Security Service
Resume:
LARRY SHOCKEY
Columbia Falls, MT
59912
360-***-**** ***********@*****.***
PROFESSIONAL
SUMMARY
Information Assurance Security Professional and Military Veteran experienced in network administration, server management, and IT security. Possesses a comprehensive background in managing multi-disciplinary functions including LAN and WAN technologies, employing novel methodologies to produce innovative solutions, and consistently streamlining processes to generate efficiency. Adept at supervising and managing the operation of information networks and providing leadership, guidance, technical input, sales engineering, and direction to subordinate elements and internal and external agencies. Career supported by a Bachelor of Science (B.S) in Information Technology and in pursuit of a Systems Security Certified Practitioner (SSCP) certification. PROFESSIONAL
E XPERIENCE
October 2020 – February 2021
Help Desk Technician
Aggressively responded to a Cyber Security Ransomware attack utilizing Crowdstrike and securing the network to prevent further contamination.
Analyze computer systems and network traffic for signs of infection or compromise.
Perform system and network analysis of suspected or potential security incidents.
Receive, review, respond, and resolve tier 1 and 2 Service Desk incidents and requests: escalating, as necessary.
Image devices using automated and manual tools.
Provision new users according to local procedures in AD, MatrixCare.
Set up hardware and install and configure software and drivers.
Assist tier 3 experienced Site Technicians and Engineers with identifying and diagnosing issues.
Install, map, and maintain printers on a print server.
Perform regular upgrades /patches per guidance to ensure systems remain updated.
Troubleshoot system failures or bugs and provide solutions to restore functionality.
Keep records of repairs and fixes for future reference.
Offer timely technical support and teach users how to utilize computers, peripherals, other end user devices, and desktop applications correctly.
Assist with capturing and providing trending data. June - October 2020
Census Taker (Enumerator)
Used automated devices (e.g., smartphones or laptop computers) to conduct job activities.
Reviewed assigned work to locate households for verifying addresses and/or conducting interviews to obtain 2020 Census questionnaire data from respondents.
Followed stringent guidelines and confidentiality laws to obtain accurate census responses/interviews.
Explained the purpose of the census interview, answered respondent's questions, collected responses, and recorded census data using electronic devices and/or paper forms.
Verified and updated address lists and maps.
Followed procedures to conduct accurate work while maintaining acceptable quality and production standards.
Maintained and submitted records of hours worked, miles driven, and expenses incurred in the performance of duties.
Met/talked with supervisor, as necessary, to review procedures, report issues or concerns, and received additional instructions.
Passed federal government background check.
December 2019 – May 2020
Field Service Technician • Montana Technical Solutions
Maintained working knowledge and have experience with computers, servers, and network infrastructure
(e.g. switches, routers, firewalls)
Identified and resolved problems related to PC and server hardware and software, mobile devices, AV
equipment, network services and any other technical issues that may arise for external clients
Kept track of automatic and self-generated service tickets to meet required SLA with 98% accuracy
Kept detailed inventory of all desktop and laptop parts in a database to ensure replacements were checked in and out accurately during and after a service repair July 1997 – October 2017
United States Navy Various Location Senior Medical Representative
Provided direct surgical support of Medical and Dental Operations capabilities to the Military Sealift Command to maintain maximum deployment readiness at a moment notice.
Reviewed and updated all policies and procedures to maintain the accuracy of training protocols for teams.
Monitored the supply of drugs as well as inform doctors, pharmacists, and nurses of the forthcoming changes.
EDUCATION
CERTIFICATIONS
Bachelor of Science (B.S.) Information Technology Colorado Technical University 2017 Systems Security Certified Practitioner (SSCP) certification Syracuse University in pursuit T ECHNICAL
COMPETENCIES
Software: Microsoft Office 365, Google Docs, Beginner SQL skills Operating Systems: Windows Server 2008, Windows XP, 7, 8, 10 Enterprise Applications: Skype for Business, Microsoft Teams, Analysis Skills Networking: LAN, WAN, VPN, Wireless, Switches, Routers, Wi-Fi, VOIP Processes: Imaging, OSI Model, Active Directory, Time Management Computer Sales and Service, IT Consulting and Network Management Disaster Recovery, Remote Rescue (Remotely Login and Fix Problems) Sound Systems (Weather-Proof, Indoor /Outdoor)
House Calls, Bench Repair and Virus Removal
Security Camera Systems
Network Cabling
REFERENCES
Brad Burgess
Senior Help Desk Technician
********@******.***
Mike Walter
IT System Engineer
******@*****.***
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