Service Representative Customer

Unit *A, *** Josefina *rd Street, Sampaloc, Manila

Contact number: 091*-****-***

Email Address: *****************@*****.***

CAREER OBJECTIVE

To seize every opportunity to learn and to extend the best of my ability to people I work with/for

QUALIFICATIONS SUMMARY

Several years of education in philosophy and political science, leading to the development of communications, client relations, order processing, interpersonal, leadership and management skills

JOB EXPERIENCE

Junior High School Teacher

June 2015- Present

University of the East- Manila

2219 Recto Avenue,

Sampaloc, Manila

Philippines

Work Description:

Develop and issue educational content including notes, tests, and assignments; Supervise classes to ensure all students are learning in a safe and productive environment; Deliver personalized instruction to each student by encouraging interactive learning; Plan and implement educational activities and events; Ensure classroom is clean and orderly; Evaluate and document students’ progress

Human Resources Officer

May 2012- July 2014

DUBAI FIRST

Burjuman Office Tower, Level 22

P.O. Box: 111656, Dubai UAE

Work Description:

Maintain the personal records of employees on matters such as wages, superannuation, leave and training, and prepare associated management reports; Analyze the skills and qualities required for each particular job and develop job descriptions and duty statements ; Advertise staff vacancies, assess applications, interview applicants, administer selection tests, prepare reports and make recommendations to management about staff appointments; Advise employees on work matters, career development, personal problems and industrial matters; Provide advice and information to management and employees on personnel policies and procedures, including equal opportunity, anti-discrimination and occupational health and safety programs

Customer Service Agent (inbound and outbound)

The Filipino Channel (TFC) - an international television station/ network

October 2010 – February 2012

CONTACTOPIA (FCZ)

P. O. Box 9292, Sharjah, UAE

Work Description:

Handling inbound and outbound calls covering UAE, KSA and other Middle East Countries; Handling incoming calls for inquiries, complaints, billing questions and payment; Providing customers with product and service information and up selling opportunities; Explain firmly of customer concerns and respond immediately to their request; Finding resources of problem resolutions and advice the best option for solutions; Doing outbound calls to follow-up clients of their technical issues which not immediately resolved; Arranging technical person to manipulate the problem and prepare report schedule to do the home servicing

Customer Service Associate

-ATA Airlines (travel consultant - reservation agent)

-Universal American- CHCS Today’s Options Verification Medicare Prescription Drug Coverage

June 2007- July 2010

Advanced Contact Solutions, Inc.

G/F Asian Plaza Bldg., Sen. Gil Puyat Ave Cor. Tordesillas Street, Salcedo Village,

Makati City 1227 Philippines

Work Description:

Give general information to the customers regarding flight schedule, fare, status of the flight; Selling holiday and travel products to customers; dealing with complicated customer itineraries; handling customer orders and payments; liaising with tour operators and other key partners such as hotels and airlines regarding bookings and schedules; dealing with complaints; organizing displays of promotional material; assessing, together with medical staff, the needs of the client; helping clients to adjust and adapt to a changed lifestyle

EDUCATION

Post Graduate : Master in Public Administration (MPA)

University of the East- Manila

Recto Ave., Sampaloc, Manila

College : A.B. Political Science

Divine Word College of Calapan

Calapan City, Oriental Mindoro, Philippines

2005-2007

A.B. Philosophy

Saint Augustine Seminary

Suqui, Calapan City, Oriental Mindoro, Philippines

2001-2005

HONORS AND ACHIEVEMENTS

Licensure Examination for Teachers- August 17, 2014

Employee of the Month, CONTACTOPIA, July 2011

Student Council, Business Manager, SY 2006-07

Legal Adviser, Association of Junior Political Thinkers, 2nd semester SY 2006-07

Vice-President, AB Department, SY 2005-06

Dean’s List: 2nd semester SY 2001-02, 2nd semester SY 2003- 04

Vocation Team Head, SY 2004- 2005

SKILLS

*Proficient in English and Filipino; Skilled in MS Word, MS Excel and MS PowerPoint

*Knowledgeable in Development Theories, Development Programs, Community

Organization, Issues & Strategies in Mobilization, Communication and Development,

Planning and Development, Planning and Administration, Project Development,

Community Resource Management, People’s Initiative and Economic Enterprise,

Organizing Trainings and Seminars

Personal Information :

Birthday : NOVEMBER 26, 1984

Age : 36

Sex : MALE

Civil Status : MARRIED

Citizenship : FILIPINO

Height : 5’8”

Adam Joseph R. Mayor

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