Service Representative Office

Kory Sansoucie

**** ******* **. ***. **

Jackson, MI 49202

651-***-****

**************@*****.***

OBJECTIVE: To obtain a position as Chemical Management Service Tech

SUMMARY OF SKILLS:

Telephone Etiquette

Business Filing

Problem Solving Skills

Multi-line Telephones

10-key (100 kspm)

Leadership Skills

Microsoft Word

Keyboarding (47 wpm)

Safety Procedures

Microsoft Excel

Customer Service

Good Communication Skills

Photocopying/Faxing

Organizational Skills

Waybills/Bills of Lading

EDUCATION:

01/07-05/08 TCU Advanced Training Programs St. Paul, MN

Completion Certificates: Transportation, Business Math, Office Communication, Keyboarding/Word Processing

10/05-01/07 Mingo Job Corps Puxico, MO

Completed Certifications: Heart Saver First Aid and Business Office Technology

EXPERIENCE:

10/15-12/20 Canadian Pacific Railway Minneapolis, MN

Operations Sr. Service Representative

•Monitor trains entering and exiting the US/Canada

•Supervise and assist employees and resolve issues as needed

•Generate manifests, run daily reports, & monitor emergency phones

•Work with customers to correct Bill of Lading/Manifest concerns

•Monitor multiple programs for issues and correct the problems at hand

•Work with customs and customers to ensure fluid movement of rail traffic

•Apply supplemental tariff charges to customers and foreign railroads

•Maintain open contact with both internal and external contacts

•Update weekly staffing roster, call for vacancies, & other duties as assigned

04/08-12/20 Transportation Service Representative

•Maintain rail inventory and report train movements

•Build trains using multiple computer programs

•Work with customers to resolve product delay

•Issue train/hazardous documents to train crews & other personnel as needed

•Monitor multiple programs for issues and correct the problems at hand

•Apply supplemental tariff charges to customers and foreign railroads

•Maintain open contact with both internal and external contacts

10/07-02/08 TCU Advanced Training Program St. Paul, MN

Intern Receptionist

•Answered and directed calls, received and forwarded messages

•Greeted visitors, stocked and ordered inventory

•Updated and formatted documents

11/07-1/08 Canadian Pacific Railway Minneapolis, MN

Intern

•Gathered documents for filing

•Sorted and filed personnel files

•Photocopied and prepared mailings

•Opened and distributed mail

•Replenished supplies

Contact this candidate