Manager System Administrator

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Rajashekar Rao SP – Sr. System Admin

Email: *****.******@*****.*** Ph.: 084********

Summary

Objective: Seeking to work in a professionally competent workplace that encourages professionalism and will use my skills and knowledge to ensure proper administration of Windows Systems

Achievements: Moved to Remote Infrastructure Management Team (RIM) in a short span with my communication and Client Handling Capabilities.

Technologies: Primary Work area –SCCM Administration, Vulnerability Management and Active Directories.

Secondary work area – Site Scope, SCOM, F5,VMware

Scripting Language – PowerShell

Security Tool : Qualys

IT Experience: 11 years

Highest Degree: Post Graduate in M.Sc. Computer Science.

Certifications: Microsoft Certification - MCITP – Sep 2011, Microsoft Certification - MCTS – SCCM 2012 R2 – May 2017

organizations and designation

Company

Designation

Duration

Microland (Bangalore)

SCCM administrator

Mar 2020- Till Date

Hitachi Consulting - Hyderabad

Sr. Consultant (Sr System Admin)

Dec 2017 – Jan 2020

Primera Médical Technologies -Hyderabad

Sr. System Administrator

Jun- 2016- Dec 2017

ValueLabs, Hyderabad

Sr. System Administrator

Oct. 2010 – June 2016

Brigade corporation

Technical Support Executive

Jan 2007 - May 2009

Infineon Technologies Pvt Ltd

Consultant

April 2006 - Déc. 2006

Functional Area

Configuration Tools: Microsoft SCCM 1902, 1906,1910

Windows Server Administration: Managing Active Directory, Group Policy, DNS, WSUS, DHCP, IIS

Monitoring TOOLS: Microsoft SCOM 2007 & SCOM 2012

Operating Systems: Windows Server 2016, Windows Server 2003, Windows Server 2008, Windows Server 2012 Active Directories, Web Servers, DNS Servers

Client Operating Systems : Windows 7 and Windows 10 – 30000+ Clients.

9 years’ experience in IT industry

2+ years’ experience in ITES industry

Hands on experience with Windows Administration, SCCM, DNS, AD Group Policies, WSUS Management, VMWare Vsphere, Esxi and Windows clustering.

Deployed/Deploying application & performed Software updates using System Center Configuration Manager. – SCCM including troubleshooting by using Client Center, Client Action Tool.

Deploying Software’s by using Windows Installer Package like Orca

Monitoring Servers performance using Monitoring Tools SCOM

Managing Virtual Servers using Hyper V, Virtual Machine Manager- SCVMM

Good experience in Technical Troubleshooting of software application, hardware and also networking.

Experience in troubleshooting Operating System issues (Windows XP, Vista, Windows 7, Windows 10, 2003/ /2008/2008 R2/2012/2012 R2, 2016, 2019),

Team player with good interpersonal skills

Ability to learn new concepts and skills quickly

Project Details

Present Organization Details – Microland (March 2020 – Till Date)

Designation : SCCM Administrator

Client – Toyota Kirloskar Motors

Roles and Responsibilities:

Primary responsibility -SCCM Administration, Deploying Monthly Security Patches on Windows 10 1809 1903, Security Vulnerability Remediation, Application Deployment using SCCM . Planning deployment on PreUAT, UAT, Production machines 3500 (Laptops, Desktops, Deskpro, AIOs). Patch deployment and application deployment to CMG(Cloud Management Gateway).

Troubleshooting patching issues if patches fail.

Co-Management – Deploying application through Intune. Conversion of application available in SCCM to intune compatible application for deployment.

Following the patch schedule and patch process. Sending Notification to Stake holders about the upcoming maintenance window and requesting them for any required exclusions.

Maintaining a separate patch schedule for VIP users . Planning application deployments.

Secondary Responsibility – KMS Server Maintenance and E1 user License activations.

Creating OS Image for deployments on new laptops.

