Data Analyst, Quality Control Officer, Customer Service Specialist

OGUNDIPE OLUSEGUN SAMUEL

**,******** ******, *****-*****, Nigeria.

LinkedIn: linkedin.com/in/ogundipe-segunfunmi-samuel-455228143 070******** 081******** ******************@*****.*** DMy drive is to seek an illustrious career to make use of my experiences and interpersonal skills to achieve innovative work culture set by an organization that offers genuine opportunity for career progression without compromising professional, ethical and moral standards. University of Ilorin

Ilorin, Kwara State.

B.Sc. Statistics.

Excellent ability in work coordination

Meticulous attention to detail

Strong business acumen

Problem solving

Strategic planning

Attention to detail

Creative, innovative and wiliness to

learn

Good time management

Project Management Skills

Strong analytical and problem solving

skills

Delivery at pace

Inventory control

Strong computing Excellent in

communication skills, both written and

verbal

Effective decision making

Strong leadership oriented personality

Proficient in Microsoft Office Packages (Advanced Excel, Word etc.).

Efficient Usage of Statistical Packages e.g. SPSS (Statistical Packages for Social Science). NGCOM NETWORK SOLUTION, Lekki, Lagos.

(Senior Customer Service Executive) Dec 2020 - Feb 2021

Maintained a customer account information database.

Ensure outstanding customer satisfaction by maintaining strong working relationship OBJECTIVE

EDUCATION

SKILLS

TECHNICAL SKILL

WORK EXPERIENCE

THE ADVERTISER BROAD COVERAGE LIMITED, Ibadan, Oyo

(Social Media Manager/ Customer Relation Officer) Feb 2020 – Oct 2020

Getting customer thought and feeling about a product and company at large by introducing and tracking the Key Performance Indicators (KPI).

Create an online video, training guides, FAQs, sessions etc. to benefit all customers and to give them self-solution to their simple inquiries.

Answered product and service question and offered information on related products and services. Boosted new customer NPS scores by 10%.

RAJRAB PHARMACEUTICAL COMPANY, Ilorin, Kwara.

(Quality Controller) Feb 2019 – Aug 2019

Develop and execute test plans to ensure that all objectives are met.

Compile and analyze statistical data for product like chloroquine tablets.

Draft quality assurance procedures and advices.

STATISTICAL SOLUTION -Ilorin, Kwara

(Data analyst/Researcher freelance) OCT 2018-AUG 2019

Collection, processing and interpretation of data into meaningful information

Presentation of data into tables and diagrams use of statistical packages (SPSS, MS Excel) to analyze data using appropriate statistical tool.

A Representative of Nigerian Association of Physical Science Students (NAPHSS), University of Ilorin chapter to World Right Day Conference Held in Kwara State, Nigeria. 2019.

Best platoon Leader, 2019, National Youth Service Corps, (NYSC), Obubra Camp, Calabar, Cross River Nigeria.

Face of Statistics 2017/18, Association of Statistics Students of Nigeria (ASSON) University of Ilorin Chapter, Kwara, Nigeria.

Financial Secretary, Nigerian Association of Physical Science Students (NAPHSS), University of Ilorin Chapter, Kwara, Nigeria. 2017/18.

Leadership Trait 2019, Association of Statistics Students of Nigeria (ASSON) University of Ilorin Chapter, Kwara, Nigeria.

Writer of the year,2019, Association of Statistics Students of Nigeria (ASSON) University of Ilorin Chapter, Kwara, Nigeria.

Most Supportive Member, Association of Statistics Students of Nigeria (ASSON) University of Ilorin Chapter, Kwara, Nigeria.

Member, Young African Leadership Initiative (YALI). ACHIEVEMENTS AND AWARDS

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