QUALIFICATIONS *References upon request

• Effective use of Microsoft Word, Power Point, Outlook, Excel, experienced in Adobe design series

• Navigate multiple screens and databases simultaneously (Oracle, PeopleSoft, Planning Center,

Kronos, Building Engines, Arrival Mailing Systems— also knows as Pitney Bowes)

•Exceptional customer/retail service, administrative, organizational/event coordinating and copywriting

•Work well under pressure, adapt to change quickly

•Communicate clearly in emergency situations while adhering to saftey polices

• Proficient using PC’s, and Macintosh’s with sharp research and web analytic abilities

• Digital storyteller with organic following via personal travel and lifestyle blog on Instagram and

Vlogg (video log) via YouTube

• Multilingual – fluent in Haitian Creole, intermediary French, beginner in Spanish

• Solid verbal and written communication with positive professional outlook

EXPERIENCE

Account Administrator C&W Services, Boston, Ma August 2018 – September 2019

• Improve staff service operations by 25% in contrast to previous year

• Remodeled and present operations report using Microsoft Excel during quarterly meeting with client

• Operate as the lead point of contact for any and all matters specific to our client

• Recruit and train staff to work in fast pace environment, serving about 300 plus visitors daily

Activities Coordinator Benchmark Senior Living, Brighton, Ma Nov 2016 – Nov 2017

• Research and develop appropriate activities, taking into consideration participants suggestions

• Facilitate quality programs for both traditional, memory care, as well as disabled residents

• Initiating and planning monthly calendar in conjunction with program director

• Support administrative and Sales team clerically and promotionally

Magazine Production Intern Dart Magazine, North Dartmouth, MA Spring 2016

• Published work in Dart Magazine Vol. 2.1, and 6.1

• Contributing writer, and graphic designer

Teen Outreach Coordinator Greater Boston YMCA, Dorchester, MA March 2014 – Feb 2015

• Develop and implement quality programs with program director to meet needs of middle and high school students

• Encourage teen participation in required training, special events, and community collaborations

• Coordinate monthly calendar of teen activities for afternoons, evening and weekends

Concierge UNICCO at Brookfield Properties, Boston, MA Oct 2012 – Oct 2013

• Welcome guest and assist tenants of office building by severing as point of reference

• Answer phone, redirect calls, take and distribute messages or mail accurately

• Respond to guest and tenant complaints and find appropriate solutions

• Data entry

EDUCATIONAL BACKGROUND

Bachelors of Science University of Massachusetts Dartmouth, North Dartmouth, MA May 2016

Major: English – Concentration in Writing, Rhetoric and Communications

Minor: Black Studies

ServSafe Managers Certification The Salvation Army Kroc Center, Dorchester, MA May 2015

Culinary Arts Training Program

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