Previous Organization Details – Hitachi Consulting (Dec 2017 – Jan 2020)

Designation : Sr. Consultant

Hitachi Consulting Corporation is an American international management and technology consulting firm with headquarters in Dallas, Texas. It was founded in November 2000 as a subsidiary of the Japanese corporation Hitachi.

Technologies: SCCM, Active Directories, Vmware vsphere Administration, Vmware Vsphere, Esxi,

Scripting Language – PowerShell

Roles and Responsibilities:

Primary responsibility - Deploying Monthly Windows Security Patches on Windows Servers, Security Vulnerability Remediation, Application Deployment using SCCM . Planning deployment on Test, Development and production Server

Secondary responsibility – Regular System Administrator activities Depending on incident in Service Now. VMware, F5, Site scope, AD, DFS.

Patching will include Windows Security patches, SQL Server patching and third-party application patching.

Any application deployment like Qualys Client, Citrix receiver, SCOM client,Carbon Black Client, Chrome, Firefox Etc.

Troubleshooting patching issues if patches fail on any server or servers.

Following the patch schedule and patch process. Sending Notification to Stake holders about the upcoming maintenance window and requesting them for any required exclusions.

Sending report to Higher management about the patching status.

Vulnerability Management: Remediating Security Vulnerabilities, Windows, third party application based vulnerabilities. Working on Vulnerability report sent by IT Security Team after they scan Servers using a Scanning tool called Qualys. Vulnerabilities like TLS/SSL. Java, SharePoint. Word, Windows Unquoted vulnerabilities

Configured : ADR, Created Custom client setting for servers, Will perform manual backup, Configuration Baseline for Vulnerability Remediation, Configuring proper MW of server depending on Server/Application owner requirements and local Distribution point after Migration.

VMware activities : Upgrading Windows Server Template, Disk space Management,CPU management Upgrading Vmware tools. Deploying VMs from templates, Creating VM Snapshots, Removing a virtual machines after decommission, Managing Esxi hosts and managing clusters.

Powershell Scripting: Managing to reboot the servers in sequence using scripts, Resolving vulnerabilities to edit registry setting on servers. Managing PSApp Deployment scripts to deploy applications using SCCM.

Total Servers: 1250

Operating system: Windows Server 2008, Windows Server 2012 R2, Windows Server 2016, 2019

Previous Company Details - PrimEra Medical Technologies (18 months)

Designation: Sr. System Administrator – SCCM

PrimEra Medical Technologies provides comprehensive world class technology services and solutions for the healthcare providers. We provide wide range of services including Health Information Services (HIS), Revenue Cycle Management (RCM), Health Information Management (HIM) and Data Quality solutions, IT infrastructure support, etc.

Technologies: SCCM, Active Directories.

Client Operating System : Windows 7 and Windows 10,

Server Operating System : Windows 2008 and Windows 2012 R2

Roles & Responsibilities:

Creating User Accounts, Creating Group Policies for Teams, Providing File Shares, Adding users to groups/Organization Units.

Creating & Customizing any Applications using PSApp Deployment Tool Kit before integrating it with SCCM 2012 . Used Orca to Transform MSI to MST even editing required database table for an application.

Installing SCCM Client Agent into infrastructure and make sure that all Clients (Desktops & Servers) are reporting into SCCM

Win 10 OS Deployment on ~ 200 – 300 machines through SCCM

Creating an Operating system Image with Basic Application installed and deploying it with SCCM

Installing SCCM agent with following procedures Manual Installation, PowerShell Scripting, Push Method and by Group Policies.

Deploying Microsoft Monthly Security patches.

Creating Distribution point for a facility

Creating customized queries to create Device collections according to OUs

Organizing Device Collections according to site and facility with proper naming conventions.

Creating Device collections according to Operating system Version

Managing VMs in Vmware vsphere and managing Esxi hosts.

