Experience working under pressure with diverse groups, attention to details, reliable, juggle multiple priority task, and a team player. Ability to work independently, learn new skills, and keep up with rapid changes in IT to further and broaden my career.

TECHNICAL SKILLS

Platforms: Windows XP, Vista, Windows 10/8/7, Mac OS

Networking: DHCP, Static IP, TCP, LAN/WAN, HTTP, VoIP, Switch, Palo Alto VPN, Wireless,

Routers, Hubs

Hardware: PCs, Macs, desktops, laptops, Printers, Scanners, Copiers Smartphones, PDAs

Motherboards, CPUs, Power Supplies, monitors, Adapter cards, Hard drives, Optical drive (CD-ROM, DVD, DVR), wireless cards, RAP token

Applications: Service Now, MacAfee Antivirus, Symantec Endpoint Protection, Box, Crash Plan, Microsoft Office 365, 2016, 2013, Cisco Jabber, WebEx, Google Doc

PROFESSIONAL EXPERIENCE

Deskside Support Technician 2019 Sep. – Present

Applied Material, Inc, Sunnyvale, CA

Provisioned and Deployed Lenovo, Dell Laptop w/Windows 10

Provided Hardware, Software Upgrade Support, Troubleshooting, install any IT relate issues

Resolving Bit-Locker Issue and Windows 10 Migration,

Recover Data from Druva and Transfer the data old device to new device

Removal and installation of IT system and peripheral for e-waste or repurpose for use.

Install, setup and troubleshooting the Xerox Printer and Zebra Printers,

Configure RF Scanner/Android Scanner

Setting up the password and unlock the account on Windows 2016 Active Directory (Citrix)

IT Asset Coordinator/Helpdesk Technician 2018 May – 2019 March

Western Digital, Inc, San Jose, CA

Responsible for the procurement of IT, management of IT asset database, tracking, and maintaining accurate inventory records and reorders IT related materials and products.

Assist tracking and management for all IT related asset; maintain asset records and input asset containing information to CMDB (Service Now).

Receive IT equipment delivered to Information Services, including logging received equipment, storing it securely, conducting periodic inventories and logging distribution.

Removal and installation of IT system and peripheral for e-waste or repurpose for use.

Provision and setup deployment for new hire’s laptops and Cisco IP phones.

Setup Remote Access Point (RAP) tokens for all remote users.

Provide 1st/2nd level IT support to all Western Digital employees and contractors with any IT related issues.

Insured customer satisfaction while advising on preventative maintenance and configurations.

Full Access JAMF (Read, Delete Serial Numbers from Dashboard)

Experience with Windows 2016 Active Directory, SCCM

IT Helpdesk Technician, 2017 August – 2018 May

Western Digital, Inc, Milpitas, CA

Provisioned and deployed Dell w/Windows 10; Mac w/Sierra and High Sierra.

Provided hardware, software upgrade support; troubleshoot install any IT related issues.

Worked with varies of vendor for dispatch on site repair on system hardware fixing.

Configured and setup Cisco IP Phone and Remote Access Point (Aruba RAP).

Installed, repaired, and maintained multi-vendor printer HP, XEROX, and Canon.

Deployed and setup IT office equipment for new hires; collect, store, and update inventory for all IT equipment’s for departing employees to designate IT storage.

Removal and installation of IT system and peripheral for e-waste or repurpose for use.

Provided IT support to end-user with conference call in reserved rooms.

Performed additional task such as bi-weekly inventory, reimage systems, and any duties assign.

iMAC Technical II, 2015 June – 2017 May

Milestone Technologies, Inc, Fremont, CA

Provided technical and administrator support to varies of clients on and off site.

Maintained, install, upgrade, and troubleshoot servers and devices on variety OS.

Re-imaged & deployed computer systems; configure & troubleshoot iDRAC, iLO

Patched Ethernet cables, run fiber cable, and mount device through varies data centers.

EDUCATION

Information Technology Program, Unitek College, Fremont, CA 2015

CERTIFICATIONS

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