Data Entry Customer Care

Elaina Ramos

H: 585-***-**** ***************@*****.*** ADMINISTRATIVE SECRETARY/CUSTOMER RELATIONS SKILLS AND QUALIFICATIONS

●Bilingual in the English and Spanish languages and can effectively be utilized as an emergency crisis intervention interpreter

●Worked closely with Human Resources department in scheduling appointments, entering demographic and time sheet information, mailing, switchboard activities, paging, and faxing various documents

●Excellent customer care skills as it relates to greeting, communicating, and effectively interacting with patients/consumers of all diverse cultural backgrounds and disabilities

●Highly focused and supportive team professional able to talk to customers by telephone and in person to provide accurate service information or direct to appropriate staff members

●Effective problem solver who identifies problems quickly and encourages positive outcomes

●Well-organized worker that maintains poise and works effectively within a group atmosphere or independently

●Fully capable of operating computers and applying typing knowledge

●Can effectively operate various office equipment, such as voice mail messaging systems, photocopiers, and software equipment to prepare reports, invoices, letters, or medical records

●Kind, respectful, and self-motivated worker that can complete job assignments with 100% proficiency and add value to the organization!

PROFESSIONAL WORK EXPERIENCE

Rochester Regional Health System (Unity Health Division), Rochester, New York 05/2015 to 9/2020

Communications /Switchboard Specialist

●Page overhead life and death codes on the paging system, and complete switchboard tasks, such as answering incoming calls, greeting callers and providing information, transferring calls or taking messages as necessary, and relaying or routing written or verbal messages to appropriate staff member

Center for Disability Rights, Rochester, New York 03/2012 to 01/2015

Customer Service & Data Entry

●Greeted community visitors, transferred messages to human resources, operated switchboard, distributed bulk mail, and entered time sheet and personal information into database

Catholic Family Center, Rochester, New York 09/2007 to 12/2010

Administrative Secretary

●Scheduled various appointments for drug and alcohol patients, completed data entry for medical records, typed personal client information for Physicians, answered phone calls and directed calls to appropriate parties or take messages, attended meetings to record minutes, and maintained information files and processed paperwork

Scottsdale Healthcare, Scottsdale, Arizona 06/2001 to 10/2005

Switchboard Mercy Flight Landing

●Conducted paging codes over paging system, paged the helicopter mercy flight landing, responded to incoming phone calls, and transferred calls to appropriate staff members

EDUCATION & TRAINING EXPERIENCE

Achieved High School Diploma Thomas Jefferson High School, Rochester, New York

Medical Scribe Medical Terminology Rochester, New York

Phlebotomy Technician Mesa, Arizona

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