Troubleshooting:

Involved in Troubleshooting SCCM related issues

Involved in Troubleshooting Application Deployments by checking log files, using Client Center and PoshCAT

Involved in Troubleshooting OS Deployments

Involved in Troubleshooting SCCM Agent Deployment

Involved in Troubleshooting failed installation of Microsoft Security Patches

Troubleshooting DNS issues, Login issues, Group Policy Issues

Reporting:

Creating Application Deployment report, Security patches report, Hardware with type of Software installed Report in clients.

Asset Management

Previous Company Details: Valuelabs Technologies Pvt Ltd – (5.5 Years)

Project Details

Client Name: DudeSolutions

Duration: Aug 2012 – June 2016

Role: Sr. System Administrator

Team Size - 7

About Client:

DudeSolutions is the America's #1 provider of on-demand operations management solutions designed exclusively for the unique needs of schools, colleges and universities.

My work would deal with the servers that DudeSolutions uses to maintain the records. We will have to monitor the servers and will have to report, if there are any issues with the Servers.

Technologies: Active Directories, SCCM.

SCOM, SCVMM, Hyper- V

Scripting Language - PowerShell

Roles & Responsibilities:

The server would be Database Servers or the Web Servers

Managing service tickets created by Development team.

Managing Access related issues

Managing Windows patch deployment using System Center Configuration Manager- SCCM

Maintaining Symantec Endpoint Protection Server

Updating Symantec Endpoint Protection virus Definition in Win 2003, 2008 & 2012 Servers.

Troubleshooting Symantec Endpoint Protection issues.

Managing Production related Database Backups on daily basis and .Uploading critical Production Databases to AWS S3.

Worked on System Center Operations Manager (SCOM) to monitor the servers.

Also, troubleshooting the issues that would appear in SCOM.

Monitoring Server Performance using SCOM 2012

Creating performance Dashboard in SCOM 2012 for the Daily Reports

Creating Virtual Machines using SCVMM depending on client requirement

Troubleshooting & Escalating Critical issues of any Server to next Level

Generating Daily performance Reports on both SchoolDude and FacilityDude

Sending the Daily Server Performance Reports to Clients

Generating project related reports on scheduled time.

Updating and Uploading the Project related document to Sharepoint

Operating Systems : Windows 2008, Windows 2012 and Window 7 (5000 Clients)

Previous Process & Project Details

Worked for Network Operation Center ( NOC )

Duration: Feb 2012 – July 2012

Team Size - 30

A Network Operations Center (NOC) is a central location from which network administrators manage, control and monitor one or more Client network

Roles & Responsibilities:

Monitoring RT tickets of all the projects on regular basis.

Troubleshooting the issue with initial steps provided for each client.

Updating the tickets with the status with relevant comment

Escalating out of scope issues to senior administrators

Follow up with ticket owners for status and updating them with relevant comment.

Closing the ticket with appropriate comments for future reference.

Generating project related reports on scheduled time.

Uploading the Database to FTP on Scheduled intervals

Providing the updates to next NOC Engineer via emails.

Previous Project Details

Project Name: PaymentSense

Duration: April 2011 – Jan 2012

Technologies: Windows Active Directories 2008..

Roles & Responsibilities:

Managing Active Directory (User administration, Group Policies)

Email Administration.

Antivirus Administration

MS-CRM Administration

Application Maintenance

Road warrior application support.

Previous Project Details

Internal Desktop Support Group

Duration : Oct 2010 – April 2011

Role: System Administrator

Team Size 15

Roles & Responsibilities:

Working on Users request with the help of RT(Request Tracker).

Preparing new systems/Laptops by installing Operating System and applications depending on the project requirement.

Troubleshooting Outlook issues.

Troubleshooting Microsoft SQL Application issues.

Taking backups of Users emails(.ost & .pst) files to a different location

Maintaining Asset Management

Changing Windows password on request

Providing access to files and folders

Installing Application on request

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