Manager Program

Tracy Piper, CSM, PMP, BBA

Program Management Executive

******@*****.*** 972-***-****

www.linkedin.com/in/tracypiper Plano, TX

Summary

A multifaceted and solutions-focused senior management leader accomplished in roles spanning Senior Information Technology Project Manager, Senior Program Manager, and Senior Business Systems Analyst focused on strategy planning and execution of Agile/Scrum transformative business solutions to maximize operational and organizational success in ever-evolving banking, financial services, and retail environments.

Action-oriented leader with an entrepreneurial mindset adept in keen ability to strategically respond to changing dynamics in business, regulatory and financial landscape. Adept in identification of key initiatives to enhance or integrate services, improve processes or procedures, and technology or business solutions to reduce costs, while delivering consistent and sustainable growth and profitability in alignment with business goals.

Career Experience

Bank of America – Richardson TX / Remote 2019 – Present

Senior IT Project Manager / Assistant Vice President

Provide oversight for daily IT operations, strategy planning and execution, and leadership of technical projects and programs focused on enhancing operational success.

Project Leader for over 15 projects with oversight of project from inception to successful completion including Work Breakdown Structures (WBS) and MS project schedules with cross-functional teams.

Program Manager

oLed Non-Permitted Technology (NPT) program focused on identification of technology that should be removal or face audit findings.

oManaged the Jira/Agile transformation program.

Consolidated Data Centers – Ensured removal of equipment from data centers being closed across the U.S. and relocate to other data centers prior to lease expiration.

Recognition – Achieved 5 “Thank You” Awards from upper management and peers.

Capital One Auto Finance – Plano, TX 2011 - 2019

Manager and Principal IT Business Systems Analyst

Led a team of Identity and Access Management (AIM) professionals focused on execution of all major projects, software development lifecycle (SDLC) including user acceptance testing, change control, and successful implementations.

Project Management – IT Point of Contact for all internal and external regulatory requests. Scrum Master and Product Owner for development of a successful Agile/Scrum framework with release of fully audited systems from prioritized backlog. Implemented the first team SharePoint site.

Performance Metrics – Delivered an environment where audit findings went from 7 annually to Zero annually.

Employee Satisfaction – Achieved improved employee satisfaction rating from low 80% to high 90 percentile and succeeded with two 100% Manager satisfaction rating from employees.

Recognition – Earned Diamond Award for reduced audit findings with exemplary efforts. Selected to attend Company-Sponsored Manager Leadership Workshop, reserved for the top performing 3% of managers.

Financial Lending Portfolio (2011 – 2014)– Delivered IT financial system changes, improvements, buy or build decisions for the Auto Finance Lending Portfolio. Partnered with executives for approval of Business Requirement Documents (BRDs) and user stories. Documented project timeline, scope and budget, and all phases of software development lifecycle. Spearheaded upgrades to all nationwide auto call centers. Automated changes for compliance with Soldiers Credit Relief Act (SCRA). Updated auto loan IDs.

Recognition – Received Capital One Circle of Excellence for dinner with Capital One Founder and CEO.

Tracy Piper, CSM, PMP, BBA

Rent-A-Center, New Business & Development Strategy Group – Plano, TX 2007 - 2011

Senior Project Manager / Business Systems Analyst

Managed special and continuous improvement projects to optimize the New Business and Development Strategy Group.

New Business – Created and built the infrastructure from the ground up for a new line of business focused on check cashing and payday loans.

Centralized Processes – Designed and implemented centralization of loan origination, financial and reconciliation processes to consolidate financial systems and processes of 300 disparate store-level financial management practices.

Loan Collections – Drove bad debt down by 3% to improve overall portfolio performance with focused efforts on loan collection.

Citigroup Auto Finance – Irving, TX 2002 - 2007

Senior Operations Project Manager, Business Originations / Senior IT Project Manager, Business Systems Analyst

Directed daily operations for loan origination department with oversight of all major projects. Managed all phases of SDLC from business, design and software requirements, and user acceptance test cases for senior executives within Sales, Risk, Marketing, Legal and Finance.

Operations Subject Matter Expert (SME) – Representative for all project requests to the Executive Steering Committee for prioritization.

Change Leader – Led multiple projects:

oLed the enterprise-wide integration of prime and non-prime lending functions that realized an additional $15.5M origination volume monthly.

oRisk manager related to buy or reject portfolio analysis resulting in $8M in additional revenue.

oSuccessfully integrated systems consolidation for three company acquisitions with minimal disruption.

oImplemented updated interfaces with all credit reporting agencies to optimize efficiency.

oPiloted the implementation of DealerTrack for all car dealerships.

Education & Credentials

Bachelors of Business Administration – University of Florida

CSM – Certified Scrum Master Certification – Scrum Alliance

PMP – Project Management Professional – Project Management Institute

Six Sigma Green Belt – Citigroup MIT (Manager in Training) Group

Technical Proficiencies

Systems:

Microsoft Suite Products Google Suite

Tools:

Microsoft Project Agile Collaborative Tools Jira Clarizen SharePoint HR - Workday

Financial Processing Systems – Shaw Fiserv Team Collaboration Tools Knowledge Link

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